SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process quick and to your satisfaction. Congratulations on your accreditation!

Posted 5 years ago

“The audit process was a little slow. Our certificate had expired at least a week before we had our new accreditation checked even though we submitted as soon as we could.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, however this can fluctuate when we have a high volume of audits to complete. Please accept our apologies for any inconvenience caused by the delay this year. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Alternatively, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The vetting process now takes far too long. I was told there was a 20 day wait for administration but after 23 days I had to chase my representative even though I had submitted my questionnaire in perfectly good time. They blamed the Christmas break even though it was February? My accreditation ran out one week before I received my new accreditation which ironically is to provide services to a client who uses your services for their company too. And they were also not happy with your delay in processing seeing as we pay for our membership. Needs work and less tea breaks in my honest opinion.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, however this can fluctuate when we have a large number of audits to complete. Please accept our apologies for any inconvenience caused by the delay this year. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Alternatively, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We find the whole accreditation process very demanding to put it plainly. We as a company have chosen to become members of SafeContractor - this is our choice - but when it comes to the Accreditation process it seems to be as if we are scrutinised to the nth degree with no help or compromise from SafeContractor! I appreciate that you have a job to do but to complete the process of Accreditation should not take over 3 weeks to complete nor take away priority from on site Health & Safety control. The whole process is stressful to say the least & unfortunately you are made to feel as if you are being tested as a beginner each year by the Accreditors whose responses are terse & not easy to understand & we are paying for this privilege!! Apologies for these negative comments but this is how we find the Accreditation process as a whole - it is not a joy!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, however this can fluctuate when we have a large number of audits to complete. Please accept our apologies for any inconvenience caused by the delay this year. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Alternatively, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors, then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The staff are really good and helpful, guiding me through the accreditation process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Easy process to work through and helpful once submitted.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very professional and helpful which makes your life that much easier to carry out your job.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Very easy to complete and upload documents”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“The process have been relativity straight forward, with friendly assistance given when needed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Always very helpful when you call, and good at keeping you up-dated on progress”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found our team helpful in updating you on the process. Congratulations on your accreditation!

Posted 5 years ago

“amazing service, very informative and helpfull”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Slower than expected, but all personnel were friendly and helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Where do I start It took me years to build up confidence in Safe Contractor and there was always consistency and help at hand. I built up a really strong relationship with Bradley Evans and I recommended 22 companies to Safe Contractor. The service now is a shambles. Only you lot know why that is but you did not like my criticism so chose instead to use Bully Boy tactics. I will be strongly recommending to ALL my clients that Safe Contractor is a shambles and should be avoided like the plague”

Helpful Report

Posted 5 years ago

We’re sorry to hear that you’ve experienced difficulties during this year’s audit process. We can assure you that our internal audit team are here to help and we do our utmost in helping companies achieve accredited status. We value your loyalty to Safecontractor as a customer and if you would like to discuss the audit process with a member of the technical team, then please leave your details on this form (https://www.safecontractor.com/feedback) and one of our technical team leaders will contact you directly to discuss.

Posted 5 years ago

“Experience with SafeContractor is good.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you enjoyed the process. Congratulations on your accreditation!

Posted 5 years ago

“Thanks for all your help guiding me through the uncertainties To obtaining accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Portal has step by step instructions to use. Always someone there at the other end of a phone to help keep our accreditation active.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the portal straight-forward to use and that our team were able to support you. Congratulations on your accreditation!

Posted 5 years ago

“Very quick very professional very happy to help”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Very professional and helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process was straight forward with help when needed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our team were able to help you. Congratulations on your accreditation!

Posted 5 years ago

“I find the process very tedious and not very streamlined. load of back and forth. but got there in the end”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,756 reviews