SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found Alcumus to be very helpful in assisting us through the accreditation process which is very thorough and comprehensive in its scope.”

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Posted 3 years ago

we're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Great experience they were very patient with me as I took ages to get anything sorted”

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Posted 3 years ago

“Not the easiest process for sole traders who are all roles in the company as one, something seems to change every year with the process. This year our method statements were not adequate but have been adequate for the past 3 years.”

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Posted 3 years ago

“Katie Jones, was very helpful. Thank you. Best wishes David C-Bolt”

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Posted 3 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“The auditor was very helpful and explained the process in full”

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Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Very good, very helpful and very thorough”

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Posted 3 years ago

“Easy and sensible to process. No issues experienced”

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Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“The platform allows you to upload evidence/renewal certificates throughout the year, which saves an immense amount of time when it comes to the SafeContractor renewal audits. The system is easy to navigate; thorough and fast.”

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Posted 3 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 3 years ago

“The process was easy using the portal and the support from the audting team was excellent!!”

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Posted 3 years ago

“The support I recieved from the team was excellent, thak you.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Very helpful, brought us up to speed with great information and service. Thanks for all the help.”

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Posted 3 years ago

“Excellent service and support as always. This is why Safecontractor is our SSiP partner of choice.”

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Posted 3 years ago

Thank you for your kind feedback and congratulations on your accreditation!

Posted 3 years ago

“Worked with SafeContractor for years and always find them helpful and responsive.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 3 years ago

“All staff I speak to on the phone are helpful and efficient. However the process itself is frustrating. It aggravates me each year that you try to make me pay extra for "fast tracking" my renewal. When the questionnaire was made available I submitted it the next day along with all documents, however our accreditation still lapsed for a few days because your auditors took the full "20 working days" before coming back to me to ask me for further documentation. I refuse to pay for fast tracking just because you are being slow and inefficient. You need to meet your own internal deadlines. If the 4 weeks is not sufficient for you to complete the renewal procedure at your end, then perhaps you should make the questionniare available 6 weeks in advance instead.”

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Posted 3 years ago

Hi Enhance Office Cleaning Ltd t/a Enhance Facilities Services, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 10 months ago

“The accreditation process was easy to follow and understand with Alcumus staff available to help as required”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

“Waited over 25 days for the assessment to be checked. Shocking customer service.”

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Posted 3 years ago

Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 3 years ago

“This year was more time consuming due to a change in procedures, but all good.”

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Posted 3 years ago

“Very good service, very thorough with the questions its asks. Any company with the Safe Contractor accreditation shows that they take Health and Safety Seriously.”

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Posted 3 years ago

“The process was easy”

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Posted 3 years ago

“Excellent service provided and all the advice and help we needed to complete the accreditation.”

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Posted 3 years ago

SafeContractor is rated 4.3 based on 2,756 reviews