Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Repeats the same sort of questions that ISO45001 and SSiP ask. Just a money grab scheme.”

Posted 2 years ago

Hi WES Ltd, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you feel you have had to repeat yourself. Safecontractor is a member of the SSIP scheme, I can see you that have other SSIP certificates with other providers and we would be happy to discuss a SSIP application with you upon renewal, meaning you would only complete what is necessary due to the fact you have another SSIP certificate. This way you shouldn't feel you are repeating yourself. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I was disappointed with the response time to my initial submittal of evidence for this year. My completed documents were sent to you 4 weeks before renewal. Then 3 days before renewal you requested a list of further information, giving me very little time to respond before our present accreditation expired. Furthermore, after I submitted the required additional information you came back for further information which wasn't associated with the first request. If I submit 4 weeks before renewal, surely I can expect a response within 14 days max? I had clients emailing for our Safe Contractor & Safe PQQ renewals. It wasn't until 12 days after the renewal date that I received our updated certificates. Disappointed.”

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Posted 2 years ago

Hi Multipond Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation. I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Took too long to process, I had to chase for completion.”

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Posted 2 years ago

Hi Sian, Thanks so much for taking the time to leave us a review. Positive or negative, we do always appreciate your candid feedback. I'm sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays in future, please bare in mind that you can complete your questionnaire all year round and then submit 30 days before expiry. Unfortunately as your questionnaire was submitted slightly later than the 30 days this exacerbated your turnaround time. I'm confident that with these measures you will see a return to form upon your next audit in 2024. For any other queries or support please contact safecontractor@safecontractor.com. Kind regards, Tom

Posted 2 years ago

“There are so many different parts that need to be sent that its really helpful having someone look over before going to the auditor. Thankyou.”

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Posted 2 years ago

Good Afternoon, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found the preaudit process to be useful, I will certainly pass this feedback on, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“This was our first time getting accredited and there was a lot to do. The team was amazing and very supportive through the process and offered templates and guidance to make things easier to do.”

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Posted 2 years ago

Hello thank you for your review. Congratulations on becoming accredited for the first time! I am pleased to hear that you found the team to be so supportive and that we were able to support you with the guidance needed to get through the process. Thank you for this feedback, I will certainly pass this on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“I do wonder if reference is made to previous submissions as I have to explain every year how our elearning platform works and how the training matrix isn't a traditional model - takes a couple of conversations every year for the penny to drop.”

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Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited! I am sorry to hear that you have had to repeat yourself around how your e-learning platform functions. We do have to re-assess all documents each year, however I can see how this would become frustrating for you. I will certainly pass this feedback to our audit department. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“all very straight forward”

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Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the process straight forward, thank you for this feedback. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very Good Service !”

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Posted 2 years ago

Hello, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you are happy with our service, thank you for this feedback. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Excellent service year on year.”

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Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you have received such great service year on year, its great to get this positive feedback, I will be sure to pass this on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“We were asked to gain the Alcumus SafeContractor accreditation in addition to our existing SMAS Worksafe accreditation, in order to work with a potential customer. Upon registering, we mentioned that we already had SMAS and were told that we could do a ‘deem-to-satisfy’ so that some of the information held by them could be used in the Alcumus application. We thought this would be perfect due to the quick turnaround we needed in order to carry out the planned work for this particular customer. To ensure this was the case, we also selected the Premier Plan and submitted our applications the day after registration. Unfortunately, despite discounting our plan due to our SMAS accreditation, it seems that the information from the SMAS submission was not transferred over to Alcumus and so we felt that we were doubling up on a lot of the evidence provided to this similar accreditation, under the umbrella of the SSIP organisation. We are not sure if this was an error at our end or Alcumus’ but wonder if the ‘deem-to-satisfy’ mentioned above, could be made clearer/quicker upon registration (from registration to accreditation it took 9 working days instead of the advertised 3 days for the Premier Membership) to speed up the process. Overall we are glad to have achieved the accreditation and the team who made contact with us were pleasant and helpful in their communications.”

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Posted 2 years ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited. I'm sorry to hear of the issue you have had regarding the deem to satisfy process. Having reviewed your account, I can see that the categories used for your CHAS accreditation did not match the ones selected for SafeContractor, as such we are then unable to follow the deem to satisfy route. This should have been made clear to you at the time, so many apologies if this was not the case. I will be sure to pass this back to our Audit Mangers. I am pleased to hear that the team were pleasant and helpful throughout the process however. In the meantime, you are still able to take advantage of some really great member benefits, they can be found here https://www.safecontractor.com/benefits/. If you require anything further from us please do not hesitate to get in touch. Kind Regards Vicky

Posted 2 years ago

“Safe contractors staff made the whole process easy and the support we have got is very much appreciated.”

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Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the renewal process easy and that you got the support you needed throughout the process, I will certainly pass your comments on, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Friendly helpful staff a pleasure to work with,”

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Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found our staff so helpful and that they were pleasurable to work with, I will be sure to pass your comments on, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“The process in general is fine but I was disappointed to have to wait so long to get my application assessed- I hit the submit button at the earliest opportunity as per the guidance giving ample time for the review within the 20 working days suggested before my existing cert ran out- Unfortunately I had to chase several times once the 20 days surpassed and was nearer 30 days before I received confirmation by which point my cert had expired and I was getting daily email prompts from Clients to upload a new cert. If the terms noted cannot be honoured I suggest that the submission date should be earlier to allow the review to be completed before certs expire.”

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Posted 2 years ago

Good Morning, thank you for taking the time to leave us a review. Congratulations on becoming accredited! I am sorry to hear of the delay that you describe above. The facility to submit your questionnaire is open 30 days prior to expiry date of your current certificate and we aim to respond within 20 days from the date we receive your questionnaire, in most cases this is usually enough time for us to assess your file, however I will of course feed this back to our Technical and Audit teams, please accept my apologies for this. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Simple recertification process”

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Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the renewal process simple, thank you for your kind comments. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“I am very pleased in my first year starting second year with safe contractor very for advice and information from them would recommend to other contractors.”

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Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the service you have received and delighted that you have chosen to renew your accreditation with us, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very happy with the support offered, quick helpful advisors help s maintain our accreditation.”

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Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the support on offer and that you had quick responses from our helpful staff, I will be sure to pass these comments back, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“I felt supported throughout the whole experience, I didn’t feel overwhelmed once and it was made easy to complete by the help of friendly staff, highly recommend!”

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Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am so pleased to hear that you felt supported and were not overwhelmed at all throughout your accreditation journey. I will be sure to pass your kind comments about how helpful our staff were back to the relevant managers, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Worked well sourcing information tends to be awkward.”

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Posted 2 years ago

Good Morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that the process to worked well. If you are struggling to source the policies and so on needed for your accreditation, our colleagues over in PSM might be able to assist. If you would like more information about this please do not hesitate to get in touch. We also have different packages, some of which offer more support throughout the process if this would suit you better. Pease let me know if you would like any further information about this. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“very helpfull staff”

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Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found our staff to be helpful, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“There were delays in getting it assessed this maybe due to staffing. My Health and Safety part was assessed but my Environmental section I still haven't heard anything back on.”

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Posted 2 years ago

Good Morning, thanks for your review. Congratulations on becoming accredited! I am sorry to hear that there was a delay assessing your file, please accept my apologies for this however I can confirm that you are fully accredited for part 1 of the questionnaire. I can see that you submitted your Sustainability questionnaire, I have raised this with our Technical Support Manger and asked that this be reviewed as soon as possible, again please accept my apologies for this delay. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews