Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The process to accreditation was very smooth and with both the support and help of both the technical support officer and the auditor as well I felt that they valued all the effort that I put in and steered me and my company quickly to the correct level of detail and information required to reach the standard. Very impressed.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“really helpful at all times”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Straight forward, clear, speedy”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Smooth easy process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process smooth and straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Perfect customer service, professional and friendly. Everything was carried out effortlessly and with little demands on my time. The whole process was very quick and efficient.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Slight delay but considering Covid 19 very helpful”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Thank you for being understanding of any delays caused due to the pandemic and we apologise for any inconvenience that this may have caused you. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Assistance whenever you need it”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Very good service and helpful staff”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team helpful. Congratulations on your accreditation!

Posted 5 years ago

“Very helpful staff”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The procedure was very simple to understand and your colleague was very helpful with the process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our colleagues helpful. Congratulations on your accreditation!

Posted 5 years ago

“The recent pandemic and restrictions caused by this did slow the eccreditation but was successful in the end”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Thank you for being understanding of any delays caused due to the pandemic and we apologise for any inconvenience that this may have caused you. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Quick and efficient”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process to be quick and efficient. Congratulations on your accreditation!

Posted 5 years ago

“Absolutely sterling Customer Service as always. Most helpful in guiding us through the accreditation, many thanks !! Thoroughly recommend Safe Contractor it brings a Highly esteemed industry accredited certification to our Company and well worth every penny !!”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Safe Contractor excellent staff are helkpful understanding and at the end of the phone or email. Thank you to Ms Chelsea Blunden for all your help assistance advice in Thermocool Limited achieving their SafeContractor accreditiation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're so please that Chelsea was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I felt that the techincal team were very friendly and helpful in doing there best to get me accredited. Thanks Alisa Pearce !”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're so please that Alisa was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“HELPFUL AND USER FRIENDLY”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process helpful and user-friendly. Congratulations on your accreditation!

Posted 5 years ago

“Although I received emails to advise me to prepare for my upcoming accreditation I did not receive an email advising me when the window to submit was open. I submitted my application on 7th July and understood the accreditation could take 4 weeks to review. I chased up to check on progress 2 days before expiry to be told it would be looked at on the last day within the 4 week window. When it was eventually reviewed I received some queries which I responded to, the case was then reviewed by another auditor who raised further questions causing further delays. I understand that you have to set Service Level Agreements but do not expect my application to have to wait until the final day of the 4 week window to be reviewed purely because I did not pay for a speedier service. I also understand that different auditors have different views but it seems unfair to keep raising questions following an initial audit, all questions should have been raised on the initial review. Finally and to cap it all I had to chase to get my certificate uploaded to the portal as no-one could see it following approval. It wouldn't be so bad it this didn't happen every year - not impressed.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We’re sorry to learn that you did not receive your 30 day reminder email advising of your submission deadline, please accept our sincere apologies for any inconvenience caused by this. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This may sometimes involve further documentation being required or auditor queries to ensure compliance. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Its wrong information OJ Health and Safety only introduced your company I made the payment directly to your company not to OJ Health and Safety.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I have investigated this with our audit and membership team leaders. Your accreditation application was sent to us by a third party, OJ Health & Safety Solutions Ltd. As your payment was made directly to them, we are unable to deviate from the membership package stipulated or to adjust the payment on your behalf. We have sent your details into them and recommend picking this up with your contact directly. Please accept our sincere apologies for any confusion caused by this. Please also be advised that you can gain a full SafeContractor accreditation to FastTrack to other SSIP schemes with up to a 77% discount. See the SSIP Deem to Satisfy Chart: https://ssip.org.uk/wp-content/uploads/2019/08/Deem-to-Satisfy-Chart-15.08.19.pdf

Posted 5 years ago

“Poor..........”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're sorry to learn that you had a poor experience gaining your SafeContractor accreditation. So that we can investigate the issues you experienced, please provide us with more details at https://www.safecontractor.com/feedback so that we can resolve these issues with the relevant team.

Posted 5 years ago

“Jex have been working with Safe Contractor for many years without any difficulties therefore you would expect this year to be no different apart from the problems running the business around the recent pandemic. Not so, one particular area of the Jex business is our capability to design and create bespoke equipment to meet client requirements, this I thought was clearly demonstrated by submitting working drawings, showing how we built safety into the finished items. Qualifications were also uploaded to demonstrate the competence of the people working in that section, these were not accepted by the auditor, simply ignored with a persistent demand for evidence of CPD and NVQs. We have only 2 designers full time, who between them, have 60 years’ experience and more, none of which seemed to count for very much in the eyes of the auditor. Jex have for many years worked very closely with client requirements, demonstrated by continuing work at the highest standards, mostly with the same clients year in year out. Once again this did not satisfy the auditors insistence on the requirement for NVQs and CPD. Sadly, in order to move on and complete our accreditation I had no alternative but to remove the designer section form our audit. Jex continue to design equipment to a very high standard, hopefully not having it on our certificate shall not cause too many problems following discussions with our major clients as to reason why.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To award accreditation for each work activity, our audit team require qualifications for the relevant activity to be submitted and appraised. We apologise for any inconvenience that this may have caused you and would like to resolve this for you if possible. So that we can investigate the issues you have described and seek a resolution, please provide us with more details at https://www.safecontractor.com/feedback so that we can investigate these issues with the relevant team.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews