SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The employees at Alcumus were very pro-active and helpful, which helped make the process more straight forward.”

Helpful Report

Posted 6 years ago

Thank you for your review and congratulations on your accreditation! Pleased that our team were able to support you.

Posted 6 years ago

“All good - found our auditor helpful.”

Helpful Report

Posted 6 years ago

Thanks for your review, pleased that our team were able to help you. Congratulations on your accreditation!

Posted 6 years ago

“As a user of Safe contractor Accreditation even though my clients no longer require me to be with Safe Contractor as a pre requisite that i had to be with Safe contractor i decided to stay with Safe contractor for another year, would have been nice i i got a few extra Safe Contractor logos sent out for my vans only to be told i would have to pay a further £15.00 if i wanted a further set sent out, Great! i have a think at re new time as to weather i need to be with Safe contractor !!!!!”

Helpful Report

Posted 6 years ago

Thank you for your feedback and thank you for choosing to renew your SafeContractor membership. We have hundreds of clients who only work with SafeContractor approved contractors, and as an accredited member you are visible to all of these large brands when they seek to award work. All of our contractors are entitled to 5 stickers when they become accredited and any additional quantities are chargeable. I have passed your feedback onto our customer care team to review this process. If you would like to discuss this further or provide any more feedback then please submit your information here: https://www.safecontractor.com/feedback

Posted 6 years ago

“The issue I had was that the system kept on kicking me out and was very slow, it took me numerous attempts to complete the information required and took quite some time...not sure if this was to do with uploading the documents or a glitch in the system. Also it would be really useful, especially if updating throughout the year, to see what documents are out of date at a glance ie: maybe they turn red, rather than having to open everything when maybe not everything needs updating.”

Helpful Report

Posted 6 years ago

Thanks for your feedback! We passed this on to our portal team, who are always looking for ways that they can improve and simplify the portal. If you have any queries our dedicated team of in-house technical experts are always happy to provide support throughout the process. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“Safe Contractor team is very helpful. i got problem during my assessment they resolved it with in two days. superb”

Helpful Report

Posted 6 years ago

Thank you for your review - we're pleased that our team were able to help you and that you achieved your accreditation, congratulations!

Posted 6 years ago

“Very helpful and always willing to help”

Helpful Report

Posted 6 years ago

Thanks for your review, we're glad that our team were able to provide you with great support through to a successful accreditation.

Posted 6 years ago

“Paid renewal fee in May, told I could access the questionnaire on 2.9.19 and received email to confirm this on 2.9.19. When questionnaire was submitted I was informed audit would take up to 20 working days. As our accreditation expired on 1.10 our questionnaire would have had to be submitted the same day to guarantee continual cover. Thus forced to pay for an express service as our clients require SSIP in place to allocate works. Told I would get a response within 48 working hours, this was not kept and additional information was requested 3 times to actually get approval. If you have such a delay on your audits questionnaires should be available in advance of 30 days”

Helpful Report

Posted 6 years ago

Thanks for your feedback on your experience, and please accept our apologies that you were dissatisfied on this occasion. We are always looking to improve the service that we provide and have introduced packages that enable contractors requiring accreditation quickly to use an express service that is guaranteed to be completed faster than our standard audit time of 4 weeks. If you require any guidance on the documentation required then our team of technical experts are on hand and are always happy to help. Our contractor portal is available year-round, so to speed up this process going forward we recommend uploading your up to date documents throughout the year so that when your questionnaire is released 30 days prior to expiry, you are ready to submit. If you would like to discuss this further so that we can investigate the issues you experienced then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“The portal is easy to use, and the process, therefore, so much less time consuming than before. There were a couple of areas where I was unsure of what to submit, but the SafeContractor help desk and it's auditors were so helpful and specific with their guidance, resolving any issues, ensuring my successful accreditation.”

Helpful Report

Posted 6 years ago

Thanks for your review, we're really proud of our team and are glad that they were able to provide you with great support throughout the process. Congratulations on your accreditation!

Posted 6 years ago

“Very good. Staff very helpful.”

Helpful Report

Posted 6 years ago

Thanks for your review, we're glad that our team were able to provide you with great support throughout the accreditation process.

Posted 6 years ago

“clear instructions on what needs to be uploaded”

Helpful Report

Posted 6 years ago

Thanks for your feedback and congratulations on your accreditation!

Posted 6 years ago

“easy to use and navigate”

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Posted 6 years ago

Pleased that you found the system easy to review, thank you for feeding back on this and congratulations on your accreditation!

Posted 6 years ago

“Helpful and co-operative with assisting us through the process.”

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Posted 6 years ago

We're pleased that our team were helpful and able to assist you through to a successful accreditation. Thanks for feeding back on your experience!

Posted 6 years ago

“Jack Davies was excellent, he was clear on what was required and treated our case with some degree of urgency.”

Helpful Report

Posted 6 years ago

Thank you for your review - we're thrilled that Jack was able to take such good care of you and support you through to a successful accreditation!

Posted 6 years ago

“Very helpful staff and prompt on service dealing with my questionnaire. Thank you”

Helpful Report

Posted 6 years ago

Thank you for your review. We're pleased that our team were helpful and were able to guide you through to a successful accreditation!

Posted 6 years ago

“Smooth process with quick responses”

Helpful Report

Posted 6 years ago

Thank you for your review and congratulations on your accreditation!

Posted 6 years ago

“Hard work to complete the forms.”

Helpful Report

Posted 6 years ago

Thank you for your review. Please accept our apologies that you found the process difficult on this occasion. Our team are available via email and telephone to provide any assistance you need. Our portal is available year-round, and to make the submission process quicker and easier, we recommend uploading updated documents throughout the year. You will then be able to save these documents and submit them when the questionnaire becomes available, 30 days prior to your accreditation expiry. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 6 years ago

“Very helpful staff and very efficient”

Helpful Report

Posted 6 years ago

Pleased that our team were able to help you through to a successful accreditation - thanks for your review!

Posted 6 years ago

“Pleasant and helpful staff, guiding through the process”

Helpful Report

Posted 6 years ago

Thank you for feeding back on how helpful our team were - we're pleased that they were able to guide you through to a successful accreditation!

Posted 6 years ago

“Always very helpful with questions and compliance issues, so thank you for making the process a lot less stressful”

Helpful Report

Posted 6 years ago

Thank you for feeding back, we're pleased that our team were able to support you through the process. Congratulations on your accreditation!

Posted 6 years ago

“Having upgraded to the premium. Safecontractor was extremely helpful in answering all my queries during the accreditation process. They came back promptly and from submitting our information it took one day to inform us we had been accredited for another year.”

Helpful Report

Posted 6 years ago

Thank you for your review - we're really pleased that you found the premium package effective. We're proud of our team and how helpful they are and are thrilled that they were able to support you through to a successful accreditation!

Posted 6 years ago

SafeContractor is rated 4.3 based on 2,756 reviews