SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good system to evidence ones proficiency and safety. Well supported by the safe contractor team to assist with queries or uncertainties of requirements”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you had the support required throughout the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“This was the first time that I had dealt with the SafeContractor accreditation process and was extremely impressed by the friendliness, assistance, cooperation, (patience!) and professionalism shown by all SafeContractor staff in particular a very nice young lady called Tamika. My communication with SafeContractor staff was both by e-mail and telephone.”

Helpful Report

Posted 2 years ago

Public Reply Good morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you had such a good experience with us. I will certainly pass this feedback through to Tamika and her manager, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“It was a long tough process and is now quite expensive how ever the discount was good and helped and the services was great but I would not pay for membership again at full price only if O get the big discounts to help.”

Helpful Report

Posted 2 years ago

Public Reply Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that the service you received was great and that you were able to take advantage of a discount this time around. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Each year the questions become more convoluted, with many unanswerable questions requiring a call for confirmation, the usual response being oh just ignore that and click n/a? This year's process has taken 4 months of constant reminders that this, that and the other document was required without any explanation as to what was the issue. To top it all we now have to complete a CDM requirement despite 4 years of being informed we didn't need this, we don't but SC has put "precision engineering" into a construction category even though we do not have anything to do with it.”

Helpful Report

Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review. I am sorry to hear that your experience has not been a positive one this time around. The questions asked are based upon the work categories that have been selected and are designed to meet SSIP requirements. I am sorry to hear that you had trouble this time around, I will certainly pass this feedback to our Audit team. I am also happy to arrange a call from one of our Auditors to run through the requirements to ensure that this is easier for you next time around. If this would be of help please let me know. Kind Regards Vicky

Posted 2 years ago

“I find the team at safe Contractor extremely helpful, Even as a sole trader I struggle completing the questionnaire. However, members of staff are always at hand to assist when ever required. 😊🙏🏻”

Helpful Report

Posted 2 years ago

Good morning, thanks you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that our staff were helpful and that you had the assistance that you needed. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Excellent communication”

Helpful Report

Posted 2 years ago

Good morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the communication received. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Had a very good experience on the whole. The idea of providing an interim check and giving feedback works well. The only difficulty experienced was related to the name of the company on the insurance documents needing to be explained twice before being accepted as being valid.”

Helpful Report

Posted 2 years ago

Good morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you had a positive experience overall, please accept my apologies for the trouble with the insurances, I will be sure to feed this back to our technical team. Please rest assured that the insurances are all up to date on your account now. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Efficient process and helpful staff.”

Helpful Report

Posted 2 years ago

Good morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found the process helpful and efficient. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“I have found the staff on the SafeContractor team to be an excellent sounding board for advice and continued guidance in the assessment process. You can always rely on rapid and exact advice, this is during and after the audit process. They make the whole process as easy as they can, and this allows you to provide the correct documentation in plenty of time, first class support at all times.”

Helpful Report

Posted 2 years ago

Good morning, thank you for leaving us a review. Congratulations on becoming accredited! I am pleased to hear that you have received good advice and support to help you through the assessment process with us and that you have received timely responses. I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Safe contractor or Alcumus are only interested in raising more money for themselves. At one point they ‘required’ us to send them full accounts and when I challenged it they eventually backed down and said it was optional if we ‘wanted’ an extra module. This is typical of their behaviour- even their emails claim they ‘tried to contact you by phone’ when they absolutely have not. The only thing they are interested in is their own income and how the can lever more and more money out of those unlucky enough to be required to use them by our clients. As we are a specialist supplier it is very clear they have no clue as to what it is we do.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for taking the time to leave a review, please accept my apologies that you have been unhappy with the experience this time around. If agreeable, I would be happy to arrange some time to discuss this further? Kind Regards Vicky

Posted 2 years ago

“The Staff were very helpful in helping me get my Safe Contractor accreditation.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found our staff so helpful during the process, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Excellent experience.”

Helpful Report

Posted 2 years ago

Good morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you had such a great experience with us throughout your accreditation process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Very helpful staff with fast communications. Paying for assistance helped us understand and learn more about our responsibilities. First class”

Helpful Report

Posted 2 years ago

Good morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found the assisted package so useful and that you had good, timely communication from our team, I will certainly pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Its tough to obtain the accreditation as it should be, a lot of paperwork, process etc required, however the process was very good, very supportive and has helped move our business forward.”

Helpful Report

Posted 2 years ago

Good morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found us to be supportive and that the process has helped to drive your business forward. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The accreditation process was long and thorough but necessary to ensure compliance with all aspects of health and safety. We had support during the process and felt that SafeContractor staff were approachable and helpful.”

Helpful Report

Posted 2 years ago

Good afternoon, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you had the support needed throughout your accreditation process and that our staff were helpful throughout. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“One of the slowest accreditation services.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! Our response times in Safecontractor are dependant on the package that you choose to select. I can see that you have chosen a standard package, on which you receive initial contact within 20 working days. The time taken to achieve accreditation will be dependant on the information provided and whether any further documentation is required. We have several packages available dependant on the support that you require and the speed of response that you wish to receive. I would be happy to arrange a call to discuss this further to ensure that we meet your expectations next time around. If this would be of use please let me know. Best Wishes, Vicky

Posted 2 years ago

“Delighted to have achieved accreditation, very helpful throughout the process. Thank you”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you had the help that you required throughout the accreditation process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“All went smoothly, prompt reply’s to all submissions. All staff very helpful with IT systems operating efficiently. In short this experience was far superior to a previous experience with Construction Line.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for taking the time to leave us a review. Congratulations on becoming accredited! I am pleased to hear that you were happy with your experience with us and that your accreditation process went so smoothly. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“ALL YOUR STAFF WERE VERY HELPFUL AND EASY TO WORK WITH.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found our staff so helpful and easy to work with. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Achieving Safe contractor accreditation is easy to follow, providing you have all the requested documents at hand and in-date. Every document requested is what every company should have in place. if i can do it so can you”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave us a review. Congratulations on becoming accredited! I am pleased to hear that you found our process easy to follow, we try to ensure that we make this as easy as possible whilst ensuring that we have all the relevant documentation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,688 reviews