Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Smooth but as a small contractor that only needs this accreditation for one small client we do find it too much”

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you, to make sure the plan you’re on best fits your business needs.

Posted 4 years ago

“After many years of satisfactory application this year has proved very difficult. The Safecontractor auditor appeared to wish to impose arrangements on the company that were not appropriate to our business and would have added unnecessary drain on our resources. We had to involve our health and safety advisor to push back on this pressure (we pride ourselves on being able to make the application ourselves). Even when he became involved and confirmed our arrangements were satisfactory it took over a week for Safecontractor to respond to emails and then protracted discussions until our point was accepted - overall very difficult process and left us with a feeling that the audit has not fairly reflected the nature of our business and thoroughness of our arrangements - never had issues with this topic on previous audit Even this feedback sheet is problematical - given options for how we communicated we used email and phone but can only select one or the other - hopeless”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any documentation requirements very clear, however if at any point you have any queries about how these apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“From the beginning of our renewal procedure to the actual accreditation was trouble free. We were notified at every stage of what was happening and if further information was required then this was requested timeously. We are happy to continue dealing with Safe Contractor for our SSIP accreditation”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Easy website to navigate and populate”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the website easy to navigate and populate. Congratulations on your accreditation!

Posted 4 years ago

“Been with Safecontractor for over 10 years always found all staff to be very helpful and understanding.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that you've been with SafeContractor for an amazing 10+ years.

Posted 4 years ago

“Very helpful and respectful.”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found our team to be so helpful and respectful. Congratulations on your accreditation!

Posted 4 years ago

“Very poor tbh took a long while to get sorted and my out sourced health and safety advisors found tho whole thing a nightmare”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible We’re sorry to learn that your H&S team found the process difficult. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“great and great help”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“The process was easy Safecontractor have a good understanding of how small medium size businesses like ourselves operate and are very helpful with guiding us through the process of renewal. I would recommend Safecontractor”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team understanding of your business requirements. Congratulations on your accreditation!

Posted 4 years ago

“Very helpful staff helping with the submission”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Excellent process, auditor was friendly and very helpful with the process requirements throughout”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience with our team whilst gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“The process seems a bit hap hazard. There is not mention of not having to complete certain elements of the process if you have another SSIP accreditation such as CHAS. Upon asking, we were advised to not upload certain documents, as these were covered by the other accreditation. The assessor then requested these after all. It would maybe be an idea to decide upon a company policy on this. We were also asked by the assessor to provide evidence that we do not recall being asked for in the assessment process.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. If you have an active accreditation elsewhere, then you need to let our team know about this when you renew your membership so that they can ensure your membership places you on the appropriate audit level. This means that you can complete a shorter audit if using another accreditation as Deem To Satisfy, or alternatively you could gain a full SafeContractor accreditation to FastTrack to other SSIP schemes with up to a 77% discount. Please see the SSIP deem to satisfy chart for more information: https://ssip.org.uk/wp-content/uploads/2020/10/Deem-to-Satisfy-Chart-07.10.2020.pdf

Posted 4 years ago

“Goes above and beyond great service.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very helpful staff”

Helpful Report

Posted 4 years ago

We're so pleased that you found our team to be so helpful. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Straight forward process”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“good service”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“I rang with a query and it was settled within 5 minutes, very professional”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to quickly assist you throughout the accreditation process.

Posted 4 years ago

“The service was very helpful, efficient and extremely quick. This is why we use Alcumus safecontractor every year.”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process efficient and quick and that our team were able to provide you with helpful guidance. Congratulations on your accreditation!

Posted 4 years ago

“excellent, very patient dedspite my slow fresponses”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Great communication with all staff.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that the communication with our team lead to you successfully achieving accreditation.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews