SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,704 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keith Decree was extremely helpful in helping us to finalise the submission”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that Keith was able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Smooth process and helpful staff. Thank You”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Quick and easy process”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process quick and straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Easier process than other accreditations we have completed. Support and advice on hand if required.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Hi I find it frustrating that we are unable to submit our evidence in time for it to be processed with updates etc and further requests before the expiry date is realised. I am aware I can pay more to speed this up, but this just feels wrong and profiteering. I would just ask you to put the price up if it is needed and make everything timely for all your customers.. Otherwise great tool in our H&S Management.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Very helpful in getting you accredited”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Excellent, efficient and easy to use website, followed by excellent customer service. Megan James an asset to SafeContractor.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation and that Megan was able to support you. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very professional”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“As a new user on this accreditation process it took a little while to get accustomed to the requirements. However once I got used to the requirements it went very well”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward after getting accustomed to the requirements. Congratulations on your accreditation!

Posted 4 years ago

“Really good communication and swift response”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“The process was easy to follow and the auditor response was very quick and helpful. Great communications throughout the whole process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're pleased that you found the process straight-forward and that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Straightforward and easy to access help if needed.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Safe contractor continuously makes improvements to how they collate the required information from us to enable their checks to take place to it ensure meets their requirements. The improvements of the years have now made this a simple and straightforward task with good communication when required.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Nothing ever changes for us as a small business, so the annual in depth questions that change ever so slightly can be a little inconvenient. One is asked a question, which we submit then it's further questions that should have been asked in the first place. As a small business, the question should be "Has anything changed for you in the last 12 months". The charges for this accreditation are also getting too high.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Straight forward process, no problems”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“The process was quite involved but feedback was given along the way by the assessor which was much appreciated.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“We as a business are very good at planning works and have noticed every year that when are accreditation is due there is always a rush to get things sorted in one month. Our accreditation expires on the busiest time of year, that coupled with staff on holiday and more recently Covid we would welcome more time or to develop our submission and feel that this is a working and continual document. More than happy to discuss this as we only want to get this right first time and be transparent with our team. Many Thanks Mike Copp 07800 975 655”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please note that our portal is accessible 365 days a year, so to make the process faster next year, we recommend updating your documents throughout the year. You are then able to submit this when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Very helpful from start to finish of the process. We selected the fast track audit and everything was done within a couple of weeks. Thanks to Megan (Auditor ) for her help and advice much appreciated . Very happy and will continue to use Safe Contractor in the future .”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're glad that Megan was able to help you quickly and ultimately support you through to successfully achieving accreditation.

Posted 4 years ago

“Very helpful”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“We have been accredited by SafeContractor for a number of years and have had good assistance and advice in completing the questionnaires. We have also found the guidance notes and other support of great assistance - particularly over recent months with the Coronavirus issues. We have been required by one major client to be accredited by another well known body and in contrast we have found their process difficult and frustrating. The only benefit to this client requirement is that it has made us appreciate the SafecContractor service more.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation for so many years. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,704 reviews