Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The whole process was very clear and concise. We dealt with Karen Davies Technical Support Officer who was very helpful and knowledgeable and assisted us with our queries in a very efficient and prompt manner.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that Karen was able to use her knowledge to assist you through to successfully achieving accreditation.

Posted 5 years ago

“Straightforward, uncomplicated speedy process.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Thank you for the professional and efficient service that we received.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process efficient. Congratulations on your accreditation!

Posted 5 years ago

“Looked at reviews on social media before joining some said it was a bit of a headache, I found it to be the opposite, very professional and clear all the way though.”

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Posted 5 years ago

Thank you for leaving us your feedback! We're pleased that our service exceeded your expectations and that our audit team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The turn around time to audit the questionnaire was quite considerable and went over the 20 days that were allocated to carry out the audit.”

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Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Fast, efficient, effective”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process fast and effective. Congratulations on your accreditation!

Posted 5 years ago

“The added cost for a quick turnaround in the assessment process is disappointing. It is perceived as a wheeze by many as a money making exercise and little else. The basic cost of getting accredited is high enough without all these cheesy packages”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We were assisted through the application process wonderfully. An extremely helpful team. Thank you”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Too slow Too slow”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We respect the SC annual accreditation exercise because it keeps us 'on our toes' like an audit. There is generally a high level of support by SC staff during the exercise of submitting evidence. The only downside is the long delay between submission and accreditation, or requests for more info, as the case may be. The motive for this delay may be to encourage clients to pay more for a quick return, which approach we find unacceptable.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Being a very small business I found the prospect of accreditation with Safe Contractor a daunting process. However the team at Safe Contractor guided me through the whole process and I received help from start to finish,they even provided templates for all of my RAMS and Health”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback - we're pleased that you found the process straight-forward and that the help provided by our audit team was valuable to your business, hopefully you won't think of us as daunting for your audit next year!

Posted 5 years ago

“Pretty smooth, lots of positive help.”

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Posted 5 years ago

Thank you for your feedback! Pleased that you found the process smooth and that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Was thorough and when I called for assistance the people I spoke to were friendly and knowledgeable.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“We found the process very easy to follow and there was excellent support if need to guide you throw the process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our team were able to guide you through the process successfully. Congratulations on your accreditation!

Posted 5 years ago

“Very efficient and helpful service from the Safe-Contractor team.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process efficient. Congratulations on your accreditation!

Posted 5 years ago

“Submitted within plenty of time but didn't get audited before the expiry date.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our apologies for any inconvenience the wait has caused you on this occasion. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“SafeContractor provided guidance and helpful support throughout the accreditation process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to provide appropriate guidance and support you through the process to successfully achieving accreditation.

Posted 5 years ago

“Submitted the application for the certificate renewal 20 days before the due date. And I have to chase to get feedback about my application. The time proposed by SafeContractor has not been respected and we had to work with an expiry certificate for a while.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I'm personally not a fan of the industry pressure to maintain multiple SSiP's and welcome the day when there is just one industry acceptable standard. The cost involved in doing business is escalating continually, and the SSiP/PAS91 process is just one of the areas that seems like a money making racket, and a very time consuming exercise. Furthermore, when Safe Contractor announced their purchase of EXOR, literally 2 weeks after our company had paid our annual subscription, we were refused any kind or compensation or refund. The only response I got after questioning this was, "well it will be cheaper for you next year" Then, after completing our annual questionnaire update, we were called with an "up-sell offer" to pay even more to get our information reviewed quicker that the estimated 20 days! So, my experience with SafeContractor in particular is not a positive one”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on achieving your accreditation. We appreciate your frustration about the cost and burden of holding multiple SSIP accreditations, which is why you can get a 20% SafeContractor membership discount if you already hold a SSIP accreditation. Alternatively, you can use your full SafeContractor accreditation to passport to other SSIP accreditation bodies with up to a 77% discount: https://ssip.org.uk/wp-content/uploads/2019/08/Deem-to-Satisfy-Chart-15.08.19.pdf Please also be advised that we have always operated Exor, which is aligned to PAS91, and dissolved Exor and replaced it with SafePQQ in April last year. Following this, you are instead sent SafeContractor accreditation and SafePQQ verification audits and certificates, replacing the the Exor versions you previously held, and this incurs less in membership fees than maintaining your Exor and SafeContractor accreditations separately. Regarding the SafeContractor and SafePQQ audits, our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries regarding any of the above then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The helpdesk was extremely helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews