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SafeContractor Reviews

4.3 Rating 2,756 Reviews
81 %
of reviewers recommend SafeContractor
4.3
Based on 2,756 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
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7
Anonymous
Anonymous  // 01/01/2019
very supportive and professional
Helpful Report
Posted 2 years ago
Hi SIAE Microelettronica Limited, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with this years renewal and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
Helped me through the list and sent over a few templates which was useful.
Helpful Report
Posted 2 years ago
Hi Abbey Installations Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you are happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
I found the whole accreditation prosses very slow and money lead. The only way to stay accredited would be to pay to speed up the audit prosses which I feel is very unfair and something we are not willing to do. If it was not for the fact we are required by our contractors to be safe contractor accredited, we would use an alternative.
Helpful Report
Posted 2 years ago
Good Morning M.S.I Alarms Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service didn't meet expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
i had s few issues with my application when i contacted them regarding the matter they were so helpful and all resolved
Helpful Report
Posted 2 years ago
Good Morning D & M Gym Services, Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are sorry to hear you initially had a few issues. We are so pleased this was resolved and you had the support you needed to gain accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
After submitting the various updated documents and procedures, a member of the customer service team contacted us and discussed a few issues that needed verification. With their assistance we changed a few details and resubmitted the assessment... We passed !!
Helpful Report
Posted 2 years ago
Hi Key Electrical & Data Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
The accreditation process is clear and straightforward. The renewal process is simple to complete providing you have maintained your policies and procedures in line with current Health & Safety practice.
Helpful Report
Posted 2 years ago
Good Morning Alpha Surveys Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found our process straightforward and had the help you needed to gain accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
It took a little time ,my fault but Emma was great at sorting it out Very helpful
Helpful Report
Posted 2 years ago
Hi David Ellison T/a D W Ellison Decorators, Thank you so much for taking the time to leave a review. Congratulations on gaining accreditation this year! We will be sure to pass your feedback to Emma! Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte
Posted 2 years ago
All ok, but some of the questions can be difficult to answer when you are a small company of three
Helpful Report
Posted 2 years ago
Hi XCEL Line Marking & Civils Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! It looks like you were on our Premier package this year and we hope that the support from our team met your expectations. In terms of the question set, We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. We will certainly pass this feedback on to our technical team. In the meantime, Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
Repeats the same sort of questions that ISO45001 and SSiP ask. Just a money grab scheme.
Helpful Report
Posted 2 years ago
Hi WES Ltd, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you feel you have had to repeat yourself. Safecontractor is a member of the SSIP scheme, I can see you that have other SSIP certificates with other providers and we would be happy to discuss a SSIP application with you upon renewal, meaning you would only complete what is necessary due to the fact you have another SSIP certificate. This way you shouldn't feel you are repeating yourself. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
I was disappointed with the response time to my initial submittal of evidence for this year. My completed documents were sent to you 4 weeks before renewal. Then 3 days before renewal you requested a list of further information, giving me very little time to respond before our present accreditation expired. Furthermore, after I submitted the required additional information you came back for further information which wasn't associated with the first request. If I submit 4 weeks before renewal, surely I can expect a response within 14 days max? I had clients emailing for our Safe Contractor & Safe PQQ renewals. It wasn't until 12 days after the renewal date that I received our updated certificates. Disappointed.
Helpful Report
Posted 2 years ago
Hi Multipond Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation. I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte
Posted 2 years ago
Took too long to process, I had to chase for completion.
Helpful Report
Posted 2 years ago
Hi Sian, Thanks so much for taking the time to leave us a review. Positive or negative, we do always appreciate your candid feedback. I'm sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays in future, please bare in mind that you can complete your questionnaire all year round and then submit 30 days before expiry. Unfortunately as your questionnaire was submitted slightly later than the 30 days this exacerbated your turnaround time. I'm confident that with these measures you will see a return to form upon your next audit in 2024. For any other queries or support please contact safecontractor@safecontractor.com. Kind regards, Tom
Posted 2 years ago
There are so many different parts that need to be sent that its really helpful having someone look over before going to the auditor. Thankyou.
Helpful Report
Posted 2 years ago
Good Afternoon, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found the preaudit process to be useful, I will certainly pass this feedback on, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
This was our first time getting accredited and there was a lot to do. The team was amazing and very supportive through the process and offered templates and guidance to make things easier to do.
Helpful Report
Posted 2 years ago
Hello thank you for your review. Congratulations on becoming accredited for the first time! I am pleased to hear that you found the team to be so supportive and that we were able to support you with the guidance needed to get through the process. Thank you for this feedback, I will certainly pass this on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
I do wonder if reference is made to previous submissions as I have to explain every year how our elearning platform works and how the training matrix isn't a traditional model - takes a couple of conversations every year for the penny to drop.
Helpful Report
Posted 2 years ago
Hello, thank you for your review. Congratulations on becoming accredited! I am sorry to hear that you have had to repeat yourself around how your e-learning platform functions. We do have to re-assess all documents each year, however I can see how this would become frustrating for you. I will certainly pass this feedback to our audit department. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
all very straight forward
Helpful Report
Posted 2 years ago
Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the process straight forward, thank you for this feedback. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
Very Good Service !
Helpful Report
Posted 2 years ago
Hello, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you are happy with our service, thank you for this feedback. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
Excellent service year on year.
Helpful Report
Posted 2 years ago
Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you have received such great service year on year, its great to get this positive feedback, I will be sure to pass this on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
We were asked to gain the Alcumus SafeContractor accreditation in addition to our existing SMAS Worksafe accreditation, in order to work with a potential customer. Upon registering, we mentioned that we already had SMAS and were told that we could do a ‘deem-to-satisfy’ so that some of the information held by them could be used in the Alcumus application. We thought this would be perfect due to the quick turnaround we needed in order to carry out the planned work for this particular customer. To ensure this was the case, we also selected the Premier Plan and submitted our applications the day after registration. Unfortunately, despite discounting our plan due to our SMAS accreditation, it seems that the information from the SMAS submission was not transferred over to Alcumus and so we felt that we were doubling up on a lot of the evidence provided to this similar accreditation, under the umbrella of the SSIP organisation. We are not sure if this was an error at our end or Alcumus’ but wonder if the ‘deem-to-satisfy’ mentioned above, could be made clearer/quicker upon registration (from registration to accreditation it took 9 working days instead of the advertised 3 days for the Premier Membership) to speed up the process. Overall we are glad to have achieved the accreditation and the team who made contact with us were pleasant and helpful in their communications.
Helpful Report
Posted 3 years ago
Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited. I'm sorry to hear of the issue you have had regarding the deem to satisfy process. Having reviewed your account, I can see that the categories used for your CHAS accreditation did not match the ones selected for SafeContractor, as such we are then unable to follow the deem to satisfy route. This should have been made clear to you at the time, so many apologies if this was not the case. I will be sure to pass this back to our Audit Mangers. I am pleased to hear that the team were pleasant and helpful throughout the process however. In the meantime, you are still able to take advantage of some really great member benefits, they can be found here https://www.safecontractor.com/benefits/. If you require anything further from us please do not hesitate to get in touch. Kind Regards Vicky
Posted 2 years ago
Safe contractors staff made the whole process easy and the support we have got is very much appreciated.
Helpful Report
Posted 3 years ago
Good Morning, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the renewal process easy and that you got the support you needed throughout the process, I will certainly pass your comments on, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
Friendly helpful staff a pleasure to work with,
Helpful Report
Posted 3 years ago
Good Morning, thanks for your review. Congratulations on becoming accredited! I am pleased to hear that you found our staff so helpful and that they were pleasurable to work with, I will be sure to pass your comments on, thank you. in the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky
Posted 2 years ago
SafeContractor is rated 4.3 based on 2,756 reviews