SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I received emails to advise me to prepare for my upcoming accreditation I did not receive an email advising me when the window to submit was open. I submitted my application on 7th July and understood the accreditation could take 4 weeks to review. I chased up to check on progress 2 days before expiry to be told it would be looked at on the last day within the 4 week window. When it was eventually reviewed I received some queries which I responded to, the case was then reviewed by another auditor who raised further questions causing further delays. I understand that you have to set Service Level Agreements but do not expect my application to have to wait until the final day of the 4 week window to be reviewed purely because I did not pay for a speedier service. I also understand that different auditors have different views but it seems unfair to keep raising questions following an initial audit, all questions should have been raised on the initial review. Finally and to cap it all I had to chase to get my certificate uploaded to the portal as no-one could see it following approval. It wouldn't be so bad it this didn't happen every year - not impressed.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We’re sorry to learn that you did not receive your 30 day reminder email advising of your submission deadline, please accept our sincere apologies for any inconvenience caused by this. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This may sometimes involve further documentation being required or auditor queries to ensure compliance. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Its wrong information OJ Health and Safety only introduced your company I made the payment directly to your company not to OJ Health and Safety.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I have investigated this with our audit and membership team leaders. Your accreditation application was sent to us by a third party, OJ Health & Safety Solutions Ltd. As your payment was made directly to them, we are unable to deviate from the membership package stipulated or to adjust the payment on your behalf. We have sent your details into them and recommend picking this up with your contact directly. Please accept our sincere apologies for any confusion caused by this. Please also be advised that you can gain a full SafeContractor accreditation to FastTrack to other SSIP schemes with up to a 77% discount. See the SSIP Deem to Satisfy Chart: https://ssip.org.uk/wp-content/uploads/2019/08/Deem-to-Satisfy-Chart-15.08.19.pdf

Posted 4 years ago

“Poor..........”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're sorry to learn that you had a poor experience gaining your SafeContractor accreditation. So that we can investigate the issues you experienced, please provide us with more details at https://www.safecontractor.com/feedback so that we can resolve these issues with the relevant team.

Posted 4 years ago

“Jex have been working with Safe Contractor for many years without any difficulties therefore you would expect this year to be no different apart from the problems running the business around the recent pandemic. Not so, one particular area of the Jex business is our capability to design and create bespoke equipment to meet client requirements, this I thought was clearly demonstrated by submitting working drawings, showing how we built safety into the finished items. Qualifications were also uploaded to demonstrate the competence of the people working in that section, these were not accepted by the auditor, simply ignored with a persistent demand for evidence of CPD and NVQs. We have only 2 designers full time, who between them, have 60 years’ experience and more, none of which seemed to count for very much in the eyes of the auditor. Jex have for many years worked very closely with client requirements, demonstrated by continuing work at the highest standards, mostly with the same clients year in year out. Once again this did not satisfy the auditors insistence on the requirement for NVQs and CPD. Sadly, in order to move on and complete our accreditation I had no alternative but to remove the designer section form our audit. Jex continue to design equipment to a very high standard, hopefully not having it on our certificate shall not cause too many problems following discussions with our major clients as to reason why.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To award accreditation for each work activity, our audit team require qualifications for the relevant activity to be submitted and appraised. We apologise for any inconvenience that this may have caused you and would like to resolve this for you if possible. So that we can investigate the issues you have described and seek a resolution, please provide us with more details at https://www.safecontractor.com/feedback so that we can investigate these issues with the relevant team.

Posted 4 years ago

“great service helped me in all the process”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Staff very helpful and the whole process relatively straightforward”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“The whole process is complicated and could be simplified quite easily. As a sole trader, I found that some of the information requested was not applicable to me but the questionnaire did not allow n/a as an answer therefore causing unnecessary paperwork. I need the accreditation for the company I carry out work for but I would not seek accreditation if it wasn't needed. Health and Safety is paramount to any small business but I do feel that consideration should be given to experienced Electricians when assessing their applications and treating sole traders/small businesses/companies in proportion to their overall activities.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“Professional accreditation service, great communication with friendly, polite & thorough staff!”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“The process was much more involved this time than previous years and with Covid it took longer to get accredited that usual as I was working from home. The help given was good but there were a few times that an email attachment was mentioned that I did not receive so I felt a bit out on my own. It was a bit of a case of 'that's not what we want, try again', not 'this is not right but here is what you can do to make it right'. In the I got an a good set of instructions on email that helped a lot.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“The assessment is thorough and in depth, but we have always had a helping hand when required, the staff at SafeContractor, either with the info gathering process to the final audit have also been 1st class.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that you had such a great experience with our team supporting you through to successfully achieving accreditation.

Posted 4 years ago

“My experience was good. There were a couple of times when I could not contact one of your colleagues. Once I made contact, I received all the assistance and support I required. We achieved the accreditation speedily.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation quickly.

Posted 4 years ago

“Staff from Alcumus were friendly and helpful throughout the complete process. The assigned auditor was extremely helpful and assisted where he could”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Process is generally ok but I think more notice for renewing needs to be given.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Very helpful and good advice given”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Examiners are courteous and helpful and the questionnaire was realistic to our business.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process realistic to your business and our team helpful and courteous. Congratulations on your accreditation!

Posted 4 years ago

“Although gaining accreditation seemed a difficult task, the SafeContractors team were very helpful and offered guidance throughout, thank you for your assistance.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“very helpful staff”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“All very straight forwrd”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“SafeContractor are very helpful and provide an excellent service in the best interest of everyone.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation and give you a great service.

Posted 4 years ago

“I thought the assistant I got via the auditor was excellent Very helpful and understood what we were discussing.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews