SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“always proffessional”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“Since you have set up the new payment scheme where you need to pay for a faster response time we feel that we are not getting the same service. Our submissions were followed by an email which stated that you would reply in 2 days- yet when I followed up on this- my follow up email was met with an email from you stating we are not subscribed to the quick response package of support therefore the response would take two weeks or so. This area needs looking at as it does not provide a fair customer feedback system.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We are in unprecedented times due Covid-19 effects - as such i feel we did well to get our renewal to head of your queue and Robin was very efficient in helping us renew with just a few lost days from our expiry date - so we were pleased after being blind and unaware of progress since renewal submission.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward even under the current circumstances. Congratulations on your accreditation!

Posted 5 years ago

“The Team supported us through the process and we were able to achieve our Safe Contractor status quickly and effectively. Thank you for all your support and advice.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Really happy to get this over the line, especially under these uncertain circumstances! A++”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“very helpful”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful and patient!”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I FOUND IT A BIT COMPLICATED TO START WITH AS WE ARE ONLY A SMALL BUSINESS, BUT THERE WAS ALWAYS HELP AVAILABLE.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Safe contractors and their team support businesses to understand and deploy the best practices for health and safety as business for its employees, customers, the industry and environment.”

Helpful Report

Posted 5 years ago

Thank you for your fantastic feedback! We're thrilled that our team were able to help your business to implement best practice and our audit team on hand to support you through to successfully achieving accreditation.

Posted 5 years ago

“Ease of use on line, uploading of relevant documents etc. Quick turnaround of review and accreditation”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the online system straight-forward to use and your accreditation award prompt. Congratulations on your accreditation!

Posted 5 years ago

“SafeContractor is a vital accreditation for our business - the process is made as simple as possible, recommended for all companies that take health & safety seriously.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback! We're pleased that our accreditation is helpful to your business and that you have found the process to be straight-forward.

Posted 5 years ago

“The process was straight forward but very slow.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very helpful step by step advice when needed Thank you”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that our team were able to provide you with helpful advice and to support you through to successfully achieving accreditation.

Posted 5 years ago

“The customer service team have been very helpful in the set up process and have got back to us very quickly with queries. We would highly recommend”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were helpful with your queries and able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Good advise and helpful”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“Excellent service with quick response from auditors”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the service you received to be excellent. Congratulations on your accreditation!

Posted 5 years ago

“The process and portal was very easy to navigate and understand. My criticism comes from the repeated request from several different members of your staff to pay for 'fast track' of my audit. I fully understand the requirement to generate income but this became a bit embarrassing and felt like pressure selling, which i would only expect from cold callers or window sales people!”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on achieving accreditation - we're pleased that you found the process and portal straight-forward. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Our team will advise of these options as our standard audit time is 4 weeks, however we will ensure that your feedback is given to our audit team as we certainly wouldn't want you to feel pressured into upgrading your membership if this is not of interest to you.

Posted 5 years ago

“I am glad we achieved this status and appreciate all the help we had with this. A couple of things that would have helped would have been as follows; 1 - Explain the amount of information that would be required based on what was told about my business. Things like fall harness etc... as I would have had more time to find this information to send across. 2 - Follow up much more and chase things down. I paid a premium for this but felt I wasn’t really helped that much and I seem to send the same info 2-3 times which is a little frustrating. Apart from that, which actually helped us tidy our operations up a little I was really pleased with the service given and hope this status will open some doors for us. All the best!”

Helpful Report

Posted 5 years ago

Congratulations on achieving your accreditation and thank you for leaving us your feedback. We're glad that joining us is set to open more doors for your business and would love to hear more about how you get on with winning more work. We're sorry to hear that you felt uncertain on what information was required of you - we will feed this back to our audit team to ensure they are providing as much information as possible and if at any point you have any queries relating to your audit please do not hesitate to ask your auditor for additional clarification and they will be happy to assist you.

Posted 5 years ago

“Thorough, precise and efficient.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for leaving us a review!

Posted 5 years ago

“We have now had our safe contractor for quite a few years and find your team very helpful when renewing our accreditation. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that you've always found our team helpful and able to support you through to successfully achieving accreditation.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,688 reviews