SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take way too long if there are any queries, and then when they do ask for more answers once you have sent them off they come back with some different ones! Taken nearly 3 months this year!!”

Helpful Report

Posted 1 year ago

Hi GW Finch Builders Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Very long drawn out process speaking to far too many people.”

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Posted 1 year ago

“Too slow You are the only SSIP provider I know that has a 45-day turnaround, especially as you are only issuing your certificates on the back of someone elses, and they have done the all the hard work auditing for you. And you are the only one that charges an upgrade fee to have the audit completed faster.”

Helpful Report

Posted 1 year ago

Hi Liebherr - Great Britain Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Efficient process and people were friendly and easy to deal with.”

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Posted 1 year ago

“Well done”

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Posted 1 year ago

“Everything looks amazing :)”

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Posted 1 year ago

“Unfortunately we have to deal with them.”

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Posted 1 year ago

“You did not deliver the service in the time scales you advertise & when asked why it was because of low staffing numbers & a high amount of businesses had submitted their assessments at the same time.”

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Posted 1 year ago

“Great service and assistance from the Alcumus Safe Contractor Scheme team.”

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Posted 1 year ago

“It’s not aimed at very small family companies that do not work in construction and work from home address and do not employ anyone”

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Posted 1 year ago

“It's protracted unless you pay a premium to have it dealt with swiftly. I had submitted documents that were within date, but when someone looked at the file these had expired so was requested to re-submit new ones.”

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Posted 1 year ago

Hi Woodcote Painting Contractors Ltd T/A Woodcote Contractors, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“The assessment side of things was made very easy with direct communication with the assessor which reduced the to-ing and fro-ing and a successful submission made. Delays with invoicing and slight delay in receving the certificates has prevented the 5-stars.”

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Posted 1 year ago

“ddddddddddddddddddddddd”

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Posted 1 year ago

“Very slow to get accreditation after submitting the questionnaire, i.e. we get the new cert after expiry of the old one and when customers ask us for the new cert for their files we have to tell them that we are waiting on it, which is not very professional”

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Posted 1 year ago

Hi Owl Pest Control Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“very informative process with helpful guides on how what informamtion is required to complete the process”

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Posted 1 year ago

“Updating the portal is simple to use and the accreditation was approved very quickly, with firndly staff making contact to advise. Thank you.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Well That was easy”

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Posted 1 year ago

“Poor as it took over 2 months to get accrediated after submitting the documents”

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Posted 1 year ago

“Straight forward and easy”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,756 reviews