Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Was thorough and when I called for assistance the people I spoke to were friendly and knowledgeable.”

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Submitted within plenty of time but didn't get audited before the expiry date.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our apologies for any inconvenience the wait has caused you on this occasion. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The helpdesk was extremely helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“takes a time to complete all thats asked for , as it was the first time i had done it for a company , but onec in place will gte easier . the staff i spoke with were easy to speak to and helpful with all matters that i presented them with so thanks”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The completing of the forms is self-explanatory but if there are any queries on the information needed, there is someone at the end of the phone to help resolve them. Uploading of documents is also very easy and straight forward.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that you found the process easy to follow and that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process have been relativity straight forward, with friendly assistance given when needed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Always very helpful when you call, and good at keeping you up-dated on progress”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found our team helpful in updating you on the process. Congratulations on your accreditation!

Posted 5 years ago

“Experience with SafeContractor is good.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you enjoyed the process. Congratulations on your accreditation!

Posted 5 years ago

“I find the process very tedious and not very streamlined. load of back and forth. but got there in the end”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“After a difficult start with the process we finished very positive.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you need any assistance during the process our team are happy to help, and if you have any further queries then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“My experience over the past few years has generally been good and far better than the ones I have had with CHAS in the past. However, it is frustrating that every year additional information is requested by yourselves, to questions which have not changed or been added, which had not been requested in the past. Also that answers which have been accepted in the past, for example a brief statement to say the CDM is not relevant to us (the exact wording was in fact supplied to us by a member of your team last year) are not now accepted because the wording was now not quite right for this years standard. This has led each year to us having to have a resubmission. Some consistency would be appreciated and guidance would be useful if additional information is required which was not previously needed. This would likely prevent a large number of the resubmissions you are required to go through and make the process more streamlined for customers.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. We will ensure that your feedback regarding consistency is passed on to the technical team for consideration. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The system is great, but the assessment of the documentation took a little longer than expected.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I had a technical issue with downloading the questionnaire which proved to be a problem with using a particular popular browser. However once that was resolved downloading and completing the questionnaire was quite straightforward. I had paid an additional fee for a priority assessment but this was, I thought, delayed by requests for information that was actually presented in other documents, but in a different format, so I felt that these requests were a little spurious. Once I had re-presented the information that I had already given in a further format our questionnaire was then passed for assessment and we passed without further query. I am not sure why we were asked for additional information when I had explained that it had already been provided, and where, but overall the process was pretty straightforward, and it is reassuring to both us as a contractor, and also our current and potential Clients that our commitment to health & safety has been independently assessed and verified.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our apologies for any technical difficulties you experienced accessing your questionnaire, we will flag this with our technology team and ensure any issues are resolved. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“very good on the safe contractor side, however on the Safe PQQ side of it I had to chase even though I had paid for the express service. once chased this was quickly resolved!!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Good feedback but not could do with better telephone support.”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“The process was easy and straightforward, we were given clear guidance to any shortfalls in our documentation enabling us to address”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Feed back is always good , just on some of the requests it is difficult to complete as an example customer sites being audited”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. However if you need any assistance or guidance with any part of our process in the future then please contact our team directly and they will be happy to assist you.

Posted 5 years ago

“Generally better than it used to be. Still requires considerable duplication of previously supplied information, (which remains unchanged year on year). I DO NOT approve of the tiered system of "The more you pay the quicker we will audit you". It is aimed at prejudicing small business. Large multi-million pound business should not be given preferential treatment because the have more money.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve re-submission of documentation each time accreditation is awarded. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I feel that the renewal of accreditation is too long winded, in my case nothing has changed since last year you require all documentation re sent, as I am not too computer literate it takes time out of my days that I can ill afford”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve re-submission of documentation each time accreditation is awarded. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Staff supportive and helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews