SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good worked with us to get everything in place also really quick process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process quick and that our team were able to help you. Congratulations on your accreditation!

Posted 5 years ago

“Straight forward process using the online portal”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the online portal and process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very helpful under current circumstances”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Queries answered in a fast and efficient way.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found your queries were answered fast and efficiently. Congratulations on your accreditation!

Posted 5 years ago

“Really slow response. The person sending email questions did not read completed questionnaire, hence delaying accreditation. Attention to detail very poor”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very smooth, the data collection system is better than last years”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the system has improved. Congratulations on your accreditation!

Posted 5 years ago

“Craig was on it to ensure I completed everything I needed to. Even to the point of pointing out page numbers where I had made a mistake in a document. Very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that Craig was able to offer you such dedicated support to get you through to successfully achieving accreditation.

Posted 5 years ago

“Scott Hollis was very helpful and made the process relatively painless, which was helpful at this time.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that Scott was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process, although comprehensive was reletively straight forward and staff were very helpful and professional to deal with. Even during these unprecedented times contact was quick and easy for help and advice.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Alun who Was my point of contact was helpful and made the process smoother”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that Alun was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Excellent 👍”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“We subscribe to the 20 business days service whereby our accreditation should be completed in this time. Last year we had some issues with submission, so I kept on top of it this year, with documents ready to submit online months in advance, only holding off submitting them because the system would not allow it so early. As soon as the option should have been available to submit, I tried to. It didn't work. I tried again over the course of the next couple days, and it still didn't work. So I had to get in touch with you directly. You fixed it and submitted it for me. (So it was submitted a day or so late due to problems in YOUR system.) I then checked in with you to make sure it would still move along at the same timescale considering the outbreak of the Coronavirus. You assured me it would and that there would be no difference in service. Just under a week before the 20 business days were due up (and when our current Safe Contractor cert was due to expire), I grew concerned as I had not heard anything from you. I contacted you to ask for an update. You didn't get back to me until a week later, when you told me not to worry, it would be completed within the 20 business days time limit. I informed you that it had now been 22 business days, 23 if you included the day I submitted it. I didn't hear back from that person, but the next day, someone reached out to me for a PRE-audit check. How on earth are you just getting to the PRE-AUDIT when the regular audit should have been completed 4 days earlier at the latest?? They also made contact asking for some things missing, but addressed us as an entirely different company. I assured them I would be happy to help, but wanted to make sure they were actually looking for these things from us and that they hadn't just reached out to the wrong company. They said they got the name wrong on the email they sent me, but they did mean it for me. I sorted the info for them, and they sent back confirmation of accreditation within a couple days. I just don't understand how they can work so fast when they want to, but completely drop the ball so many times leading up to that. We go for this accreditation because the name brings a certain level of value, but the level of customer service has not matched that level. We hope you will do better in the future!”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, and your online submission is available 30 days prior to your current expiry date. Please accept our apologies for issues experienced with the submission portal when attempting to submit on this occasion - we have fed this back to our technology team for investigation and apologies for any inconvenience caused by this delay. Our team endeavour to assess the thousands of questionnaires we receive each month as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Your feedback has been passed to our technical team to ensure that the issues experienced by you during this audit are not repeated - please accept our apologies for any inconvenience caused and thank you for bringing to our attention.

Posted 5 years ago

“Very efficient service and good customer relations . Thank all of you for your help .”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process efficient. Congratulations on your accreditation!

Posted 5 years ago

“This system is of great importance to our company. However I did find it challenging having never dealing with this previously.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly, as they are always happy to help.

Posted 5 years ago

“The review process did take a very long time. Once submitted Safecontractor are meant to contact you within 20 working days. I was contacted on the 20th day and my submission hadn't even been looked at. However, it was looked at that day and we achieved our accreditation again. I appreciate times are hard and maybe not as many staff working but it isn't the first time it has taken a long time. It was a good job I submitted it a month before it expired as I don't think it would've been done.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Safe Contractor were very helpful in helping us achieve our accreditation”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The whole process was very simple to carry out and the team that dealt with our accreditation were extremely helpful and made things go smoothly .”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The assistance I got from Karen Davies was spot on brilliant thankyou.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that Karen was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Never had so much trouble having my safe contractors pack not accepted generally pass first time just seem to be repeating the same questions over and over when everything was provided in the pack”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Organisation choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly, who will be happy to support you through the submission process.

Posted 5 years ago

“Prompt good service”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for leaving us a review!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,688 reviews