SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,704 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You advise companies that the accreditation is due for renewal exactly 20 days before the expiry date. When we complete the questionnaire, you say that the application will be dealt with within 20 days. Within 20 days means that it could be any day from day one to day 20, but as you want to sell the fast track, you actually audit the questionnaire on the 20th day as it has been with us. Not very satisfied with the communication of your audit timing. Also, the website is not very user-friendly and we are not able to see when we submit our accreditation questionnaire, so we can't really see the progress of the auditing process. The website doesn't work on Chrome, which is the most common web browser nowadays.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We send out reminders for your accreditation expiry at 60 and 30 days prior to expiry date, please keep an eye on your inbox to ensure you receive these. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Straight forward process, items i had missing one or two emails back and fourth and accreditation awarded thank you”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“easy to access and submit data, good assistance available for issues or concerns.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“My third year with Safe Contractors. This year’s application went very smoothly. I had a telephone call from a helpful member of staff presubmission and before assessment. Very pleased with the help and understanding of the staff. I would recommend this company.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for being a loyal member for three great years, and congratulations on your accreditation!

Posted 4 years ago

“Very helpful in organising all the necessary requirements to assist me in the procedures, much appreciated. Kind regards, Steve”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“A good user-friendly portal. Would benefit from ability to free type in certain sections, especially when auditor has left comments - not able to respond”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the portal user-friendly If you have any questions about auditor responses then your auditor is always on hand to respond to any queries directly and support you. Congratulations on your accreditation!

Posted 4 years ago

“Helpful and great service.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found team helpful and service great. Congratulations on your accreditation!

Posted 4 years ago

“Excellent process, great deal of support from Alun”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that Alun was able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very easy to follow questionnaire & info upload facility for achieving accreditation. Very helpful support & Audit staff.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and out audit team helpful. Congratulations on your accreditation!

Posted 4 years ago

“Online portal doesn't work. Continually rejects password at login and have to reset (I use a password manager - I'm not forgetting my password). Can't view of load up documents. SafeContractor says it's not their problem and won't sort it out. Accreditation process takes no account of the small size of our company and misapplies H&S requirements. Not flexible in respect of work type, has to fit their rigid definitions, rather than fit to you.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you. Your login username is your membership number (available on your accreditation certificate). You can reset your password using the password reset link.

Posted 4 years ago

“Very simple and straight forward process to attain accreditation. Feedback and support from accreditation and administration teams are always quick and helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our support teams helpful. Congratulations on your accreditation!

Posted 5 years ago

“It was easy and relatively painless!”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“The process was smooth and we achieved accreditation for the 10th year on the trot so very pleased all round and with the Safe contractor team.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process smooth. Congratulations on your 10th consecutive accreditation, we're thrilled to have you on board!

Posted 5 years ago

“Getting Safe Contractor status is not a walk in the park, it is not an easy accreditation to qualify for which gives it its intrinsic and earned value. The people at Safe Contractor / Alcumus have assisted throughout the process and have been most helpful in what have been for all testing conditions of working remotely from home during the Covid 19 restrictions. They have coached and guided when ask and have never been difficult to approach or discuss key items with.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“very good experience quick and efficient”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process quick and efficient. Congratulations on your accreditation!

Posted 5 years ago

“Very interesting. I would like to suggest that S/C should issue bulletins for changes to regulations by email to members. We are expected to have a H&S advisor, which we do, and the only unsolicited advice we received was to change the date on our Cont Phase Plan from 2010 to 2015”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We send out monthly Newsletters with relevant information, including legislation changes when applicable. Keep an eye on your inbox for the latest industry and SafeContractor news each month!

Posted 5 years ago

“Great customer service off all your staff i can confirm we had Sally Thomas, Scott Hollis & Richard Hill.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation with great customer service.

Posted 5 years ago

“Good and easy to complete giving confidence that safe systems are in place”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“When I spoke to any staff member I found them to be very professional and helpful, they also explained what was needed in a very simple manner making the whole process a lot easier”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Really helpful and always someone there to speak to”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,704 reviews