SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give you minus stars I would. The process is a joke, and you literally make it so that everyone has to pay for your "premium" service otherwise you will not renew the accreditation before it expires due to the delibratly slow method used. You always find someting worng even if it has been aproved in the past. If irt wasn't for the fact that some cusotmers require this I would not use the service.”

Helpful Report

Posted 1 year ago

Hi Phoenix Integrated Security Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“A bit of a nightmare from start to finish. Repeatedly asked for information I had already provided. Took over 2 months to complete. Our certificate ran out and our technicians were unable to work (for 20 days) on some sites without proof of the accreditaton. There was no sense of urgency at all, unlike previous years when the process went smoothly. No one seemed to care or acknowledge emails - only when they wanted information that had already been provided!”

Helpful Report

Posted 1 year ago

“I felt that the process was slower than anticipated, we rely heavily on getting the accreditation to guarantee work within the construction industry, our membership expired on 10th January and we were unable to renew before this, this meant that there was a delay and we did not become fully accredited again before 1st February, this impacted our work in the sense that no jobs would be able ot be confirmed until we proved full accreditation again, because of this we are now considering looking elsewhere next year to be accredited. I think that to learn from this, perhaps allowing a company to submit and have their evidence reviewed before the renewal date would be more appropriate to avoid delays and potential impact on a business getting work.”

Helpful Report

Posted 1 year ago

Hi Amber Utilities Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Team were patient and supportive”

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Posted 1 year ago

“Very knowledgeable and helpful in a relaxed way. They stress they are there to help, and help they do.”

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Posted 1 year ago

“Very helpful staff It was good to get safe contractor once again”

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Posted 1 year ago

“Normally really efficient but this year we had to call numerous times past the review date to get someone to review our submission. We were constantly promised that it was being done or would be complet the next day. It didnt happen without a lot of chasing. Not sure what the problem was because this is not what we are used to”

Helpful Report

Posted 1 year ago

“Dealt with our case efficiently to achieve accreditation”

Helpful Report

Posted 1 year ago

“Overall completing the accreditation on the portal was easy to navigate, the help team were very good and a always got a quick reponse, the only criticism i have is the timescale for the audit, having to wait so long toget feedback, I understand we pay a fee for the accrdidation yet we need to pay extra for a rapid audit check, i think that's unfair.”

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Posted 1 year ago

“The staff at Safecontractor make the whole application or renewable process simple and satisfying. They are always available with friendly helpful advice to help resolve any issues.”

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Posted 1 year ago

“Very smooth great customer support.”

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Posted 1 year ago

“Good experience”

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Posted 1 year ago

“A good product”

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Posted 1 year ago

“Did not meet the 3 day turn around that had been paid for !”

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Posted 1 year ago

“Slow service coasuing delays and affecting new tenders”

Helpful Report

Posted 1 year ago

Hi A Connolly Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Two of the auditors left during out audit for the accreditation and we had to chase SafeContractor multiple times as to what stage this is in and with who. However, at the end, the last auditor was very helpful and fast at completing this.”

Helpful Report

Posted 1 year ago

“All the staff were very polite, helpful.”

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Posted 1 year ago

“System very fustrating if we have said we have ISO45001 it should be accpeted we have proved we have health and safety policies etc etc Surely if you have these you should be able to skip questions. You aslo send submit submission before it was open ( one call) and did not seem to allow for the long christmas bank holiday in the apporval time or opening the submission earlier to allow sufficent daysbefore certificate expires (two calls to chase this)”

Helpful Report

Posted 1 year ago

Hi Assurity Consulting Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“The process is straightforward.”

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Posted 1 year ago

“The process was relatively pain free and completed though a little slow. It would seem unless you pay extra you dont get priority and approval can take 4 - 6 weeks.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,688 reviews