SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,706 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

SafeContractor 5 star review on 24th June 2025

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SafeContractor 5 star review on 3rd December 2024

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SafeContractor 5 star review on 11th September 2024

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SafeContractor 5 star review on 24th July 2024

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SafeContractor 5 star review on 18th July 2024

Veritech Systems Ltd

SafeContractor 5 star review on 21st September 2023

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SafeContractor 5 star review on 20th March 2023

Newman Landscapes Limited

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good and prompt responses, both time wise and details/requests all correspondence (mostly e-mail)satisfactorily dealt with in a professional but pleasant manner”

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Posted 2 years ago

Good afternoon T Mousley & Sons Tree Care, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you we happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“From start to finish the support was impeccable. The auditors were knowledgable and extremely helpful when it came to the collation of evidence.”

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Posted 2 years ago

Hi TEAM HG LIMITED, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased that you had the support that you needed and we are grateful for your great comments regarding our audit team. We will be sure to pass this on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very Helpful”

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Posted 2 years ago

Hi H&M Services, Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are pleased you are happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very helpful staff made the whole process as painless as possible”

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Posted 2 years ago

Hi Eltec Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“i have had to contact your company on many occasions to find out what the issues are with the submission , i would expect that a follow email or alert would be sent to us if there is an issue with the submission and a description of the issue and its solution. i look forward to your response kind regards Alphatec”

Helpful Report

Posted 2 years ago

Hi Alphatec 2000, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependant on the needs of our contractors. As your business is on the standard package the lead time for accreditation can apply, in regards to your application we do contact via telephone and email within the timeframe and i can see that contact was made from both ends and then resolved. I will certainly pass on your valued feedback to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Complicated, timeconsuming and expensive, but we need it.”

Helpful Report

Posted 2 years ago

Hi SANDERSON FACILITIES LTD, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk around this in more detail and discuss how we can improve your experience. In the meantime, you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“I've been with safecontractor many years and all ways find them helpful with any questions I have”

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Posted 2 years ago

Hi Paul, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you are happy with the process and got the support you needed to gai accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Excellent feedback and quick turnaround”

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Posted 2 years ago

Hi Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and turnaround! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“A process that was easy to run through and update accordingly without to much duplication.”

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Posted 2 years ago

Hi T & S Environmental Ltd, Thank you for taking time to leave a review. Congratulations on gaining accreditation! Great to hear that you found the process easy! We will be sure to pass your feedback on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very thorough audit process. The auditors explained each request for documentation at every stage though. Reassuring. Friendly and efficient.”

Helpful Report

Posted 2 years ago

Good afternoon Ramora Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. We will be sure to pass on your feedback. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“very supportive and professional”

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Posted 2 years ago

Hi SIAE Microelettronica Limited, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with this years renewal and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Helped me through the list and sent over a few templates which was useful.”

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Posted 2 years ago

Hi Abbey Installations Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you are happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I found the whole accreditation prosses very slow and money lead. The only way to stay accredited would be to pay to speed up the audit prosses which I feel is very unfair and something we are not willing to do. If it was not for the fact we are required by our contractors to be safe contractor accredited, we would use an alternative.”

Helpful Report

Posted 2 years ago

Good Morning M.S.I Alarms Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service didn't meet expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“i had s few issues with my application when i contacted them regarding the matter they were so helpful and all resolved”

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Posted 2 years ago

Good Morning D & M Gym Services, Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are sorry to hear you initially had a few issues. We are so pleased this was resolved and you had the support you needed to gain accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“After submitting the various updated documents and procedures, a member of the customer service team contacted us and discussed a few issues that needed verification. With their assistance we changed a few details and resubmitted the assessment... We passed !!”

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Posted 2 years ago

Hi Key Electrical & Data Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The accreditation process is clear and straightforward. The renewal process is simple to complete providing you have maintained your policies and procedures in line with current Health & Safety practice.”

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Posted 2 years ago

Good Morning Alpha Surveys Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found our process straightforward and had the help you needed to gain accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“It took a little time ,my fault but Emma was great at sorting it out Very helpful”

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Posted 2 years ago

Hi David Ellison T/a D W Ellison Decorators, Thank you so much for taking the time to leave a review. Congratulations on gaining accreditation this year! We will be sure to pass your feedback to Emma! Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“All ok, but some of the questions can be difficult to answer when you are a small company of three”

Helpful Report

Posted 2 years ago

Hi XCEL Line Marking & Civils Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! It looks like you were on our Premier package this year and we hope that the support from our team met your expectations. In terms of the question set, We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. We will certainly pass this feedback on to our technical team. In the meantime, Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Repeats the same sort of questions that ISO45001 and SSiP ask. Just a money grab scheme.”

Helpful Report

Posted 2 years ago

Hi WES Ltd, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you feel you have had to repeat yourself. Safecontractor is a member of the SSIP scheme, I can see you that have other SSIP certificates with other providers and we would be happy to discuss a SSIP application with you upon renewal, meaning you would only complete what is necessary due to the fact you have another SSIP certificate. This way you shouldn't feel you are repeating yourself. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I was disappointed with the response time to my initial submittal of evidence for this year. My completed documents were sent to you 4 weeks before renewal. Then 3 days before renewal you requested a list of further information, giving me very little time to respond before our present accreditation expired. Furthermore, after I submitted the required additional information you came back for further information which wasn't associated with the first request. If I submit 4 weeks before renewal, surely I can expect a response within 14 days max? I had clients emailing for our Safe Contractor & Safe PQQ renewals. It wasn't until 12 days after the renewal date that I received our updated certificates. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Multipond Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation. I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,706 reviews