Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Outstanding”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“The person that assisted us was very helpful”

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Posted 3 years ago

Thank you for leaving us a review and congratulations on becoming accredited!

Posted 3 years ago

“All went well, although I wish any queries and submissions could be responded to a bit quicker.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Thank you for helping through the process.”

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Posted 3 years ago

“. The Process was smooth and precise. When I struggled for understanding, Emma West was more than helpful.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Access and ease of uploading data and documents to the Safecontractor portal made the process relatively easy”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Very helpful, patient and understanding, but persistent without being over-bearing at the same time.”

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Posted 3 years ago

Thank you for your review! Congratulations on becoming accredited!

Posted 3 years ago

“Always someone to speak to when needed”

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Posted 3 years ago

Thank you for your review! We're happy you've had a positive experience with us. Congratulations on your accreditation!

Posted 3 years ago

“With the help of our external H&S consultant we applied for renewal. The whole process however took much too long. To speed up the process we paid an extra £ 132.00, only to receive another list of questions which in our view could have been communicated sooner. Renewing the certificate has become over-bureaucratic and expensive. We therefore shall not be renewing our membership in July 2023. Hans J J Rip”

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Posted 3 years ago

“From start to finish, it was brilliant. The online portal was easy to access and upload all documentation. The auditors are great, helpful and there whenever you need them. I would definitely recommend to family and friends.”

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Posted 3 years ago

Thank you for your feedback. We're happy your experience has been positive! Congratulations on your accreditation!

Posted 3 years ago

“They were very helpful in all matters and very quick to answer the phone I would strongly recommend them”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation.

Posted 3 years ago

“Brilliant service from start to finish”

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Posted 3 years ago

Thank you for your review. We're happy you've had a positive experience with us, congratulations on your accreditation!

Posted 3 years ago

“A basic package for a 1 man company would be appreciated Otherwise small trades will fade away”

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Posted 3 years ago

Hi, Thank you for your feedback and congratulations on becoming accredited!

Posted 3 years ago

“slow to respond when submitted documents”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 3 years ago

“The process for me has taken a lot of time, I believe that I received an email on 1st April to say to update the online information. Which I submitted on the 14th April (expiry was the 15th April), to THEN be told it would take 20-24 days to review! Then someone 'reviewed' the submission. I received feedback - some of which was incorrect. When it actually was seen to be approved that part was quick. But it has now overall (and I know I didn't reply as quickly as I could!) taken 2 months to be accredited. And during that time I have received 3 emails asking for payment for the renewal. When the renewal is 31st July! We are still in June!”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 3 years ago

“Good service and great support”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 3 years ago

“Slow, unprofessional, not delivering on promises, trying to impose penalties contrary to agreed terms and conditions. Stubborn team member refusing to accept mistakes that were made by him and his colleagues. Wasting lots of my time having to challenge what was eventually accepted as their poor service. Only scored one out of five because there isn't a zero. Terrible customer service for an organisation that has been a client for over twenty years.”

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Posted 3 years ago

“The process was relatively easy (although highlighted that some of our documents needed a better digital filing system so we took the opportunity of improving this) and our auditor was extremely patient and supportive. We are pleased to now have been awarded Safe Contractor status.”

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Posted 3 years ago

Thank you for your review and feedback! Congratulations on your accreditation.

Posted 3 years ago

“Everyone was so helpful”

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Posted 3 years ago

Thank you for your review, we will be sure to pass your feedback on to the relevant team! Congratulations on your accreditation!

Posted 3 years ago

“Was relatively easy to complete. I found staff to be very responsive and helpful which really helped guide me through especially Samantha.”

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Posted 3 years ago

Thank you for your review. Congratulations on your accreditation! We will be sure to pass the wonderful feedback on to Samantha!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

SafeContractor Reviews