Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Very knowledgable and friendly. Helped us out when needed.”

Posted 2 years ago

Hello, thank you for taking the time to leave a review, congratulations on becoming accredited. I am pleased to hear that you found our team to be knowledgeable and friendly and that you got the help required, I will be sure to pass this feedback on, thank you! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“You got our address wrong we do need it correcting”

Helpful Report

Posted 2 years ago

Good evening, thank you for your review, Congratulations on becoming accredited. I am sorry to hear we have this information incorrect, I have arranged for one of our Customer Care Team to get in touch tomorrow to get this amended for you. Don't forget that you can also take advantage of some great member benefits, they can be found here https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“Very poor customer service reply I have recently had unauthorised money taken from my account, I have called and emailed on numerous occasions and barely had a reply or update as to how or why the money has been deducted. This is well over 30 days now and unacceptable. When my yearly payment was due I was hounded for the payment and they kept me waiting for quite a while once it had been paid.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for leaving a review. Congratulations on becoming accredited. I can see that our Customer Care team have been chasing this up for you. I will certainly ask them to come back to you with a response today. Kind Regards Vicky

Posted 2 years ago

“I was already accredited with another company so I understood the process so it was easy for me. I was surprised by a couple of things:- my previous accreditation company asked for my 'Waste Carriers Licence' - I am a painter and decorator as soon as you undo a pot of paint it is classed as waste! Just wondered why I was not asked for this? You didn't ask me for a copy of my 'Accident' book, again previous company did. Just a couple of observations.”

Helpful Report

Posted 2 years ago

Good evening, thanks for taking the time to leave a review, congratulations on becoming accredited. I am pleased to hear that you found the process easy to complete. In regards to the "Waste Carriers Licence" - this would be picked up in the Sustainability part of the questionnaire under the "Environmental" topic. We ask that any accidents or incidents are declared, this is covered in the Heath and Safety section of the questionnaire, however we don't require a copy of the accident book, I have however passed your feedback on to our Audit team. Whilst our questionnaire might differ slightly to others that you have completed, it does meet all the SSIP requirements. If you have any further queries in regards to this please do not hesitate to get in touch. Don't forget that you can also take advantage of some great member benefits with us, they can be found here https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“Out of all the third party compliance schemes in operation, I find that Safe Contractor are the ones who offer genuine support, they are pro-active and most importantly, they talk to you!”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you are happy with the support received, we always aim to be proactive and welcome the opportunity to talk our contractors through the process, so it is great to hear about such a positive experience, I will be sure to pass this feedback on, thank you! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“I WAS LATE JOINING THE PROCESS BUT I HAVE TO SAY THE AUDITOR INVOLVED WAS SUPERB IN DEALING WITH THE REQUIREMENTS.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited. I am pleased to hear that you were happy with the help received from your auditor I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The process was straightforward and we have received help and advice every step of the way.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review, congratulations on becoming accredited. I am pleased to hear that you found the process so straight forward and that you received the help that you needed throughout the process, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“very straightforward process with regards to uploading documents to safecontractor platform. safecontractor assist with awkward questions. Great service.”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found it so easy to upload the documentation required and that you were able to get the assistance you required too, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Very straightforward process to follow & someone from Alcumus is always available to help whenever needed”

Helpful Report

Posted 2 years ago

Hello, thank you for leaving a review. Congratulations on becoming accredited! I am pleased to hear that you found the process so straight forward and that you were able to get help when it was needed, I will pass this feedback on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“the audit process was efficient and acceptable. the Pre Audit 5 wk wait to be audited is another issue. we are aware that you should not have to wait 5 to 6 wks before audit begins but this appears to be a tactic and policy of safecontractor to push their clients into the fast track system. its incredible unneccesary to behave in this manner and it should be stopped. I am usually a person who scores in the high 9 and 10 bracket, I am realistic and understanding of most business demands and so I will be scoring low numbers for this sole reason. what is the reason for the delivery questions in this survey. ??...”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for taking the time to leave a review, congratulations on becoming accredited. I'm pleased to hear that you found the audit process satisfactory overall, but can appreciate your frustrations regarding the turn around time. Given the size of our business and the volume of contractors that we service, we do operate with a lead time of 20 working days before accreditation can be reviewed. It is because of this that we have packages available, for some businesses a quicker turn around is sometimes necessary where as for others they may be able to wait, depending on works undertaken at that time. There is no obligation to upgrade packages, this is simply an option if required. I would like to be able to address your query in regards to the delivery questions and ask that you please provide further context as to the nature of your concern. I am happy to arrange a call for this if it would be easier. Kind Regards Vicky

Posted 2 years ago

“The process was easy to understand and the communications was great”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found the process so straight forward and that the communication was positive, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“lengthy, impersonal, not value for money”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited. I am sorry to hear that you have not had a positive experience this time around and that you found the process to be lengthy and impersonal. I would very much like to arrange a call to discuss your experience. I will follow up with a direct email to the primary contact on your account. Kind Regards Vicky

Posted 2 years ago

“Despite submitting the questionnaire on the earliest day possible, it wasn't picked up even for first review until more a month had passed. Then told it would be a further 10 days for the assessor to go through it. Slow process that almost tries to force companies to pay extra for a fast track process, if they are to have any hope of getting a new certificate as their existing one expires. If clients didn't request it, we wouldn't use.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for taking the time to leave a review, congratulations on becoming accredited. The questionnaire is open all year around so that you may fill it in and upload documents at your convenience. The submit button becomes available 30 days prior to the expiry date of your current certificate which on the standard package usually gives us plenty of time to assess your file within the agreed timescales even if further information is requested during the process. We do have several packages available for contractors to choose from, these offer a variation of response times and support with the process, these are optional dependant on our contractors needs. I will certainly pass your feedback to our Audit team and apologise that you have not had a positive experience this time around. If you would like any further support or would like to discuss this any further please let me know I would be happy to arrange a call. Kind Regards Vicky

Posted 2 years ago

“Need to be able to give explanations as to why you are not able to give some evidence.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your review. Congratulations on becoming accredited! I am sorry that you found it difficult to provide explanations during the process of filling in your questionnaire, I will certainly pass this feedback through to our Audit team. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“All Good, the only issue recently raised, is that the time allocated to complete the yearly audit and the processing time taken, passes the certification date and we get inundated by clients advising us that our certification has expired.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that overall your experience was a positive one. In terms of timescales, the questionnaire is open all year around for you to fill in and upload documents so that you can do this at your convenience. The submit button will become available 30 days prior to your current certificate's expiry to give us time to review your file before the current certificate runs out. There are also options to upgrade the package you are on which would give different options for response times and assistance. If this is something that might benefit you please let me know I am happy to arrange a call for you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Everyone was very helpful.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you had a positive experience and found our staff helpful, I will be sure to pass this feedback on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Good and steady to follow/proceed.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you had a positive experience and found the process easy to follow. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Because we are on the lowest package you draw the process out. If we haven't submitted everything required then we obviously expect you to pull us up on it. If we fail on a few things why do you insist on highlighting them individually thus dragging the process out over many weeks. No matter how much you delay, and therefore try to get us to pay extra, it won't work. We have an annual contract so only need to be approved, or going through the approval process, to receive the contract. From now on I will be informing the customer of your delaying tactics and constant wasting of my time, and ultimately, your own.”

Helpful Report

Posted 2 years ago

Good Afternoon, thank you for taking the time to leave a review. Congratulations on becoming accredited. I am sorry to hear that you experienced some delays during this process. I can see that further information was requested at pre-audit and audit stages for you. This is to ensure that we review your information to meet the latest SSIP standards and not to intentionally cause any delay in the process. I will ensure that your feedback is passed to both our Technical Support and Audit managers. You are also able to take advantage of some great benefits as part of your membership, these can be found here https://www.safecontractor.com/benefits/ If there is any further assistance you require please let me know. Kind Regards Vicky

Posted 2 years ago

“I find this whole process crazy endless questions al”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your review. I am sorry to hear that you have not had a positive experience. Our question sets are based upon the work categories selected and are designed to ensure that all SSIP requirements are met. You are currently on the standard package with us, there are other packages available that would provide support and assistance throughout the process if this would be of help to you. Please let me know if you would like to arrange this. You are also able to take advantage of some great member benefits, they can be found here https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“Helpful and kept us updated with completion time scales.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that team kept you up to date throughout the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews