Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Generally better than it used to be. Still requires considerable duplication of previously supplied information, (which remains unchanged year on year). I DO NOT approve of the tiered system of "The more you pay the quicker we will audit you". It is aimed at prejudicing small business. Large multi-million pound business should not be given preferential treatment because the have more money.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve re-submission of documentation each time accreditation is awarded. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Always very helpful with great support”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Seems to have got a lot slower to be assessed if you are capable of doing it all yourself. However, I see you can pay to have your submission assessed quicker. You can pay for someone to help with it too. Amazing what money can buy.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I feel that the renewal of accreditation is too long winded, in my case nothing has changed since last year you require all documentation re sent, as I am not too computer literate it takes time out of my days that I can ill afford”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve re-submission of documentation each time accreditation is awarded. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Staff supportive and helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The help and assistance was outstanding.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Helpful, informative and timely”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“We applied for the safeContractor with Alcumus and our experience has been great. We are a new company and they have been very understanding and helpful. if we had questions that didn't make sense to us they answered the phone straightaway and sent us the relevant information. Very happy and satisfied.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that as a new company we were able to support you throughout the registration and accreditation process. Thank you for joining the SafeContractor family and congratulations on your accreditation!

Posted 5 years ago

“Process is very good.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback - we're pleased that you found the process straight-forward.

Posted 5 years ago

“A very easy and straight forward process, with enough help and guidance from the team.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I found the renewal process easy and quick to use.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the renewal process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“The new website is clear and responsive”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the website easy to use. Congratulations on your accreditation!

Posted 5 years ago

“Very disappointing, despite clearly demonstrating our ability to act as a Principal Contractor we could not achieve accreditation in this discipline due to the rules set by yourselves, which are absurd. The first lady, Alisa, we dealt with had a degree but absolutely no idea or experience of the contracting world within the Construction industry. There was a clear assumption that every company was the size of Taylor Woodrow and had a fully staffed H&S dept., and that when you act as a PC you must have carried out a CPH&SP in the last 12 months, and to be dismissed in this discipline just because we hadn't secured any work of this nature is unfair and unreasonable. The second lady, Rebecca, despite having an IOSH qualification, was only able to spout legislation, clearly she was good at passing exams but did not appear to understand the industry and no consideration or empathy whatsoever was given to the size of the company. In fact both ladies seemed keener NOT to get our business accredited for certain disciplines than they were to see us achieve accreditation so in the end we gave up, clearly they have a check list that they either will not or cannot deviate from. Safe Contractor is rapidly becoming an anachronism with businesses only going through the tortuous process because some customers make accreditation a requirement. As it was we found that we were in fact accredited elsewhere as a PC so none of it was necessary. We have to get an outside consultant in to do this work and we have to pay you over £500 and we can see no pecuniary advantage to our company and therefore we will be taking a very close look at whether we bother next year. SMEs in the Construction industry outnumber the big boys by 9 to 1 so it may serve you well to remember that we are paying you for this service i.e. we are customers as well not whipping boys for your over educated staff.”

Helpful Report

Posted 5 years ago

Thank you for your feedback following the Safecontractor assessment process. Our audit team leader has confirmed that for us to be able to assess a company for the work activity Principal Contractor, then we need to see that you comply with the standards expected of a Principal contractor within the last 12 months. Having read the notes on our system from the auditor, it appears that initially a construction phase plan wasn’t provided, then following a request for a phase plan, a copy was provided with references to the CDM Regulations 2007 i.e the role of a CDM Co-ordinator. I can see from the notes that Rebecca requested a copy of a phase plan that referenced current legislation (CDM 2015 Regulations), but a copy wasn’t provided, and therefore this is why we were unable to accredit you for this work activity. We need to be able to demonstrate to our clients that if we are assessing a company for the work activity Principal Contractor, that your documentation complies with the CDM Regulations 2015 and our own requirements. Thank you for your understanding and if you would like to discuss this further or receive any further support with complying to the CDM 2015 Regulations then please do not hesitate to contact us directly.

Posted 5 years ago

“on line system is ok to use staff very helpful when i failed on a few issues”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the online system straight-forward and that our team were able to support you when required. Congratulations on your accreditation!

Posted 5 years ago

“Not really relevant to a small Consultancy, with a slow and laborious process. Too much selling of 'Services' to make the process quicker instead of focusing on correctly accrediting worthy applicants. Our client could not get their project started due to reams of red tape - this is not a helpful system to Consultancies like ours that take Health & Safety seriously, but don't waste time & money producing documents for the sakes of it. Our client was as frustrated as we were with the system.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our sincere apologies that you found the process laborious, Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. In order to award an accreditation, our audit team do require that all contractors meet this criteria, although we appreciate your feedback that it was frustrating being asked to provide documentation that you do not keep a log of. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Money making scheme”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Thousands of organisations in the UK choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain and their business. Our team of expert auditors and contractor management system ensure that all contractors they work with have the relevant documentation in place to comply with health and safety legislation, and ultimately, keep your workers safe. We're sorry to learn that you don't see the value in your membership or accreditation, but if you would like any additional support in growing your business or have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Easy enough some of the system could be simplified as in if your a newley formed company its hard to get the relevant documents required”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation! If you need any guidance on what documents are required our team of auditors will be happy to provide you with any support needed. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“As always all staff are very professional and make the whole process less painful. This time has taken longer than usual which ended up with clients chasing us so not so happy about the time it took this year.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very helpful”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your accreditation, we're pleased that our team were able to help you!

Posted 5 years ago

“Smooth and supportive”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews