SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,704 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor 5 star review on 24th June 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, assisted me when required.”

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Posted 1 year ago

“The website is very slow. Staff weren't particualry helpful The questions below aren;t relvant!”

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Posted 1 year ago

“It's quite time consuming to be honest, but then I suppose it should be, after all it's not worth having if it's easy. I'm disappointed not to have received an up to date logo for our website, nor one for Sustainability Accrediation Silver Award, as that would be good to put on our company paperwork and website, but I understand that it's going to be a necessary part of the SafeContractor accreditation in future so no additional logo is deemed to be required but I still think it's a missed opportunity for positive marketing.”

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Posted 1 year ago

“when you receive help, they are usually helpful, but you only receive help if you wait 20 days or 5 days etc or PAY for a speeded up service”

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Posted 1 year ago

“Auditor/ Advisor was very supportive & helpful.”

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Posted 1 year ago

“I found this year that Safecontractor was slow to respond to any emails and took a very long time to process my renewal. Last year I got a safecontractor card, nothing this year. Also last year I got a proper certificate, this year nothing. Not great for the cost.”

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Posted 1 year ago

“Always very slow to actually accredited the qualification to the point our ceritification expires before we are recertified. My emails were also ignored and I ended up having to seek a contact out via linkedin to resolve.”

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Posted 1 year ago

Hi MEMS Power Generation Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 6 months ago

“We submitted our application at the end of February and heard nothing till the final day that Alcumus must respond ( this has happened before they try and leave it to encourage you to use the enhanced service and pay more. We left it knowing they would contact us ) None of our suppliers noticed that it hadnt renewed which makes us question why we even need it. Once we were given an assessor it took 11 days not the promised 5. This is a money making machine . Dont use them unless you absolutely have to”

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Posted 1 year ago

Hi AM Packaging Ltd t/a AMP-Rose, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 6 months ago

“Take way too long if there are any queries, and then when they do ask for more answers once you have sent them off they come back with some different ones! Taken nearly 3 months this year!!”

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Posted 1 year ago

Hi GW Finch Builders Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 6 months ago

“Very long drawn out process speaking to far too many people.”

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Posted 1 year ago

“Too slow You are the only SSIP provider I know that has a 45-day turnaround, especially as you are only issuing your certificates on the back of someone elses, and they have done the all the hard work auditing for you. And you are the only one that charges an upgrade fee to have the audit completed faster.”

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Posted 1 year ago

Hi Liebherr - Great Britain Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 6 months ago

“Efficient process and people were friendly and easy to deal with.”

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Posted 1 year ago

“Well done”

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Posted 1 year ago

“Everything looks amazing :)”

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Posted 1 year ago

“Unfortunately we have to deal with them.”

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Posted 1 year ago

“You did not deliver the service in the time scales you advertise & when asked why it was because of low staffing numbers & a high amount of businesses had submitted their assessments at the same time.”

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Posted 1 year ago

“Great service and assistance from the Alcumus Safe Contractor Scheme team.”

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Posted 1 year ago

“It’s not aimed at very small family companies that do not work in construction and work from home address and do not employ anyone”

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Posted 1 year ago

“It's protracted unless you pay a premium to have it dealt with swiftly. I had submitted documents that were within date, but when someone looked at the file these had expired so was requested to re-submit new ones.”

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Posted 1 year ago

Hi Woodcote Painting Contractors Ltd T/A Woodcote Contractors, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 6 months ago

“The assessment side of things was made very easy with direct communication with the assessor which reduced the to-ing and fro-ing and a successful submission made. Delays with invoicing and slight delay in receving the certificates has prevented the 5-stars.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,704 reviews