Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Very good brilliant support all the way from the initial start all the way to the accreditation. Help always at hand, nothing is to much trouble”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“After numerous years of submitting our application with the same company name, the assessor decided this year that Contracting was required also, this was extremely very nick picky and unnecessary and caused no end of additional time and money, even Chas then deem to satisfy questioned our name change. I do think that this was very unreasonable as we have been known as SJS Irrigation for many many years !”

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Posted 4 years ago

Thank you for feeding back on your experience with SafeContractor. We are disappointed to learn that you have not been satisfied with the process. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“The Assessors provided a speedy and professional service.”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Although the process was relatively straight forward and documents easy to upload into the portal, we felt the more information we gave to Safe Contractor, the more information they required to ascertain and prove our procedures and skilled tradesmen which was difficult at times due to live databases and felt the cost of this did not outweigh the value of costs we carried out on behalf of our Clients.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. Please feel free to provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“The enrollment process would be better if there was a database with templates for the required information required.”

Helpful Report

Posted 4 years ago

Thank you for feeding back on your experience with SafeContractor. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“Easy to manage process of accreditation - not too clear as to what you've done & what needs doing - especially when you try & do it in stages!”

Helpful Report

Posted 4 years ago

Thank you for your feedback and the review and congratulations on your accreditation! Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“Always very helpful and make the process smooth.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“The questionnaire seemed to take an interminable time to be audited. It was submitted on the first available date and the audit commenced one week [7 days] before the certificates expiry. But, once the process started it didn't take too long to complete. One aspect that frankly annoyed me was that things like our H&S Policy, the content of which has never previously never been questioned, was found deficient in several areas. These were all covered by subordinate policies or procedures, so are covered within the management system.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“great help”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“absolutely amazing! I dealt with Vivian Lott and Jodie Thomas who kept me informed and both very approachable and responsive on emails. A BIG special thank you to Samantha A.Travis honestly she almost made me feel like part of a team! so so helpful, thank you Sam for guiding me ever so carefully so I understood each part, you made the whole process so easy for me!”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Congratulations

Posted 4 years ago

“The whole renewal process appears to have become a money making exercise due to the fact that the renewal process time frame is insufficient to readily complete the task within the time taken to turn around renewals unless one pays for an express service. To open the renewal portal 1 month before the renewal date and then have a 20 working day (effectively 1 month!) turnaround period is totally unacceptable. Either shorten the turnaround of extend the renewal window.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - We are disappointed to learn that you have not been satisfied with the process and timeline. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“Very comprehensive system for large & small business. With excellent help & guidance with real genuine people.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Really impressed with the customer support service - both the online chat, the email comms and the time spect with me on the phone. No complaints whatsoever - very grateful for all the help. The most frustrating part was the inability to be able to remove legacy docs from the portal - these had to communicated by chat/email and then removed on my behalf. Once submitted, the support and guidance received from the Team and the Auditor was fantastic. It was made very clear what information was still required or indeed and most informatively, why it was still required.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation and that our team were able to support you through to successfully achieving accreditation. Congratulations!

Posted 4 years ago

“The Safe portal is fairly simple to complete which is a bonus.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 4 years ago

“Good service and generally happy except for long wait from submission to review/accreditation. I feel being asked to pay to speed this up is unfair when I have already paid for membership.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. Regarding the option to upgrade to another package the cost of this is a reflection of the extra support received which in turn will speed up certain parts of the process. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“I found the support from our auditor Cory Arundel to be really useful in ensuring that we submitted the appropriate evidence. Thanks”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very helpful and easy to get hold of on the telephone”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 4 years ago

“Difficult process throughout. Lot's of perfectly acceptable documents were not accepted and an lot of irrelevant information required. Expensive so have to go through the amount if rigmarole.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. We are disappointed to learn that you have not been satisfied with the process. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“Great easy process with professional assessors.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very helpfully throughout the process”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews