SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very complicated and time consuming for little-no reward”

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Posted 2 years ago

“Slow & will only process in timeframe if you pay more.”

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Posted 2 years ago

Hi Linnet Technology Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“A professional organisation that is well thought of and is a pleasure to be associated with”

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Posted 2 years ago

“They have been very helpful”

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Posted 2 years ago

Thank you for the review and congratulations on your accreditation!

Posted 2 years ago

“Takes too long to get reapproved. You need to start a month and a half before you expire. Then the new date needs to start from the old date or after and not before”

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Posted 2 years ago

Hi R Kinge Property Maintenance Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“We are very happy with the service we received.”

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Posted 2 years ago

“Every year it gets more and more difficult to please the team at Safe contractor and every year they put the price up. It really isn't very good value for money. Had to argue and argue for a better price and still they put it up. They have no idea of how hard it is running a business at present (have they forgotten Covid already and do they not watch the news about the financial difficulties everyone is in) and seem to think being a safe contractor customer is vitally important to all businesses. If they increase the price yet again next year then I will be opting out as hardly any of my customers really think it's very important, especially as I have a really good health and safety policy in place anyway. They need to take a serious look at the way they treat regular customers, especially on pricing and as the customers have to give up loads of time to get all the ridiculous documents Safe contractor asks for sorted out it really is a joke. No stars I'm afraid from me.”

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Posted 2 years ago

“a lot of paperwork, that allows companies to not bother doing their due diligence”

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Posted 2 years ago

“Excellent. My form was a late entry, and when the auditor (Vivian Lott) was assigned, he dealt with everything quickly and efficiently.”

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Posted 2 years ago

“After initial confusion on the updates required and after a conference call, we were able to understand what was required on both sides which speeded up the process and our contact was very helpful.”

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Posted 2 years ago

“Waiting 2 months for our certificates to come through after submitting audit requirements. Sending emails to various safecontractor addresses to chase the certificates and being ignored. Still waiting for a reply regarding PQQ certificates”

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Posted 2 years ago

“pleasant and easy”

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Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 2 years ago

“Working with the auditor made the process of gaining accreditation so much easier.”

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Posted 2 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 2 years ago

“Helpful advisors and quick responses. However sometimes a phone call would be a miss.”

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Posted 2 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 2 years ago

“We are extremely pleased to be associated with such a professional and knowledgeable organisation”

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Posted 2 years ago

“I was disappointed with what seems to be a money-making scheme, whereby you offer a fast track service to push through the accreditation review. We chose not to take this option but it seemed to take forever to eventually get our certification. if you stopped the fast track service and concentrated your assessors on dealing with people on a first-come / first-served basis then this would speed everybody's applications up, instead of making extra money on queue jumpers.”

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Posted 2 years ago

Hi Nexus Fire and Security Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Overall very good and helpful. I would like to have a direct line to contact.”

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Posted 2 years ago

“Very efficient service”

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Posted 2 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 2 years ago

“Very diligent in every detail of the whole accreditation process”

Helpful Report

Posted 2 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 2 years ago

“Not happy with the length of time it takes”

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Posted 2 years ago

SafeContractor is rated 4.3 based on 2,688 reviews