SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A smooth & straight forward process.”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 3 years ago

“Very helpful organisation”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 3 years ago

“Very helpful good communication and nice to deal with”

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Posted 3 years ago

Congratulations on your accreditation!

Posted 3 years ago

“I think that the information that you require could be made simpler for the smaller companies like ours.”

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Posted 3 years ago

Thank you for your review! Your feedback has been taken on board! Congratulations on your accreditation!

Posted 3 years ago

“Double charged me. 6 weeks have gone by and still no refund after countless reminders, emails and questions. Not happy at all. Feel i paid for fast track an did not get any response to my application for several days. So not sure what i actually paid for there? Very unprofessional to refund a customer after so long when the error was on there part taking the payment over the phone, clearly run the transaction twice but falls down to me to pester and take up my time to get my money back. To say im annoyed is an understatement.”

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Posted 3 years ago

“Extremely Helpful”

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Posted 3 years ago

“Emma West made it a pleasure to be apart of Safe Contractor Being a very small business it’s not been easy in the pass to workout/fill out the questions asked . However with Emma’s help and patience it was fine and we are pleased to be With Safe Contractor”

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Posted 3 years ago

“Proactive and a "happy to help" experience received from all the team. Really impressed with the service provided especially in today's age where big business seems to have forgotten who their customer actually is!!”

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Posted 3 years ago

Thank you for taking the time to leave us a review! Congratulations on your accreditation!

Posted 3 years ago

“I had good communication and patience with the safety auditor who helped me a lot to achieve this.”

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Posted 3 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 3 years ago

“Very straight forward process, and always someone to hand”

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Posted 3 years ago

Congratulations on your accreditation!

Posted 3 years ago

“Great staff, very helpful and knowledgable. Would highly recommend”

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Posted 3 years ago

Thank you for leaving us a review, your feedback has been greatly appreciated. Congratulations on your accreditation!

Posted 3 years ago

“Thank you for your help and guidance Much appreciated”

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Posted 3 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 3 years ago

“The safe contractor process in line with the Common Assessment Standards is assessed by personnel who are only looking directly at the standards and not taking into account the risk profile and number of employees of the assessed company. It was a massive task to ensure we have each required element which is costly for a small company. We have two other SSIP Certifications and will not be renewing this in the future.”

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Posted 3 years ago

“This was my first dealing with Safe Contractor, and struggled to start with, however, the team were very helpful, and guided me through the process.”

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Posted 3 years ago

Thank you for taking the time to leave us a review! Congratulations on your accreditation!

Posted 3 years ago

“Very poor service, it took 7-8 weeks from submission of documentation to obtain renewal of our certification, which as an existing customer is unacceptable. In the meantime our clients were threatening to stop using us and/or not pay us because our certification had expired. I chased numerous times for updates but was just told there were delays in the audit team. Requests from Safecontractor for additional documents were always responded to immediately. We were offered a fast track service at significant additional cost but I fail to see why we should be required to pay more money on top of an already expensive membership in order for Safecontractor to provide an acceptable turnaround time. I can only assume that other firms did use the fast track service which pushed our application further and further back in the queue.”

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Posted 3 years ago

Hi O Heap & Son (Derby) Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 10 months ago

“Everyone I spoke with was friendly however having paid the money up front, the wait on each part of the process was unacceptable. We were told they were very short staffed and there was a backlog but we had to chase and chase the whole way through which was disappointing and time consuming.”

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Posted 3 years ago

“...............”

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Posted 3 years ago

Congratulations on your accreditation!

Posted 3 years ago

“Paid for express review that should take 2 days: received apologetic response after 6 days......”

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Posted 3 years ago

“I'm considering canceling Safecontractor. They never seem to be happy with the business we give them and are constantly trying to force us to buy additional products. Charging customers for getting the paperwork done fast, is in my opinion a poor way to increase revenue. In terms of the checking process, common sense has to prevail, and this is sadly lacking sometimes.”

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Posted 3 years ago

“Superb service. Well worth paying for the enhanced upgrade, they will basically walk you thru the process and give you all the help you need. Take your im2, take their advice and fully engage with them and before you know it you'll have accreditation Well recommended”

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Posted 3 years ago

Thank you for your review. Congratulations on your accreditation! We are pleased you have had a positive experience.

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,756 reviews