Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Expert advice with very comprehensive responses to any queries raised.”

Posted 2 years ago

Hello, thanks for your review. Congratulations on becoming accredited. I am pleased to hear that you are happy with the advice received and responses to questions raised, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Don't allow long enough to get all the items required before the previous accreditation runs out. Ask for too many irrelevant answers and when you think you have completed them all, come back with a few more, hence takes too long before accreditation is actually received and our clients are asking us for the new certificate as soon as the old one runs out.”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review, congratulations on becoming accredited. Our response times differ according to the package that you select. The questionnaire is open for you to upload documents and fill in questions all year round and becomes available to submit 30 days prior to your current certificate expiring. This usually leaves time for us to review the file before the current certificate expires, even if on a standard package. Our pre-audit team will usually check that we have everything that we need before passing the file over to an auditor to complete the full assessment, so sometimes extra documents/information is required in order to meet the SSIP requirements. I will ask our audit managers to review your file and pass this feedback onto them. Please accept my apologies for any delays in the process. If there is anything further you require please do not hesitate to get in touch. Kind Regards Vicky

Posted 2 years ago

“The team helped me through what I needed to do, made the process a lot easier than I expected,”

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Posted 2 years ago

Good afternoon, thanks for leaving a review, congratulations on becoming accredited! I am pleased to hear that you received the help required from our team and that the process was easier than you thought it would be, this feedback is much appreciated. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Did not receive the fast track which we had paid for”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for leaving a review. I am sorry to hear that you didn't receive a response in the expected timeframe. Having reviewed your account I can see that you have raised this with our Technical Support Team who requested a priority Audit for you. I Hope that this resolved the query for you, however if there is anything further that you need please do not hesitate to get in touch. Kind Regards Vicky

Posted 2 years ago

“Thanks to the very great accreditation support from the SafeContractor team, the process was easy and quick to achieve!”

Helpful Report

Posted 2 years ago

Good afternoon, many thanks for your review, congratulations on becoming accredited! I am pleased to hear that the support you received was so helpful and that you found the process easy and quick, I will certainly pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very helpful staff throughout the process, will certainly recommend.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that our staff were helpful throughout your accreditation journey, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Helpful at each stage”

Helpful Report

Posted 2 years ago

Good afternoon, thanks for your review, congratulations on becoming accredited! I am pleased to hear that you had the help needed at each stage in the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Helpful at each stage”

Helpful Report

Posted 2 years ago

Good afternoon, thanks for your review, congratulations on becoming accredited! I am pleased to hear that you had the help needed at each stage in the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Easy to use, very helpful.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found our service easy and our staff helpful. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“As always brilliant and straight forward application process for our renewal. Helpful and friendly communication and support throughout. Excellent communication and fast with advice and support - first class service makes the process so much better - thank you safe contractor”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave us a review, congratulations on becoming accredited! I am pleased to hear that you found the renewal process straight forward and that the communication and support you received was so helpful. I will be sure to pass this on to the people who were involved with your audit, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“5 Stars Superb to work with. Very user friendly”

Helpful Report

Posted 2 years ago

Good morning, thank you for leaving a review, congratulations on becoming accredited! I am pleased to hear that you are so happy with our service and process, thank you for letting us know. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“The process was very smooth. Helpful team members answered my questions promptly and accurately.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found our service and process smooth and our staff helpful, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Safe contractor gives me nothing. It is of no help to me or my business. Just another money making scheme. And this survey will probably not be read”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. Kind Regards Vicky

Posted 2 years ago

“Very difficult for me, had not have time to do it, but the staff never gave up on me”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited! I am sorry to hear that you were struggling for the time to complete this accreditation, but pleased to hear that our staff were on hand to help you through the process. If you are struggling for the time to deal with paperwork for your Health and Safety and would like us to support, our team in PSM might be able to assist with this if required. If you would like some further information please let me know. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Simple, staright forward process and all online”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found our service and process to be simple and straightforward. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“It was the smoothest it had been during our time with safecontractor”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave a review, congratulations on becoming accredited! I am pleased to hear that you had such a smooth experience this time around, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. congratulations on becoming accredited! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Good product but a bit disjointed at times. We submitted documents that were in date when submitted but due to delays by SafeContractor during the assessment process, they became out of date and had to be resubmitted. Also documents where uploaded onto the portal but not seen by the assessor but overall the process works.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited! I am pleased to hear that you are happy with the product overall. I am sorry to hear of the delays that you mention and for the trouble that you had when uploading your documents, I will be sure to pass this back to the relevant departments. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The accreditation process was straightforward even with the request for further documentation”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found the process straightforward, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The process is far from ideal and feels like a way for SafContractor to make even more money out of its subscribers. hey deliberately take 20 working days to pre-assess your audit but the audit is only open 30 days before it's due, therefore you can not physically get the audits completed in time before your accreditation runs out. but don't worry!!! there is a "fast track" service that yes you guessed it... you can pay extra for, so that your audits can be checked in plenty of time before your accreditation runs out.”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review, congratulations on becoming accredited. I am sorry to hear that you were unhappy with our process, if you are able to expand more around this point I would be happy to pass the feedback on to the relevant departments. Our contractors usually pick the response times required based on their specific needs at the time, the package that you choose determines the response time received. We will work as quickly as possible through our queue, contractors on a standard package may receive a response quicker, but we always strive to respond within the 20 working day service level set on the standard package. If contractors are able to submit their questionnaire 30 days before the expiry of their current certificate, this is usually sufficient time for us to complete our audit before the current certificate expires. We do give contractors the option to upgrade at any time during the process, if the need should arise dependant on their situation. I hope that this explains things more clearly, however if there is any further detail needed I would be more than happy to arrange a call to discuss further. Kind Regards Vicky

Posted 2 years ago

Hi Trevor, I'm really disappointed to see you've rated our service so poorly due to the queue time. Having reviewed your account, all the interactions logged on our system appear to be timely and relevant so unless there is something else regarding our service which let you down I feel one star is an unfair reflection. As a reminder - you set the first response time by selecting the package most suitable to your business. (Standard, Assisted, Express or Premier). The standard package is designed for businesses where time may not be of the essence. For future reference it may be useful to know that your questionnaire is available to complete all year round, and that you can then submit 30 days before your expiry. Regardless, thank you for taking the time to review us and sending us your feedback. It has been escalated to our management team. Kind regards, Tom

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews