SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,704 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor 5 star review on 24th June 2025

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Anonymous

Anonymous // 01/01/2019

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“ddddddddddddddddddddddd”

Helpful Report

Posted 1 year ago

“Very slow to get accreditation after submitting the questionnaire, i.e. we get the new cert after expiry of the old one and when customers ask us for the new cert for their files we have to tell them that we are waiting on it, which is not very professional”

Helpful Report

Posted 1 year ago

Hi Owl Pest Control Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 6 months ago

“very informative process with helpful guides on how what informamtion is required to complete the process”

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Posted 1 year ago

“Updating the portal is simple to use and the accreditation was approved very quickly, with firndly staff making contact to advise. Thank you.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Well That was easy”

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Posted 1 year ago

“Poor as it took over 2 months to get accrediated after submitting the documents”

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Posted 1 year ago

“Straight forward and easy”

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Posted 1 year ago

“Poor all round, takes months to get through an audit, documents acceptable last year are now not acceptable, the responses are slow, takes weeks to come back, it isnt something I would recoment. The fact that we previously went through an ISO 45001 audit with no problem makes me wonder what the real cause of the delays is for.”

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Posted 1 year ago

“Straight forward process with a good team of advisers.”

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Posted 1 year ago

“Aggressive high pressure sales and renewal tactics made this a very unpleasant experience, core service is fine, customer management, onboarding and relationship management is terrible”

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Posted 1 year ago

“Great process, helped highlight areas that our procedures didn’t quite cover. Ultimately, allowed us to demonstrate our compliance to Health and Safety within our industry, through their audit process. Highly recommend.”

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Posted 1 year ago

“Following down this path for HLB Engineering Ltd was the right step,opening bew doors too progress my company”

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Posted 1 year ago

“Very helpful staff and an easy process.”

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Posted 1 year ago

“If I could give you zero stars I would. I've never come across a company with such bad customer service. Only interested in getting membership payment off you, then the service they deliver is appalling. Glad I cancelled my membership.”

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Posted 1 year ago

“Very attentive and helpful.”

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Posted 1 year ago

“I am very disappointed at the service provided by safe contractor. We had our renewal recently and I agreed on receipt of renewal a payment date which was agreed and confirmed. Prior to this date I received a rather what I felt threatening email stating if I didn’t pay the renewal our membership would be terminated. This is the left not knowing what the right has agreed and I found this very unprofessional. I hope that this feed back is received as a training issue to some staff who write these sort of communications to long standing customers.”

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Posted 1 year ago

“The support from Safecontractor was good and the process understandable.”

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Posted 1 year ago

“We have the same problem every year. We are a small specialised metering company where we provide on site support for univeristies and contractors on new builds and refurbishment. However, we do not carry out installation work on these jobs but require Safecontractor status by the univeristies. Your system is very inflexible so we end up with the same problem having to explain what we do and why we are not a constrution company / construction contractor although we have to visit these site.”

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Posted 1 year ago

“Painful as we get queried on the same points every year even though nothing has changed on those points in 10 years. Extremely expensive for the lack of benefit in return.”

Helpful Report

Posted 1 year ago

SafeContractor is rated 4.3 based on 2,704 reviews