SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy and with assistance from safe contractor quick and simple to complete”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Treated with respect and plenty of help”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“The assessment carried out by the Auditor is fine and professionally applied however the process is poor and frustrating, please consider: 20/12/21 Questionnaire released with follow up invitation to submit issued on 21/12/21 with a link that did not work. 22/12/21 questionnaire duly completed and submitted for assessment. 23/12/21 message received informing that our certificate expires on 11/1/22 but “if you pay an extra £156 we can speed the assessment process up ensuring it's in the front of the queue on 4th January” following Xmas break - really ! 12/1/22 received notification that safe PQQ had been passed however it was not until the 24/1/22 was the first feed back was received concerning safe contractor in which additional information not requested in the original questionnaire of the 20/12/21 was asked for , not clarification but entirely different information, some 32 days for this request ? The additional information was immediately submitted and on 28/1/22 the auditor requested clarification on one piece of evidence, the safety policy. this was immediately provided and on 2/2/22 we were notified that we had passed the assessment. In consideration of the above the 20 working day turnaround offered was clearly not achieved, the release of the questionnaire was late on 20/12/21 relative to the expiry of our certificate on 11/1/22, the first look through carried out in preparation for the auditor to determine what additional information to the questionnaire was required was far too late in the process on 24/1/22 and the offer to expedite the whole process made on the 23/12/21 some 3 days after issue of the questionnaire knowing our certificate expired on the 11/1/22 looks at best opportunistic. when discussing via email with the account manager it's suggested "you can submit questionnaire any time of the year " not sure how that reconciles with the annual release of the questionnaire? Respectfully suggest somebody needs to look closely at the process and to repeat the audit itself is diligent and professional.”

Helpful Report

Posted 3 years ago

Hi Whitland Engineering Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 10 months ago

“After the finds where paid the service was terrible. A Massively contradicting information from different assessor. The deem to satisfy service was awful. Nearly all operatives just kept asking for more money to put you through in 2 days even though dis was declined on multiple occasions. If one of our clients didn't specify this SSIP we would be reluctant to do it again.”

Helpful Report

Posted 3 years ago

Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 3 years ago

“It is a relatively simple and straight forward system to use”

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Posted 3 years ago

“Great customer feedback and interface, fast response and understanding representatives.”

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Posted 3 years ago

“no issues with the system but there appears to be a lot of confusion in the office and a lack of communication”

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Posted 3 years ago

“Extremely efficient with high levels of service”

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Posted 3 years ago

“Excellent Service, Staff friendly and help during the process”

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Posted 3 years ago

“Dear Safecontractor Team Having used different services before we found your services to be the best and most helpful throughout Many Thanks Ricci Locke MD BMA Varsity (Oxford)”

Helpful Report

Posted 3 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 3 years ago

“Excellent again and quick to respond”

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Posted 3 years ago

“all Safecontractoir staff are very helpful and are very accomodating with assistance”

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Posted 3 years ago

“Me he sentido acompañada en todas las fases de la acreditación. Atención excelente.”

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Posted 3 years ago

“Found the process to be user friendly, the staff are helpful and polite making the whole experience a pleasure.”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Been with Safecontractor for quite a few years now. Will continue using them as I feel comfortable knowing that the gaining of our accreditation will not be the exhausting time that it could be. The gaining of accreditation although very thorough is achieved with the minimum amount of stress.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for staying with us! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“I found the process tedious, when you provide information for initial review and the reviewer comes back to ask for the information you've already provided, and states that it's unacceptable as the company name is not in full, yet it was submitted via the portal under the clients membership number and name. This to me demonstrates box ticking and lack of ability to read and understand what has been provided. Secondly comprehensive RAMS were provided for a task, to be told they were inadequate and not detailed enough, an 8 step process for the plugging in of a telephone line is more than enough. Then we move onto the auditor who proceeds to ask for different information about something which has already been provided and discussed with the initial reviewer. From the outside, it appears that the initial reviewers do not talk or communicate or summarise any conversations with the applicant, to the auditor. Both persons were very pleasant and I'm pleased we received the accreditation, but really, the process could be much slicker”

Helpful Report

Posted 3 years ago

“Very easy, help was on hand when needed”

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Posted 3 years ago

“found it difficult to contact an advisor to discuss questions raised during the accreditation. We do not agree with having to pay for SafePPQ when we did not request it and do not want it. Just seems like a money making scheme.”

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Posted 3 years ago

“Very thorough and professionally managed through the whole process”

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Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,756 reviews