SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Safe contractor have improved their auditing system over the years however their "One size fits all" approach means they often ask questions not valid to certain companies. They gave added notes to their system to try to improve this, but it would appear that these notes are often not read so we have to explain our situation each time. Once we explain it the auditor usually says they can see we have explained that the year before and they have a note on the system. I have had to repeat this exercise every year for the last three years, which is a very frustrating waste of everyone's time.”

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Posted 1 year ago

“The process is easy to navigate and all staff that answer the phone are polite and helpful. The only frustrating part is although all requested documentation was sumitted within 24hrs of request, the auditing process took so long that our accreditation lapsed. This then caused us issues as we use SafeContractor as deem to satisfy for other accreditations and this caused them to be delayed and lapse as well”

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Posted 1 year ago

Hi Higham Flat Roofing Ltd T/A Higham Roofing & Construction, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“We paid extra to have our application analysed within few days and yet we had our application results only after a couple of weeks which left us "with no certification" for a few days until we received the confirmation. With that said everyone has been very helpful every time I contacted to enquire about the application.”

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Posted 1 year ago

“All staff are very helpful and were able to quickly and effectivelydivert/answer queries throughout the accreditation process.”

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Posted 1 year ago

“Another poor accreditation process - paid extra for improved turnaround as well - now refunded.”

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Posted 1 year ago

“A very quick efficient process.”

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Posted 1 year ago

“Smooth and efficient process with good support from the in-house team.”

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Posted 1 year ago

“Took way too long to audit and get a cettificate back to me and only happend because I have to complain. Once complained it all got sorted very quickley though. Feel some of the staff are of the 'Computer says no' atttitude.”

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Posted 1 year ago

“Smooth and helpful”

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Posted 1 year ago

“We had paid for an entire year while very little happened and not a lot of help was received from SafeContractor and then we were assigned a pre auditor who then helped us through the process in the second year and helped us to get the correct documents together. Once this was done it went to the full auditor for it to be completed fairly quickly. Quite why this was not done in the first year I have no idea. One thing that Safecontractor needs to do is to differentiate between large companies and smaller companies in that there are many thing that a large corporation has to do that a small company does not, and it was only when were able to speak to an auditor and explain things that we started to move forward.”

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Posted 1 year ago

“Took quite a while to receive feedback - I appreciate you have to monetise aspects though.”

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Posted 1 year ago

“The process was good although on a few occassions when info was provided as requested , it was frustrating when the feedback was that the info provided was not exactly what had been asked for and could we provide something else. Fortunatley we were able to provide the additional info but it is just a little frustrating.”

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Posted 1 year ago

“Easy process to complete with help provided if required.”

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Posted 1 year ago

“A fairly easy process using the SSIP arrangement”

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Posted 1 year ago

“Fast track service, very good.”

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Posted 1 year ago

“The process for applying and the completion of the online application is simple and easy with the step by step walk through. The support from Health and Safety Auditor is great as they guide and support through the process of what information is required to get the application completed.”

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Posted 1 year ago

“As always - very straight forward and helpful. Dashboard Friendly and Just overall positive experience. Customer Care first class and Auditors that are extremly helpful and knowledgable - really streamlines the process and accrediation. Thank you Safe Contractor!”

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Posted 1 year ago

“Easy, feedback clear from Assessor. Quick turnaround.”

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Posted 1 year ago

“Smooth seemless process”

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Posted 1 year ago

“Great service, fast responses and a very helpful team.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,688 reviews