Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The system is great, but the assessment of the documentation took a little longer than expected.”

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“helpful staff”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“A really easy process and very helpful.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team helpful. Congratulations on your accreditation!

Posted 5 years ago

“The process of submitting evidence towards gaining or renewing the accreditation is straightforward. However, during my recertification, I first submitted the required evidence and after a couple of days, I received an email with a list of questions and request for further evidence to be provided. Again, this was fine. I then proceeded to answer the questions and provided the requested info. I then received another email asking for more evidence and to answer more questions. I basically submitted more evidence around 7 times - the issue with this is that I was being asked for different evidence that was not asked for the previous time etc. This process took a fair amount of time in between receiving the email and then re-submitting after gathering the requested evidence. This resulted in our renewal not being granted until around 10 days after our current one had expired. I would like a response to this review/complaint please.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback and congratulations on your accreditation. I have passed your feedback onto our technical team managers who have investigated your case. Your renewal questionnaire was released on the 29th December, and your submission was received on the 13th January. Our Technical Support Officer, Ailsa, began conducting pre-audit on the 15th January, where she needed to confirm company details, work activities etc. Before she could pass your submission on to audit, Ailsa required additional documentation regarding staff training and qualification documentation. This was received 7th February which then meant that your submission was passed through to the audit queue, where auditor Vivian Lott picked up the assessment on the 11th February. Viv required one last item of information and then awarded your accreditation on the 12th February. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I had a technical issue with downloading the questionnaire which proved to be a problem with using a particular popular browser. However once that was resolved downloading and completing the questionnaire was quite straightforward. I had paid an additional fee for a priority assessment but this was, I thought, delayed by requests for information that was actually presented in other documents, but in a different format, so I felt that these requests were a little spurious. Once I had re-presented the information that I had already given in a further format our questionnaire was then passed for assessment and we passed without further query. I am not sure why we were asked for additional information when I had explained that it had already been provided, and where, but overall the process was pretty straightforward, and it is reassuring to both us as a contractor, and also our current and potential Clients that our commitment to health & safety has been independently assessed and verified.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our apologies for any technical difficulties you experienced accessing your questionnaire, we will flag this with our technology team and ensure any issues are resolved. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Really easy to navigate system and the team are helpful too. They want you to achieve it and do well its a positive experience rather than the usual H&S rig-moral that a lot of places put contractors through.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the system wasy to use and the process straight-forward. Glad that our team were able to help you and that achieving accreditation was a positive experience for you, congratulations on your accreditation!

Posted 5 years ago

“Found it difficult to discuss issues with getting approval when evidence not accepted by yourselves”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve re-submission of documentation each time accreditation is awarded, and ensuring that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“SafeContractor helped us obtain the certificate so quickly after we discovered that it our own was out of date.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that we were able to help you quickly obtain your certificate. Congratulations on your accreditation!

Posted 5 years ago

“Poor Experience. Asked to pay more to get certified quicker, which we never accept as I do not believe you should be paid to do your job quicker. Advised very latest date we would receive certification - in my experience it is always the last day probably to get you to pay for a better service next time. Doesn't work we are gong to switch our SSIP accreditation to elsewhere. This time around certification was a day after the final date given. No offer to pay me back for the inconvenience though”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“very good on the safe contractor side, however on the Safe PQQ side of it I had to chase even though I had paid for the express service. once chased this was quickly resolved!!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Good feedback but not could do with better telephone support.”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“The process was easy and straightforward, we were given clear guidance to any shortfalls in our documentation enabling us to address”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Paid for premium assistance - great service and support”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Thoroughly professional and supportive throughout the accreditation process. Challenging in places”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Feed back is always good , just on some of the requests it is difficult to complete as an example customer sites being audited”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. However if you need any assistance or guidance with any part of our process in the future then please contact our team directly and they will be happy to assist you.

Posted 5 years ago

“the process was easy to follow and any problems where solved with simple phone call to very helpful staff,”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that you found the process easy to follow and that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the service you received to be excellent. Congratulations on your accreditation!

Posted 5 years ago

“Over bureaucratic - they react to each submission as if it were the first time you had applied, and ask for the same confirmations year after year, instead of looking at your previous year's submission and asking if anything has changed. If you don't want to pay a premium, they will queue your application for a month before they start to ask the stupid questions and then delay it by a further week or two. I'll look at switching next year.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve re-submission of documentation each time accreditation is awarded. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Didn't respond in the time I was told. Have to chase up by phone to receive audit and accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Acceditation is only inputting on file information, as long as your training and safety records are up to date its reasonably simple. Be prepared for the inevitable questions before the final update. Requirements are not really trade specific, but you need to keep your operatives training and safety awareness up to date.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback - we're pleased that you found the process straight-forward.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews