SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,704 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for the express service and it was well worth the extra. Missing evidence and additional documentation was quickly identified and submitted and the rapid turnaround allowed us to achieve accreditation within a few days.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the express package useful and got your accreditation turned around quickly. Congratulations on your accreditation!

Posted 5 years ago

“Our renewal process was very smooth and professional”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the renewal process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Pay a lot of money out then have to collate a lot of paper work yourself, And then don’t get any work out of it .”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. If you need help putting paperwork in place to comply with legislation, we recommend Alcumus PSM as Health & Safety consultants who can help you with this, for 20% off as a SafeContractor member. The purpose of the SafeContractor audit is to review and ensure these documents are in place and verify that your business is legally compliant to potential clients. To make the audit process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I found the members of the accreditation team very helpful especially Tara Staples who assisted in reviewing our submitted information expediently to enable the accreditation procedure to be completed within the required renewal date. Tara also provided feedback to enable the correct information to be provided.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that Tara was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process of submitting compliance evidence is easy and well organised with prompts coming in good time. The only lack of clarity was in reference to the assessor team having further 10 working days after the initial 20 of 'waiting time' to review the documents. After I have raised this with the team, the information I sent was looked into immediately and evidence accepted.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“There are far too many different accreditation schemes all verifying the same things to the same level of detail but each costing significant money to subscribe to. Despite jumping through all these hoops, Suppliers are still required to complete PQQs and tender documents which is also very time consuming. Suppliers are held to ransom by accreditation organisations as if they choose not to pay for the service, it threatens their client relationships. It is unreasonable that hard working suppliers are forced to subscribe to so many different schemes all verifying the same information. It is a racket.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. If you have to complete this for multiple clients and find this expensive, we recommend reviewing the SSIP Deem to Satisfy criteria – many accreditation schemes offer significant discounts for their audit process if you have existing accreditation awards with other SSIP members. To make the audit process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Great service, always keep in contact and more importantly, you answer the phone quickly and answer any queries there and then. Good all round efficient service.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very thorough vetting process. Will definitely keep the frauds at bay.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 5 years ago

“The process was straight forward and clear. No issues with the web portal crashing or timing out. Didn't have to wait long for the information to be assessed and approved.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Thanks to SafeContractor for assisting us through the process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that our team were able to assist you through the process. Congratulations on your accreditation!

Posted 5 years ago

“Accreditation always takes too long. It seems to start only when SafeContractor are ready and then the process feels unnecessarily dragged out, with a suspicion that this is to panic the client into throwing some more money at it to speed up the process. Ideally membership should not lapse between accreditation years, as it is Safecontractor that causes most of the delay.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“It was quick and easy. The after care was exceptional.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Disappointed that the review was conducted so late in the review timeframe. Until I complained my renewal looked like it was only going to be looked at on the very last day of the indicated timeframe. We are existing clients. We are already accredited. We submit an updated application. We expect to be treated promptly not be hustled for more money. It looks and feels like a scam to force existing clients to pay extra. SafeContractor can and should do better.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very approachable, friendly, professional, thorough with the audit and understand the industry. Highly recommended”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful throughout the process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that our team were helpful. Congratulations on your accreditation!

Posted 5 years ago

“The auditors came back with any queries quickly and helped us through the process from start to finish”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our audit team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“rebecca cranwell was very efficient , helpful and informative in our renewal”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that Rebecca was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process to sumbit information is long winded and drawn out and constantly being offered upgrades.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Excellent service very professional and explained everything really well including the importance of having the relevant documentation in place.. I would advise anyone to use Safecontractor”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I was told the PQQ questionnaire was free, it isn't. Too long for information sent to be verified and then auditors asking for Covid 19 information even though it wasn't on the portal and having to wait even longer for accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on achieving your accreditation. I've looked at your customer notes and can see that one of the clients you work for has mandated that all contractors they work with must be SafePQQ verified to continue working with them. Please continue to liaise with our team directly regarding whether you would like to proceed with the SafePQQ product as mandated by the client or be refunded, and so accept our sincerest apologies for any confusion caused by this. Given the current pandemic, our team are asking that all contractors can supply additional information regarding their COVID-19 secure working practices. Please let us know if you require any additional support with producing this or ensuring your workplace is COVID-19 secure and we will be happy to help!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,704 reviews