Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“We pay extra for the fast track support and it makes the whole process very easy, I'd highly recommend.”

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the fast-track service and audit process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Linda Graham was a saint, showing great patience with us. A great boon to me sorting out our accreditation as we had a number of challenges as our cancelled office move caused issues of locating paperwork etc. Linda's patience and willingness to assist helped enormously as we were also very busy due to the cold weather & the likely second lockdown.”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that gaining your accreditation was such a positive experience thanks to Linda.

Posted 4 years ago

“very streamlined and quick to process re-submissions, thanks for your help....”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process streamlined. Congratulations on your accreditation!

Posted 4 years ago

“Firstly, The link I normally get through to complete our annual accreditation did not come through to me until the 24th September. This is normally with us by middle of the month. Secondly, The wait time of four weeks plus after submitting before being sent to the auditer was absolutely ridiculous unless being constantly asked if I wanted to fast track which considering the annual cost I thought that to be an insult! Lastly, I am very upset by the back and forth of the overall application. I submitted documents attached to emails then being told the next day that they could not be opened due to an error on your system so therefore had to send them through individually also slowed down the process. I have never had so many hold ups with the accreditation before. I found the overall experience unnecessarily stressful!!”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our sincere apologies for any inconvenience caused to you by your documents needing to be submitted via email for our team to access the files. We have fed this back to our Technology team to investigate. We send our reminders to collate your information 60 days prior to your current accreditation expiry. We recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Everything went smoothly from start to finish”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process went smoothly. Congratulations on your accreditation!

Posted 4 years ago

“I have found safe contractor very helpful in assistance and communication in helping our company and assuring our clients”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“While this years auditor was very thorough and quick unfortunately the process to get to that point was appalling. Your system only allowed me to submit documents 1 month prior to expiry, despite all documents being already uploaded. I was then informed on chasing where a response was that it took multiple days before anyone even looked at it, and that there was not much chance of it getting to an auditor before my then current certificate ran out. Also concerning was the fact that, one document was pulled up for an incorrect document reference, which it turns out had been incorrect since 2013 but had passed every year between then and now - very concerning for an organisation that makes the claims that Alcumus does and infers that the certificate I had , certainly in previous years, was not really worth the paper it was printed on. Very poor service overall and it seems unlikely we will use this company again next year.”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our sincere apologies for both parties missing the document reference you have mentioned. This has been flagged with our Technical Team leader for investigation and process improvements will be implemented to ensure that training is given to the relevant parties to ensure this does not happen again. We apologise for any inconvenience that this may have caused you.

Posted 4 years ago

“requirements were all clear and the processes for renewal were straight forward”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the requirements and renewal process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“We've been with them for 5/6 year's now and finding the whole accreditation process increasingly very hard work and it's now becoming tedious and something we dread dealing with every year - only 1 of our clients requires this. All of our other clients accept our in-depth RAM's as suitable and this year we had to jump through 20-new unnecessary hoops.”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“We at Silowhip Ltd have been Safe Contractor accredited for 3 years now and is important to show to our customers that we take H&S very serious. In this day and age customers expect it.”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“A very helpful Service, from all Departments. Also Great customer service, i.e. when advised they will call back, they did..! Thank You.”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“From annual fee renewal to certified renewal nearly 5 months.”

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Posted 4 years ago

Thank you for leaving us a review following your successful accreditation. Please be advised that your annual membership payment is due on the same date each year. Your accreditation renewal is dependent on when your accreditation was awarded the prior year, following complete submission of the relevant H&S documents required. As long as you have an active membership, your accreditation will be held for a full 12 months.

Posted 4 years ago

“We joined SafeContractor as we needed to gain accreditation quickly to enable us to become a preferred supplier for a contract we particularly wanted to win. We paid for the fast track Premier level of support. With the assistance of the Alcumus support and audit teams, we achieved our accreditation in 15 working days. The team were proactive and helpful, giving us detailed and relevant guidance where we had questions about the requirements, or had initially submitted documentation which did not fully meet the requirements for a particular section of the audit. When the consultant initially allocated to us became unavailable, we were quickly allocated another consultant when I flagged up that we had received no response to an email sending additional information. Overall an excellent service.”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very hard work - having to go through the same arguments every year about our business”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“satisfactory”

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Posted 4 years ago

Thank you for leaving us a review and congratulations on achieving accreditation!

Posted 4 years ago

“i find health and safety audit quite time consuming when the only thing that has changed is company liability insurance”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation.

Posted 4 years ago

“From start to finish everything was easy, with very approachable auditors when questions were asked. Is it worth having SafeContractor well in my view I have saved time filling out endless forms for principle contractors and having prove we are not a cowboy outfit because of the specialised industry we work in, although i would recommend the SafePQQ as well then you have less questions to answer as well as having the confidence to say were compliant.”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited and having SafePQQ verification is making a positive difference to your business.

Posted 4 years ago

“Helpfull team supporting Objective evidence sought in a proffessional manner”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very good open dialogue between both parties , whilst gaining our approval . Clear and concise .”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you with clear and open dialogue to result in you successfully achieving accreditation.

Posted 4 years ago

“Straightforward and uncomplicated. Wayne was extremely helpful throughout.”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that Wayne gave you great support. Congratulations on your accreditation!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews