Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The process have been relativity straight forward, with friendly assistance given when needed.”

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Always very helpful when you call, and good at keeping you up-dated on progress”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found our team helpful in updating you on the process. Congratulations on your accreditation!

Posted 5 years ago

“amazing service, very informative and helpfull”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Slower than expected, but all personnel were friendly and helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Where do I start It took me years to build up confidence in Safe Contractor and there was always consistency and help at hand. I built up a really strong relationship with Bradley Evans and I recommended 22 companies to Safe Contractor. The service now is a shambles. Only you lot know why that is but you did not like my criticism so chose instead to use Bully Boy tactics. I will be strongly recommending to ALL my clients that Safe Contractor is a shambles and should be avoided like the plague”

Helpful Report

Posted 5 years ago

We’re sorry to hear that you’ve experienced difficulties during this year’s audit process. We can assure you that our internal audit team are here to help and we do our utmost in helping companies achieve accredited status. We value your loyalty to Safecontractor as a customer and if you would like to discuss the audit process with a member of the technical team, then please leave your details on this form (https://www.safecontractor.com/feedback) and one of our technical team leaders will contact you directly to discuss.

Posted 5 years ago

“Experience with SafeContractor is good.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you enjoyed the process. Congratulations on your accreditation!

Posted 5 years ago

“Thanks for all your help guiding me through the uncertainties To obtaining accreditation.”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Portal has step by step instructions to use. Always someone there at the other end of a phone to help keep our accreditation active.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the portal straight-forward to use and that our team were able to support you. Congratulations on your accreditation!

Posted 5 years ago

“Very quick very professional very happy to help”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Very professional and helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process was straight forward with help when needed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our team were able to help you. Congratulations on your accreditation!

Posted 5 years ago

“I find the process very tedious and not very streamlined. load of back and forth. but got there in the end”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“You took excessively long for a simple business re-accreditation”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Really easy process, very helpful staff members”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I have been completing this exercise for more then twelve years - despite being told over the years that you have more assessors, better streamlined systems, fast tracking etc, etc, the actual process takes far too long. Information passed to your administrators, e.g. "I only work on Wednesday", is ignored (received several emails and a phone call outside the given parameters.. Now we input to an administrator who sifts the evidence provided and after a time, contacts us to tell us what additional input is required (the same as before but by an "Administrator", rather than the assessor. If you have not chosen "fast Track", then I now expect the process to take up to 4 months. Not really what I would call reasonable timescales.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any issues caused by the delay this year. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“No real issues,recertification process went smoothly with additional information requested to clarify some issues.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process smooth. Congratulations on your accreditation!

Posted 5 years ago

“Poor communication regarding certification. Perhaps existing and loyal Alcunus customers should not have to pay £149 for a fast track Safecontractor audit!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Too much emphasis on upgrade packages as opposed to carting out the actual audit.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“After a difficult start with the process we finished very positive.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you need any assistance during the process our team are happy to help, and if you have any further queries then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“My experience over the past few years has generally been good and far better than the ones I have had with CHAS in the past. However, it is frustrating that every year additional information is requested by yourselves, to questions which have not changed or been added, which had not been requested in the past. Also that answers which have been accepted in the past, for example a brief statement to say the CDM is not relevant to us (the exact wording was in fact supplied to us by a member of your team last year) are not now accepted because the wording was now not quite right for this years standard. This has led each year to us having to have a resubmission. Some consistency would be appreciated and guidance would be useful if additional information is required which was not previously needed. This would likely prevent a large number of the resubmissions you are required to go through and make the process more streamlined for customers.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. We will ensure that your feedback regarding consistency is passed on to the technical team for consideration. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews