Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The process was easy Safecontractor have a good understanding of how small medium size businesses like ourselves operate and are very helpful with guiding us through the process of renewal. I would recommend Safecontractor”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team understanding of your business requirements. Congratulations on your accreditation!

Posted 4 years ago

“Very helpful staff helping with the submission”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Excellent process, auditor was friendly and very helpful with the process requirements throughout”

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Posted 4 years ago

We're so pleased that you've had such a positive experience with our team whilst gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“The process seems a bit hap hazard. There is not mention of not having to complete certain elements of the process if you have another SSIP accreditation such as CHAS. Upon asking, we were advised to not upload certain documents, as these were covered by the other accreditation. The assessor then requested these after all. It would maybe be an idea to decide upon a company policy on this. We were also asked by the assessor to provide evidence that we do not recall being asked for in the assessment process.”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. If you have an active accreditation elsewhere, then you need to let our team know about this when you renew your membership so that they can ensure your membership places you on the appropriate audit level. This means that you can complete a shorter audit if using another accreditation as Deem To Satisfy, or alternatively you could gain a full SafeContractor accreditation to FastTrack to other SSIP schemes with up to a 77% discount. Please see the SSIP deem to satisfy chart for more information: https://ssip.org.uk/wp-content/uploads/2020/10/Deem-to-Satisfy-Chart-07.10.2020.pdf

Posted 4 years ago

“Goes above and beyond great service.”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very helpful staff”

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Posted 4 years ago

We're so pleased that you found our team to be so helpful. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Straight forward process”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“good service”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“I rang with a query and it was settled within 5 minutes, very professional”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to quickly assist you throughout the accreditation process.

Posted 4 years ago

“The service was very helpful, efficient and extremely quick. This is why we use Alcumus safecontractor every year.”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process efficient and quick and that our team were able to provide you with helpful guidance. Congratulations on your accreditation!

Posted 4 years ago

“excellent, very patient dedspite my slow fresponses”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Great communication with all staff.”

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Posted 4 years ago

Thank you for your feedback! Pleased that the communication with our team lead to you successfully achieving accreditation.

Posted 4 years ago

“having uploaded our H&S information onto the portal before 30 days due, the date of exp is 25th January, therefore 30 days before means the date to submit was Christmas day. having phoned and explained that our office are closed i was informed nothing could be done. having then chatted on live chat a nice lady said you could submit this for us which would give us the 30 day correct amount to be checked and accredited before expiry. only to find that you were behind and that it would go over the 30 days unless we paid for a 2 day turnaround. We had done everything in the time frame however penalised for not paying an extra fee to get it looked at sooner, therefore our other ssip associations were expiring and could not submit due to safecontractor not for filling there time scales”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment, however this can sometimes go over due to delayed submissions and backlogs caused by mutual office closures over the Christmas period. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our sincere apologies for any inconvenience caused by the delay.

Posted 4 years ago

“I have found Safecontractor to be very efficient and trust companies that are approved by them”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found us efficient. Congratulations on your accreditation!

Posted 4 years ago

“Excellent support with a great knowledgeable technical support team.”

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Posted 4 years ago

Thank you for your feedback! Pleased that our technical support team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Would love to get approval at the first attempt, for some reason this appears impossible !”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply additional information by the Auditor to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“The process was fairly simple although I questioned why they require certain information such as proof of purchase of hire equipment when that’s is already covered in RAMS and IPAF certification Rather just just go off a script they need to look at everything”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“IT DOES NOT CATER FOR VERY SMALL COMPANIES THAT WORK FROM HOME”

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Posted 4 years ago

Thank you for leaving us a review and congratulations on being awarded accreditation. We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“very helpful”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“Very positive and helpful”

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Posted 4 years ago

Congratulations - we're so pleased that you've had a positive experience gaining your accreditation.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews