SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Very quick and precise on what was required”

Helpful Report

Posted 3 years ago

“A good solid platform and process to follow when applying. We have been members for 14 years and have always found the process fair and easy to follow. Some SSiP providers can be complex to navigate with no real benefit to health and safety. I am always able to call SafeContractor and discuss issues with them and the people I deal with are easy to understand, polite, friendly and approachable.”

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Posted 3 years ago

“very satisfactory”

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Posted 3 years ago

“Professional and efficient. Everyone was very helpful, working with us so we could renew our certification quickly. Really helpful thank you.”

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Posted 3 years ago

“Support and help to complete the process was excellent”

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Posted 3 years ago

“Very slow this year, took more than 7 weeks to get the renewal certificate, every single e-mail took 6-7 days to get a response, auditor not available by phone even by her colleagues! I find it outrageous that unless you pay extra for 'fast track' there is NO way to get accredited in time which is shameless exploitation of your position! The new questionnaire is only made available for a short period of time before the old certificate expires, giving contractors no time to complete and not enough time for the assessors to check everything.”

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Posted 3 years ago

“Highly recommended. Professional and helpful from the start to the end. Excellent service and a lot of help for a first timer like myself”

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Posted 3 years ago

“Despite paying for and submitting my application before the expiry date of my existing certificate, I was somewhat taken aback at the notion the necessary checks pertaining to the submission would take 25 days to accomplish. I then received a sales call from Alcumus citing that for £135, the same process could be achieved in 48 hours! Upselling, or what? Twice during the intervening period, I was asked to provide further evidence to support the application. So I sent the same data - which was accepted. Moreover, questions 3 to 6 below refer to a "delivery". Delivery of what? To what does this refer? Last question in this review: Photo or video. What is that all about? Photo or video what?”

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Posted 3 years ago

“This was the first time in my role of completing this assessment on behalf of a client. From start to finish I had plenty of help with Ellie Cecil, who was very patient with me.”

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Posted 3 years ago

“I believe when gathering evidence the portal could be more specific in how to meet the particular requirements. My experience of this years application was fraught with delays, with requests for further information, when on many occasions when this was explained further in an email it was judged as sufficient. However, this cause me additional labour and time.”

Helpful Report

Posted 3 years ago

“My assessor made a point is listening to what I had to easy. The process is straight forward and easy to undertsnad”

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Posted 3 years ago

“All communication done efficiently and the audit was also efficiently undertaken to meet our renewal deadline”

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Posted 3 years ago

“Very Helpful and gave good guidance”

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Posted 3 years ago

“Easy to follow process with the addition of professional help when needed.”

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Posted 3 years ago

“Great service from both Katie and Ailsa who helped make the process as quick and easy as possible. Thank you!”

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Posted 3 years ago

“We have been a member for about 5 years now, and this year the process was even smoother than before. Our documents were reviewed quickly and everyone was very helpful to guide us with samples and detailed emails so we could complete the renewal in a very timely manner.”

Helpful Report

Posted 3 years ago

“Overall the process ran very smoothly and the only questionnaire to complete is well thought through and intuitive. The only minor negative experience was that our questionnaire was reviewed by two separate auditors (unclear if this is standard procedure) which meant that after addressing the queries from the first auditor, the questionnaire was resubmitted only to have several other queries raised on totally different questions/areas by the second auditor. It would be ideal if all queries were raised in the first round such that the process is most efficient.”

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Posted 3 years ago

“There seems to have been a lot of extra issues this time when we went to renew, even though we hadn't made any changes and so the situation was dragged out a lot more than normal.”

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Posted 3 years ago

“It was frustrating as they allow us to submit our renewal 30 days before it expires, then take 30 days to review it so if there are any issues we have no time to amend and re-submit. The only way around this is to pay more money to expedite the review. Unfortunately this in this post covid climate this is not possible. Once it got going it was fine. The people I or my colleagues liaised with were very good and helpful and the system is very good.”

Helpful Report

Posted 3 years ago

“Straightforward process, help available if needed.”

Helpful Report

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,688 reviews