SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All operatives I was in contact with were polite and very professional in their work”

Helpful Report

Posted 5 years ago

Pleased that our team were able to provide you with such professional support - thanks for your review and congratulations on your accreditation!

Posted 5 years ago

“Very Strait forward and easy to work through. The only issue I had was the latest merge between EXOR and Safecontractor was explained as a merge, when in actual fact it still remains as 2 separate Questionnaires and certificates, so was a little disappointing”

Helpful Report

Posted 5 years ago

Thanks for your review and congratulations on your accreditation. In spring 2019 we launched 'SafePQQ', which meant that your Exor service ceased to exist and instead became the SafePQQ verification product, thus merging Exor with SafeContractor's health and safety accreditation scheme. The two audits review different aspects of your business operations and therefore remain as two separate questionnaires - please accept our apologies for any confusion and if this was not made clear.

Posted 5 years ago

“Portal is easy to follow unlike some others”

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Posted 5 years ago

Pleased that you found our Portal easy to follow - thank you for your review.

Posted 5 years ago

“It is very good organisation.”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“Excellent and easy process to follow with good support when required”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation! We're pleased that our team were on hand to provide support throughout the process. Thank you for your review.

Posted 5 years ago

“We were very impressed once again with the way SafeContractor dealt with our accreditation process. They kept in touch and responded very quickly. Most of all we are very busy people who don't have much time and they guided us through the process which we are very grateful for. thankyou”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your review. We're thrilled that our team were able to provide such excellent support and help you to achieve accreditation!

Posted 5 years ago

“Really helpful staff who are in constant contact in the event of any missing information, or giving guidance as to what is required to attain accreditation. First class customer service.”

Helpful Report

Posted 5 years ago

Thank you for your review - we're thrilled that our team were able to provide such excellent support and help you to achieve accreditation!

Posted 5 years ago

“Very easy to complete, good communication for any queries which were quickly resolved”

Helpful Report

Posted 5 years ago

Thank you for your review, we're pleased that our team were on hand to provide you with any support you needed. Congratulations on your accreditation!

Posted 5 years ago

“Fast efficient service.”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation - we're glad that the service we provided was efficient.

Posted 5 years ago

“Perfect, great service”

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Posted 5 years ago

Thank you for your review, pleased that our team were able to provide you with a great service. Congratulations on your accreditation!

Posted 5 years ago

“Your auditors asked me for things that the documentation did not, to enable me to pass. Then when the documentation went to the next stage I was asked for even more information. You really do not make it easy for people - it is like needing a crystal ball to complete all the sections as you will be asked for extra documentation but no idea what else.”

Helpful Report

Posted 5 years ago

Thank you for feeding back on your experience. We're sorry to learn that the process and required documentation was not made clear to you and that you therefore found completing the questionnaire difficult. I have added a note on our system to ensure that for your accreditation renewal you are sent a comprehensive list of all documents that will be required to become re-accredited. If at any point you require assistance our team are on hand and happy to help, please contact us directly and we'd be happy to discuss any issues over the phone or via email.

Posted 5 years ago

“The process was accessible, easy to understand and self-explanatory”

Helpful Report

Posted 5 years ago

Thank you for your review, pleased that our process was accessible for you. Congratulations on your accreditation!

Posted 5 years ago

“Strctured, simple easy process and helpful staff.”

Helpful Report

Posted 5 years ago

Thank you for your review, pleased that our team were able to help. Congratulations on your accreditation!

Posted 5 years ago

“all good, very helpful”

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Posted 5 years ago

Thank you for your review, pleased that we were able to help. Congratulations on your accreditation.

Posted 5 years ago

“Process was very informative & straightforward and the feedback and assistance was second to none!”

Helpful Report

Posted 5 years ago

Pleased that our team was able to help you and that you found the process straightforward. Thank you for your review and congratulations on your accreditation.

Posted 5 years ago

“I found the staff very helpful, however the time delay taken to respond when there have been issues was too long.”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation. We're pleased that you found our team helpful, but are sorry to learn that you felt responses took too long. Please accept our apologies that you were not satisfied with the process on this occasion - we pride ourselves on providing an excellent and effective service and always want to improve wherever possible. If you would like to discuss this further then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“Excellent communication , very responsive and very helpful”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“I always find this process difficult and whilst I appreciate that you require comprehensive information and documentation, I think some of the requested information is unnecessary and overly pedantic. Further, I appreciate that the process is only once a year, but even so, takes an inordinate amount of time to reach final approval.”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our apologies that you found the process difficult on this occasion. Our team are available via email and telephone to provide any assistance you need. Our portal is available year-round, and to make the submission process quicker and easier, we recommend uploading updated documents throughout the year. You will then be able to save these documents and submit them when the questionnaire becomes available, 30 days prior to your accreditation expiry. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 5 years ago

“Despite paying premium rate the process took weeks to complete”

Helpful Report

Posted 5 years ago

Thank you for giving us your feedback. We are unable to complete the audit process until all documentation has been submitted. We can see that during your audit process your auditor contacted you to request additional information and that once this was received, your audit was promptly passed. If at your audit renewal you require any additional support with understanding what documents are required for the audit to be submitted and accreditation awarded then please do not hesitate to contact our team directly, who are always happy to support you. Congratulations on your accreditation!

Posted 5 years ago

“Awful. Supported 9 applications this year. This was a group application based on a shared management system. Pre-auditor was not fully aware of their own tech capability nor policies wasting a seriously unnecessary amount of time. The auditor to be fair was good and knowledgeable. over 800 documents later the application passed through. Certificates arrive and there's one for each group member but the overall certificate just has a singular name and no mention of any of the constituent group either upfront or on page 2 terms of reference. The whole purpose of the group certificate is to bid for group work but if the certificate does not make clear the scope of audit what use it!? I spoke to the most belligerent complaint manager after the auditor told me their hands were tied, who contradicted himself so much it would have been commincal had it not been for the massive expenses in application fees and person-hours we had lost. No resolution left to lump it yet its been managed by CHAS, Achillies, Lloyds Register CFA, etc whom I deal with. Worst experience of an SSIP scheme ever.”

Helpful Report

Posted 5 years ago

Thank you for providing us with your feedback. We are always looking to improve the service that we provide and are sorry to learn that you had a difficult experience whilst undertaken the accreditation process for a group this year. We will ensure that your feedback is communicated to our technology team and that we investigate ways we can improve the display of a group accreditation and audit process via our certificates going forward. Please accept our apologies that you were not satisfied with the process on this occasion. If you would like to discuss this further so that we can investigate the issues you experienced then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,688 reviews