SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,706 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

SafeContractor 5 star review on 24th June 2025

First Shield International Limited

SafeContractor 5 star review on 3rd December 2024

Comet Security Group Ltd

SafeContractor 5 star review on 11th September 2024

M.Mae Ltd T/a MMae Construction

SafeContractor 5 star review on 24th July 2024

Procon Systems S.A.

SafeContractor 5 star review on 18th July 2024

Veritech Systems Ltd

SafeContractor 5 star review on 21st September 2023

Service Control Engineering Ltd

SafeContractor 5 star review on 20th March 2023

Newman Landscapes Limited

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid extra to have our application analysed within few days and yet we had our application results only after a couple of weeks which left us "with no certification" for a few days until we received the confirmation. With that said everyone has been very helpful every time I contacted to enquire about the application.”

Helpful Report

Posted 1 year ago

“All staff are very helpful and were able to quickly and effectivelydivert/answer queries throughout the accreditation process.”

Helpful Report

Posted 1 year ago

“Another poor accreditation process - paid extra for improved turnaround as well - now refunded.”

Helpful Report

Posted 1 year ago

“A very quick efficient process.”

Helpful Report

Posted 1 year ago

“Smooth and efficient process with good support from the in-house team.”

Helpful Report

Posted 1 year ago

“Took way too long to audit and get a cettificate back to me and only happend because I have to complain. Once complained it all got sorted very quickley though. Feel some of the staff are of the 'Computer says no' atttitude.”

Helpful Report

Posted 1 year ago

“Smooth and helpful”

Helpful Report

Posted 1 year ago

“We had paid for an entire year while very little happened and not a lot of help was received from SafeContractor and then we were assigned a pre auditor who then helped us through the process in the second year and helped us to get the correct documents together. Once this was done it went to the full auditor for it to be completed fairly quickly. Quite why this was not done in the first year I have no idea. One thing that Safecontractor needs to do is to differentiate between large companies and smaller companies in that there are many thing that a large corporation has to do that a small company does not, and it was only when were able to speak to an auditor and explain things that we started to move forward.”

Helpful Report

Posted 1 year ago

“Took quite a while to receive feedback - I appreciate you have to monetise aspects though.”

Helpful Report

Posted 1 year ago

“The process was good although on a few occassions when info was provided as requested , it was frustrating when the feedback was that the info provided was not exactly what had been asked for and could we provide something else. Fortunatley we were able to provide the additional info but it is just a little frustrating.”

Helpful Report

Posted 1 year ago

“Easy process to complete with help provided if required.”

Helpful Report

Posted 1 year ago

“A fairly easy process using the SSIP arrangement”

Helpful Report

Posted 1 year ago

“Fast track service, very good.”

Helpful Report

Posted 1 year ago

“The process for applying and the completion of the online application is simple and easy with the step by step walk through. The support from Health and Safety Auditor is great as they guide and support through the process of what information is required to get the application completed.”

Helpful Report

Posted 1 year ago

“As always - very straight forward and helpful. Dashboard Friendly and Just overall positive experience. Customer Care first class and Auditors that are extremly helpful and knowledgable - really streamlines the process and accrediation. Thank you Safe Contractor!”

Helpful Report

Posted 1 year ago

“Easy, feedback clear from Assessor. Quick turnaround.”

Helpful Report

Posted 1 year ago

“Smooth seemless process”

Helpful Report

Posted 1 year ago

“Great service, fast responses and a very helpful team.”

Helpful Report

Posted 1 year ago

“If I could give you minus stars I would. The process is a joke, and you literally make it so that everyone has to pay for your "premium" service otherwise you will not renew the accreditation before it expires due to the delibratly slow method used. You always find someting worng even if it has been aproved in the past. If irt wasn't for the fact that some cusotmers require this I would not use the service.”

Helpful Report

Posted 1 year ago

Hi Phoenix Integrated Security Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 5 months ago

“A bit of a nightmare from start to finish. Repeatedly asked for information I had already provided. Took over 2 months to complete. Our certificate ran out and our technicians were unable to work (for 20 days) on some sites without proof of the accreditaton. There was no sense of urgency at all, unlike previous years when the process went smoothly. No one seemed to care or acknowledge emails - only when they wanted information that had already been provided!”

Helpful Report

Posted 1 year ago

SafeContractor is rated 4.3 based on 2,706 reviews