Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The initial online portal for the submission of information we found to be frustrating and continually prompts you for information that is not relevant, and if you do not populate the field you are unable to move on. Post submission the initial feedback and requirement for additional information was repetitive and despite responding several times to state the request was not relevant we spent some days batting back the same responses. Finally the assessment was passed to a highly professional advisor who was very clear and concise, and this allowed us to conclude the audit in a very short period. I would of rated this experience higher if it hadn't of been for the poor nature of the portal for uploading information and the first post submission screening, after that the SAFE professional assigned and service was excellent.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply different information by the Auditor to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. Please accept our apologies for any inconvenience that this may have caused you. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Great Experience all round from the support in enquring about the accreditation to the support from the advisors in completing the application.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Fairly easy to use the website but renewing the accreditation seems to me, to be almost identical to starting the process anew as if i had never done it before. Think the renewal process needs to be quicker and simpler, especially for smaller contractors if you are already accredited and just renewing.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Assisted package was extremely helpful and made for easy completion of audit.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Disappointed. I would like to speak to someone outside this survey. Please call on 07449588207 (James)”

Helpful Report

Posted 5 years ago

Thank you for your review - I have passed your details onto our Audit Team Leader.

Posted 5 years ago

“Our clients and myself have never been disappointed in the level of service we constantly receive for everyone at Safecontractor”

Helpful Report

Posted 5 years ago

We're so pleased that you've always had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Great service!”

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 5 years ago

“Thank you.”

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 5 years ago

“An easy process to achieve accreditation”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“I would put 5* but i'm not happy when we submit our documents 1 month in advance and it isn't assessed until 1wk prior to expiry, reason being because we haven't paid extra for a quick turnaround. So if anything was picked up it would be a mad dash to get it through before expiry and then we wouldn't get paid.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I used the assisted service which was excellent, walked me through each step and provided great guidance.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very thorough but very helpful, speedy returns of submissions.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“SafeContractor online process is very straight forward and easy to navigate. They offer plenty of support if required and service continuity throughout pandemic was great.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the online process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very helpful and easy to follow”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“A lengthy process, three part process after submission, sometimes questions asked the answer to which was uploaded weeks earlier. Everyone friendly and helpful. + see below - communication by email and telephone”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“we were keen to get our accreditation active, the team at Safe contractor were very helpful in telling us exactly what we needed to send over and it was handled very quickly, much appreciated and happy we are now accredited again!”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation, and quickly!

Posted 5 years ago

“paid extra for the individual person to person audit. All they did was tell me waht to send. A total waste of money”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Upgrading your package to include one-on-one assistance from our team of expert IOSH and NEBOSH qualified auditors ensures that they will look at your audit to advise of what documents are required and ensure that you are able to supply these, or support you through producing them where applicable. If you require a dedicated consultancy service for your business, then you are eligible for 20% off dedicated H&S consultancy from the experts at Alcumus PSM. Please follow this link if you would like to find our more about this: https://www.safecontractor.com/psm-subscription

Posted 5 years ago

“Customer service team were very helpful,”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Very good experience”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“The issue we have is that we can't submit our audit documentation any earlier than 30 days before our renewal date but we are then only told of the need for additional or updated evidence one day before our renewal. Since you have our details for a month, it seems poor to us that any additional information that is required is only flagged up to us at the last possible moment. This after making all efforts to have the evidence ready well in time.””

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews