SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very helpful on all aspects of the process.”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very professional, thorough, and helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to provide you with professional and thorough support to help you successfully achieve accreditation.

Posted 5 years ago

“It was more difficult in obtaining the required information you wanted from our assessor, leading to backwards and forwards with the information needed. Several times it was at the last minute changes were required. As to some reason we had a Tuesday deadline to meet, otherwise we were told we would have to resubmit. In the end accreditation was achieved Acceptable”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply additional information by the Auditor to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business or the deadline to submit them then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 5 years ago

“At first I felt overwhelmed as all the information that was required however having an advisor to guide me through the process made it so much easier as they use their knowledge to help me to completion.”

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Posted 5 years ago

We're so pleased that our team were able to support you and provide you with such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful and efficient”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“A very thorough service with attention to detail. Great customer care .”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“The process and portal to submit our audit is straight forward and simple to use. We also received a call from the Auditor praising our submission which was a nice and personal touch and much appreciated.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our audit team were able to add a personal touch. Congratulations on your accreditation!

Posted 5 years ago

“We pay extra for the fast track support and it makes the whole process very easy, I'd highly recommend.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the fast-track service and audit process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Linda Graham was a saint, showing great patience with us. A great boon to me sorting out our accreditation as we had a number of challenges as our cancelled office move caused issues of locating paperwork etc. Linda's patience and willingness to assist helped enormously as we were also very busy due to the cold weather & the likely second lockdown.”

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Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that gaining your accreditation was such a positive experience thanks to Linda.

Posted 5 years ago

“very streamlined and quick to process re-submissions, thanks for your help....”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process streamlined. Congratulations on your accreditation!

Posted 5 years ago

“Firstly, The link I normally get through to complete our annual accreditation did not come through to me until the 24th September. This is normally with us by middle of the month. Secondly, The wait time of four weeks plus after submitting before being sent to the auditer was absolutely ridiculous unless being constantly asked if I wanted to fast track which considering the annual cost I thought that to be an insult! Lastly, I am very upset by the back and forth of the overall application. I submitted documents attached to emails then being told the next day that they could not be opened due to an error on your system so therefore had to send them through individually also slowed down the process. I have never had so many hold ups with the accreditation before. I found the overall experience unnecessarily stressful!!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our sincere apologies for any inconvenience caused to you by your documents needing to be submitted via email for our team to access the files. We have fed this back to our Technology team to investigate. We send our reminders to collate your information 60 days prior to your current accreditation expiry. We recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 5 years ago

“Everything went smoothly from start to finish”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process went smoothly. Congratulations on your accreditation!

Posted 5 years ago

“I have found safe contractor very helpful in assistance and communication in helping our company and assuring our clients”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“While this years auditor was very thorough and quick unfortunately the process to get to that point was appalling. Your system only allowed me to submit documents 1 month prior to expiry, despite all documents being already uploaded. I was then informed on chasing where a response was that it took multiple days before anyone even looked at it, and that there was not much chance of it getting to an auditor before my then current certificate ran out. Also concerning was the fact that, one document was pulled up for an incorrect document reference, which it turns out had been incorrect since 2013 but had passed every year between then and now - very concerning for an organisation that makes the claims that Alcumus does and infers that the certificate I had , certainly in previous years, was not really worth the paper it was printed on. Very poor service overall and it seems unlikely we will use this company again next year.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our sincere apologies for both parties missing the document reference you have mentioned. This has been flagged with our Technical Team leader for investigation and process improvements will be implemented to ensure that training is given to the relevant parties to ensure this does not happen again. We apologise for any inconvenience that this may have caused you.

Posted 5 years ago

“requirements were all clear and the processes for renewal were straight forward”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the requirements and renewal process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“We've been with them for 5/6 year's now and finding the whole accreditation process increasingly very hard work and it's now becoming tedious and something we dread dealing with every year - only 1 of our clients requires this. All of our other clients accept our in-depth RAM's as suitable and this year we had to jump through 20-new unnecessary hoops.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 5 years ago

“We at Silowhip Ltd have been Safe Contractor accredited for 3 years now and is important to show to our customers that we take H&S very serious. In this day and age customers expect it.”

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Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 5 years ago

“A very helpful Service, from all Departments. Also Great customer service, i.e. when advised they will call back, they did..! Thank You.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“From annual fee renewal to certified renewal nearly 5 months.”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review following your successful accreditation. Please be advised that your annual membership payment is due on the same date each year. Your accreditation renewal is dependent on when your accreditation was awarded the prior year, following complete submission of the relevant H&S documents required. As long as you have an active membership, your accreditation will be held for a full 12 months.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,756 reviews