SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great this year as all the base information was already stored in the forms”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the renewal process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“I thought the process was okay, but the time it took to get there was not as it should have been according to your description. It took too long for the pre assessment when I submitted what was requested by return”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Professional and helpful service throughout. Many thanks.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“I am highly pleased with the team at Safecontractor for all the support given and many calls to me in guiding me through the whole process. I can not but say you guy's are excellent in your approach to your members.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“The online process of re-assessment is user friendly, and relives you of a lot of the pressure of an audit.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process user-friendly. Congratulations on your accreditation!

Posted 4 years ago

“Very helpful throughout the process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very professional support. Thank you”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“It is so worth having the support of Safecontractor”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“very easy to understand and complete”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“excellent, no issues”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 4 years ago

“Hi, Very helpful to our company - nothing to much trouble”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

Thank you for leaving us a review - we're so pleased that you found our team so helpful. Congratulations on achieving your accreditation!

Posted 4 years ago

“I am new to role and it is part of my role to ensure all of our accreditations are up to date. This is the first time I have used SafeContractor, and whilst having the accreditation is important to us, the system is not user friendly in the slightest, especially when you have never used it before. When you request additional evidence via email it suggests the auditor hasn't actually looked at all the evidence initially supplied as what they were asking for had already been submitted. I had to contact SafeContractor by phone to understand what exactly was required; I wasn't able to speak to my rep, so I waited for our rep to call me back, and was asked to reply via email with a statement explaining the evidence that had been submitted - why can we not speak to the actual person auditing us? and why are we not able to submit this statement as free text initially - it would have reduced so much time spent on the renewal. I appreciate that every company that applies for this accreditation will do everything slightly differently depending on their company and that will make auditing tough, notwithstanding the difficulty the current pandemic presents to how all businesses can feasibly operate. This is not an experience I look forward to repeating next year.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply additional information by an available member of our Audit team to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. You are asked to provide a statement via email to ensure that the information you have provided is recorded and easily referred back to by the auditor, should they need to provide any further guidance. We’re sorry to learn that you found this process difficult. To make the process easier next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“my experience with alcumus safe contractor was very easy as everyone from start to finish was very helpful and the support and contact was amazing. would highly recommend Alcumus to any body first class all round thanks Platinum Shopfitting”

SafeContractor 5 star review on 14th October 2020

Helpful Report

Posted 4 years ago

We are so pleased to hear that everyone who assisted you from our team was able to help and support you with a first class service. Thank you for leaving us a great review and congratulations on achieving your accreditation!

Posted 4 years ago

“Rachel Jones and the team have been a great support and responded quickly to my questions and so helping us to achieve accreditation. Thank you”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that Rachel was able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Effective service from beginning to end of the process. Clear communication - ask a direct question and you get a direct answer, no faffing about. Provided clear guidance and support. Best organisation in this line of work I've dealt with.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Staff very helpful and attentive, would recommend”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“A VERY EASY AND HELPFUL PROCESS TO ACHIEVE THIS ACCREDITATION AND QUICK RESPONSE WITH GREAT ADVISE AS TO WHAT WAS NEEDED. Thank You”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“I found the ‘personalised’ service I paid an extra £150 for lacking in what I would have expected for my money and one of your advisors most unhelpful or informative verging on the point of rude..”

Helpful Report

Posted 4 years ago

Thank you for feeding back on your accreditation experience. I have flagged your concerns to our Technical Team Leader who will contact you directly to discuss your concerns about the quality of service provided to you by our technical advisor.

Posted 4 years ago

“Always extremely helpful and knowledgeable”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Safe contractor approved on our health and safety folder feels brilliant, We find it very satisfying to be able to be part of the scheme, Kind regards. Stuart developments ltd”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews