SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a little longer this time after we submitted our paperwork.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The process was done great, and the system was easy to use however the only point I would like to make is the after process of waiting to hear back in regards to if we passed or not etc was a long process and took longer than expected. I think the timings on this could be improved.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The accreditaion is not easy the first time you do it but help is there if you need it just ask.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the accreditation audit useful and that our team were on hand to help you when you needed it. Congratulations on your accreditation!

Posted 5 years ago

“Good communication and process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Staff very approachable and helpful, understanding the practical issues faced by Contractors”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that you found our team were understanding of your practical issues and thus able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Got to be the worst company we have ever had the miss fortune to have to deal with. the only thing excel at is chasing for money. There seems to be no coordination within the company and the same questions are asked over and over again.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback. I've looked into your account and can see that you were sent cancellation communications in error as our team missed an extension added to your account to achieve your accreditation first. Please accept our sincere apologies for this error and we hope that the 20% discount at renewal applied by our Account Executive team and your subsequent accreditation following support by our dedicated Auditor team has set you up for a year of seeing what SafeContractor can do for your business in terms of enhancing your reputation for h&s compliance and helping you to win more work. Once again please accept our apologies for any issues with your account renewal and we thank you for maintaining your membership following this and going on to achieve accreditation - congratulations!

Posted 5 years ago

“Am excellent service all round. Thank you Safe Contractor.”

Helpful Report

Posted 5 years ago

Thank you for the great review and congratulations on your accreditation!

Posted 5 years ago

“Accreditation would be easier if a complete questionnaire covering all aspects were to become available. My experience this time, found that I needed to complete a PQQ mainly about VAT registration and other document based questions. Having submitted the PQQ, another set of questions was received which caused delay. As my the company was getting anxious to achieve accreditation, it was necessary to 'phone twice before the certificate was emailed over. Could as suggested, a full questionnaire be sent out, not to be completed on-line but sent back to you via the postal service complete with all associated documentation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation! As SafeContractor and SafePQQ are separate products covering different topics, they are currently released via two questionnaires. Please accept our apologies for any issues caused by this. We will pass your feedback onto our portal team, who are already looking into streamlining this process.

Posted 5 years ago

“Easy to use and access. Very accessible.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process accessible. Congratulations on your accreditation!

Posted 5 years ago

“Simple and straight forward”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very helpful and good communication”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the team helpful. Congratulations on your accreditation!

Posted 5 years ago

“SafeContractor will give you al the help you require to achieve accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The software limits what you can add or remove as relevant to your company activities. As we are not a contracting company many of our activities are limited and some of the questions do not allow for this.n I was happy with the customer service and help from the adviser.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation for each work activity they have selected via our contractor portal. We're pleased that our team were able to assist you and help you through the accreditation process. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Incredibly helpful staff, very positive interaction.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“We have been SafeContractor accredited for 7 years and this year has been the most straightforward application yet. I believe this to be down to the assistance of our appointed assessor who took the time to gather relevant documentation from past assessments and present us with a simple list of evidence required for the latest assessment. Once I had returned this information the assessment was done in 48 hours and our accreditation renewed. I would urge any business, whether new to the process or not to consider using the services of the SC team to fast track the process. It's well worth the extra money. Paul Chatwin. Health and Safety Manager. Shopfront Group Ltd”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation! We are so thrilled that the fast track process was able to save you time and get you accredited faster with the support of our team of auditors! Pleased that our team were able to support you through to successfully achieving accreditation. Thank you for your feedback and thank you for being a loyal SafeContractor member for an incredible 7 years!

Posted 5 years ago

“Very good service and Support”

Helpful Report

Posted 5 years ago

Thank you for the positive review and congratulations on your accreditation!

Posted 5 years ago

“This is a long process but very worthwhile, it makes you think about processes that you may want to implement”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process worthwhile and that you were able to critically think about your h&s processes. Congratulations on your accreditation!

Posted 5 years ago

“Safecontractor are by far the best SSIP, you can talk to them anytime and nothing is too much trouble, they are there to help you and they do Brilliant”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're thrilled to have you on board and are pleased that you've consistently found our team to be helpful and supportive. Congratulations on your accreditation!

Posted 5 years ago

“A friendly accrediting organisation always willing to listen and help when the answers are sometimes "outside the box"”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our friendly team were able to support you through to successfully achieving accreditation and think outside the box!

Posted 5 years ago

“The Online Portal is easy to use, and help is available via email or phone if you need it. Very quick Accreditation process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the online portal straight-forward and that our team were always on hand to help you. Congratulations on your accreditation!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,756 reviews