Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Great accreditor, simple to use and assisted all the way.”

Posted 4 years ago

Thank you for your feedback - we're pleased that you found your accreditor helpful and the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“If I could give Zero stars I would have, I am completely frustrated and angry about the whole safe contractor process. Firstly, they always get our Company Name wrong (On every single occasion) so our certificate is always wrong, then this year we have had to submit our documentation at least 3 times, via the portal and then twice to Safe Contractor auditors, 1 of which was the most unhelpful individual I have ever come across. I had to submit several documents as evidence only for them to question my integrity by claiming they were not associated from the company I was working for, despite them coming from my works email...absolutely disgusting behaviour, there are several more instances of poor customer service and attitude that I could mention.”

Helpful Report

Posted 4 years ago

Thanks for feeding back on your experience. We are sorry that you found the process so frustrating this year. This has been fed back to our Technical Team Manager who is investigating the service issues you have raised. Please kindly get in contact with your auditor directly and we will be happy to update our system with your company name as per your requirements. Once again, please accept our sincere apologies and assurances that our technical team endeavour to provide a supportive service throughout your audit.

Posted 4 years ago

“Very easy to work with. Well done!”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 4 years ago

“Excellent service, with high service levels, great communication!”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“I found all the staff very helpful and accommodating. The process was easy to understand and the requirements were easily identified. The qualification is very relevant to our business and I am very happy to receive the accreditation.”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“Good service very pleased”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 4 years ago

“Very helpful in answering questions, making the process a lot easer than anticipated.”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very slow and frustrating”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“It was slower than usual and I'm still having to chase for group company certificates 7 days after accreditation received.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation. I have passed your feedback onto our customer care team who will be in contact regarding your certificate. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Brilliant, helpful service! Would highly recommend to any contractors regardless of size.”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Unfortunately they are using tactics to force your hand into buying “fast track”.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“I dread the annual audit because I know we will always initially fail it and will have to work hard to bring things up to date. However once it’s done I really value the credibility the certification gives my business and there is a sense that if things do go wrong I will at least be able to show genuine good intention. Thanks Damien. 😀”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“Very thorough and kept me informed regularly with how my application was progressing”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process thorough and transparent. Congratulations on your accreditation!

Posted 4 years ago

“Took longer than I would have liked but that was mostly our fault for not being as prepared as we would have liked but we got there in the end. Staff were friendly and very helpful.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“The whole process from submission of the documents and information asked for in the portal to the renewal application being accepted is slow, annoying and frustrating. Why not ask for all the documents straight off instead of constant emails saying "thank you for the information provided but we now require". Also, why do we have to wait at least 20 working days before it is reviewed by someone? This just seems like a money making effort to get suppliers to pay for the "fast track" service.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you. Our portal is active for document update year-round, and these can be submitted 30 days prior to your accreditation process to speed the process up. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you.

Posted 4 years ago

“The process was reasonably easy as we have already achieved Chas and Constructionline It was nice to know we had your assistant engineer where required Dave King”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Found the team very helpful and guided me through the process with ease”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Alcumus are very helpful and make the process easy”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“I admit we were late renewing our accreditation, due to Covid-19 but we had paid our subscription a few months prior. In October I updated our information and documents I was informed checking wouldn't happen for 4 weeks, unless I paid a further subscription. after 5 weeks I was contacted and asked to supply a little more information which I did without delay. I was then sent an email to inform me that my information would now be sent to audit, and they would be in touch within 2 days. some 7 days later I contacted them to state I was unhappy that there had been no further contact and I wished to cancel the account and get a refund, within an hour of sending that email I received our Accreditation. The time taken to complete the Audit is unrealistic and Unsatisfactory.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 4 weeks for a technical officer to review your h&s assessment. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply additional information by the Auditor to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“not impressed with time it took to be re-accredited. having to re confirm issues which have been addressed in all our previous audits. The fact that you try to get more money out of customers for a quick turnaround is in my opinion just money grabbing and not at all in your customers interest.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

SafeContractor Reviews