SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear and Transparent questions and requests for documentation and extremely helpful Customer Services team.”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“This was my first time working with Safecontractor to which i found the individuals very supportive & the process easy to follow.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very helpful customer service. Online chat was responded to and followed up with a telephone call.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to solve your online chat queries and to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very helpful staff guiding us through the whole process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“The team were helpful in these unusual times”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“A good and professional service, with helpful people.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“Not a good process or experience”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We're sorry that you did not enjoy your experience on this occasion and would appreciate your feedback so that we can improve the service you receive in the future. Please contact our team directly if you wish to discuss this.

Posted 4 years ago

“Whilst the audit covered the necessities, it asked for a lot more than in previous years and question was asked why some documents were not asked for previously if needed. Bit of a long drawn out process that took months to get through and needs to be made a lot quicker”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“There was confusion with what was required and when asking me for that information the person could have made it much quicker by being specific about what was required as I clearly did not understand. She asked for the same thing over and over using the same terminology, rather than using different words to explain what she needed. If i didn't understand the term the first time, saying it 5 more times wasn't going to help... Don't get stuck in using language/acronyms that is internal to your organisation or to that of experienced H&S professionals when talking to all customers as we are all different levels of knowledge and experience.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you. The standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“The process was quite simple and the auditor was friendly and helpful.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team friendly. Congratulations on your accreditation!

Posted 4 years ago

“5 Star Excellent rating. Our advisor through the process Sue Evans, was extremely helpful and kind. Very happy with the service and help. Thankyou Safe Contractor.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that Sue was able to provide you with such a great service and to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very helpful,very friendly,very good and quick servise”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 4 years ago

“Excellent support though out the accreditation process”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“We found the process to be very straightforward. The system is very user friendly and we felt supported throughout.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“absolutely fantastic. extremely helpful people and very fast and efficient service. highly recommend it”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“The whole process is very quick and easy to complete”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“well supported going through details”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“This year was a difficult process from your side - I did not receive my phone call after paying, which pushed my timings out. This lead to my renewal date being a week late, cost me loss in work. Also some of my work categories have been changed as I could not achieve them this year, even thought I have passed them for the last 4 years?”

Helpful Report

Posted 4 years ago

Congratulations on achieving accreditation and thank you for your feedback. I have passed this on to our Audit Team Leader who has advised that unfortunately there was a delay with our team addressing your audit due to a large number of audits in our queue - please accept our sincerest apologies for any inconvenience caused by this. Our Team Leader has confirmed that work activities were changed in the interest of ensuring your audit was passed based on the information you had provided. Please contact our team directly on 0333 363 6233 to discuss this further.

Posted 4 years ago

“Very professional company easy to talk to very helpful if you have a problem”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“You’ve been very helpful and supportive during the accreditation process. Thanks Rachel and the Safe Contractor Team!!!”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're glad that Rachel and the team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews