SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor 5 star review on 3rd December 2024

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Redline Safety Ltd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and assistance from the Alcumus Safe Contractor Scheme team.”

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Posted 1 year ago

“It’s not aimed at very small family companies that do not work in construction and work from home address and do not employ anyone”

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Posted 1 year ago

“It's protracted unless you pay a premium to have it dealt with swiftly. I had submitted documents that were within date, but when someone looked at the file these had expired so was requested to re-submit new ones.”

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Posted 1 year ago

Hi Woodcote Painting Contractors Ltd T/A Woodcote Contractors, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“The assessment side of things was made very easy with direct communication with the assessor which reduced the to-ing and fro-ing and a successful submission made. Delays with invoicing and slight delay in receving the certificates has prevented the 5-stars.”

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Posted 1 year ago

“ddddddddddddddddddddddd”

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Posted 1 year ago

“Very slow to get accreditation after submitting the questionnaire, i.e. we get the new cert after expiry of the old one and when customers ask us for the new cert for their files we have to tell them that we are waiting on it, which is not very professional”

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Posted 1 year ago

Hi Owl Pest Control Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“very informative process with helpful guides on how what informamtion is required to complete the process”

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Posted 1 year ago

“Updating the portal is simple to use and the accreditation was approved very quickly, with firndly staff making contact to advise. Thank you.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Well That was easy”

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Posted 1 year ago

“Poor as it took over 2 months to get accrediated after submitting the documents”

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Posted 1 year ago

“Straight forward and easy”

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Posted 1 year ago

“Poor all round, takes months to get through an audit, documents acceptable last year are now not acceptable, the responses are slow, takes weeks to come back, it isnt something I would recoment. The fact that we previously went through an ISO 45001 audit with no problem makes me wonder what the real cause of the delays is for.”

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Posted 1 year ago

“Straight forward process with a good team of advisers.”

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Posted 1 year ago

“Aggressive high pressure sales and renewal tactics made this a very unpleasant experience, core service is fine, customer management, onboarding and relationship management is terrible”

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Posted 1 year ago

“Great process, helped highlight areas that our procedures didn’t quite cover. Ultimately, allowed us to demonstrate our compliance to Health and Safety within our industry, through their audit process. Highly recommend.”

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Posted 1 year ago

“Following down this path for HLB Engineering Ltd was the right step,opening bew doors too progress my company”

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Posted 1 year ago

“Very helpful staff and an easy process.”

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Posted 1 year ago

“If I could give you zero stars I would. I've never come across a company with such bad customer service. Only interested in getting membership payment off you, then the service they deliver is appalling. Glad I cancelled my membership.”

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Posted 1 year ago

“Very attentive and helpful.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,688 reviews