Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“I was impressed with the feedback on our earlier submission of evidence. Made us "tighter" as an organisation.”

Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that the SafeContractor audit process made such a positive difference to your business.

Posted 5 years ago

“Quick and supportive”

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 5 years ago

“Your staff are very helpful and knowledgeable.”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process takes far too long and Safecontractor try to milk the situation by offering to accelerate the process for a payment. I therefore point all of my contacts as ceda Chairman towards Altius.”

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 5 years ago

“They provide help and guidance through the whole process, along with templates and guides to get us though the accreditation.”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“The process was smooth and efficient and completed in a few days.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process smooth and efficient. Congratulations on your accreditation!

Posted 5 years ago

“The instructions were clear and customer support was good.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the instructions straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 5 years ago

“Once we had obtained all the information, the turnaround time was very quick in obtaining the accreditation. Efficient service.”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Fast and reliable assistance service”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the service fast and reliable. Congratulations on your accreditation!

Posted 5 years ago

“We have been members for many years and you used to get your submitted application back within a week or so, it now takes minimum of 4 weeks unless you want to pay extra for a faster service. This seems as though you a penalised for not wanting to spend extra money on a service you already pay for. We are now looking at builder profile and alternates for next year.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 5 years ago

“It was ok but additional documentation that had not been previously requested was asked for”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, with some additional information required due to COVID-19. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“disappointing”

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Posted 5 years ago

We're sorry to learn that you were disappointed with your accreditation experience - please provide further details of any issues you experienced via https://www.safecontractor.com/feedback so that we can pass on and ask our Technical Team Leader to investigate?

Posted 5 years ago

“Being able to prepare and load documents before the review date made things much easier.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the documentation preparation straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“efficient and helpful”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process efficient and helpful. Congratulations on your accreditation!

Posted 5 years ago

“excellent fast friendly and efficient”

SafeContractor 5 star review on 2nd December 2020

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Posted 5 years ago

We're so pleased that you've had such an efficient experience gaining your accreditation with our friendly team. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Highly Recomend Exellent fast Service”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Samantha Travis was really helpful. We hope to achieve ISO 1900.”

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Posted 5 years ago

Thank you for your feedback! Pleased that Samantha was able to support you through to successfully achieving accreditation. Don't forget that as a SafeContractor member, you can get up to 20% off ISO certification from Alcumus ISOQAR: https://www.safecontractor.com/benefits/iso-certification

Posted 5 years ago

“It seemed very drawn out this year. We have sailed through the past couple of years but this year there was lots of comeback, when we had provided pretty much the same information as in previous years, without explanation.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews