SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process in general is fine but I was disappointed to have to wait so long to get my application assessed- I hit the submit button at the earliest opportunity as per the guidance giving ample time for the review within the 20 working days suggested before my existing cert ran out- Unfortunately I had to chase several times once the 20 days surpassed and was nearer 30 days before I received confirmation by which point my cert had expired and I was getting daily email prompts from Clients to upload a new cert. If the terms noted cannot be honoured I suggest that the submission date should be earlier to allow the review to be completed before certs expire.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for taking the time to leave us a review. Congratulations on becoming accredited! I am sorry to hear of the delay that you describe above. The facility to submit your questionnaire is open 30 days prior to expiry date of your current certificate and we aim to respond within 20 days from the date we receive your questionnaire, in most cases this is usually enough time for us to assess your file, however I will of course feed this back to our Technical and Audit teams, please accept my apologies for this. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Simple recertification process”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the renewal process simple, thank you for your kind comments. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“I am very pleased in my first year starting second year with safe contractor very for advice and information from them would recommend to other contractors.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the service you have received and delighted that you have chosen to renew your accreditation with us, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very happy with the support offered, quick helpful advisors help s maintain our accreditation.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the support on offer and that you had quick responses from our helpful staff, I will be sure to pass these comments back, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“I felt supported throughout the whole experience, I didn’t feel overwhelmed once and it was made easy to complete by the help of friendly staff, highly recommend!”

Helpful Report

Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am so pleased to hear that you felt supported and were not overwhelmed at all throughout your accreditation journey. I will be sure to pass your kind comments about how helpful our staff were back to the relevant managers, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Worked well sourcing information tends to be awkward.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that the process to worked well. If you are struggling to source the policies and so on needed for your accreditation, our colleagues over in PSM might be able to assist. If you would like more information about this please do not hesitate to get in touch. We also have different packages, some of which offer more support throughout the process if this would suit you better. Pease let me know if you would like any further information about this. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“very helpfull staff”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found our staff to be helpful, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“There were delays in getting it assessed this maybe due to staffing. My Health and Safety part was assessed but my Environmental section I still haven't heard anything back on.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am sorry to hear that there was a delay assessing your file, please accept my apologies for this however I can confirm that you are fully accredited for part 1 of the questionnaire. I can see that you submitted your Sustainability questionnaire, I have raised this with our Technical Support Manger and asked that this be reviewed as soon as possible, again please accept my apologies for this delay. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Straightforward questions, easy to attach documentation and fast approval.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found the questionnaire straightforward to fill in and use and that you received a quick response when becoming accredited, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“The process was surprisingly clear and easy”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found the process clear and easy, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“I think that the time taken to carry out the re-submission is too long. Every year, it seems to push up back further and we are longer without being accredited. It would be nice to be able to start the process a month or so before the expiry date, which would then mean that we could be prepared beforehand and allow for the time it takes for the submission to be assessed.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process took a little time. Just so that you know, your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. I hope that this information will be helpful for your questionnaire renewal. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Was easy to process and communication good”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found the process easy and received good communication from our team, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Communication really well. Keep you informed. Now I know how to use the portal even better.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you received good communication from our team and were kept informed along the way, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Quite complicated to do with all the questions that were asked , But with all the time and effort it was worth it in the end !”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am sorry to hear that you found the questionnaire complicated, however pleased that you were able to get through the process and become accredited with u., If there is anything we can do to make the process easier next time around, please let us know. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“We have received plenty of helpful information over the last several months which helps us to maintain a quality performance to our clients and staff.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you have received helpful information from our team throughout the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Good communication during whole process.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the communication throughout the process with us, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Frustrating - my certificates expired 31st January, 2023. I submitted the renewal as soon as it was released to me on the 2nd January 2023 - and then had to chase it as it wasn't being assessed. The comment I received was that it takes 20 working days, if this is the case I believe you should be releasing the renewals 6 weeks prior to the recertification date. It feels as though you are forcing businesses to pay additional fees for the express service. For smaller SME's this is not always an affordable option.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for taking the time to leave a review for us. Congratulations on becoming accredited! I am sorry to hear that you were frustrated with the process this year. Submitting your documents 30 days prior to your certificate expiry date usually gives us enough time to review your documentation before your current certificate expires, I will however pass your comments regarding opening up the questionnaire 6 weeks earlier to the relevant management team. We aim to get to all files as soon as we can and within the 20 working day service level stipulated on the standard package, the response time you receive does depend upon the volume of work in our queue and the response time you select based upon the package you choose. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Safe contractor has improved considerably over the years. Mt first few years with them was a major headache as each year I had to submit an endless number of documents, most of which remained the same year on year. The new audit process only requires that certain documents are updated rather than all of them so it is much more user friendly.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you feel the audit process has become more user friendly, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“The process is so easy and if we require assistance or more information, it is always available”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found our process easy and had the help that you needed. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Simple process and close out queries swiftly”

Helpful Report

Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited. I am pleased to hear that you found our process straight forward and that you got timely responses from our staff, I will pass this feedback on thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,756 reviews