SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,706 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT GOOD AS ALL DOCUMENTS ALREADY SUBMITTED AND PASSED BY ACDC AND CHAS BUT YET MORE MONEY TO EXPEND FOR WHAT IS ALREADY IN PLACE”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents (including your Deem to Satisfy documents from any alternative accreditations) throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very time consuming.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. To make the process quicker to complete next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Initially not pleased that if you don’t pay to fast track you do not allow sufficient time from submission to accreditation Without your client’s accreditation expiring. When I realized this and paid to fast track your service was very good.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit turnaround time from the point of all documents being submitted is 4 weeks, however we do offer upgrades for contractors who want to guarantee a faster audit sign off. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Helpful support available as required.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I found that the web link for updating our information was very simple to use and well set out. The assessors were very helpful in helping whenever there was a question I needed to ask.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback - we're pleased that you found the online process straight-forward and our team of assessors helpful. Congratulations on your accreditation!

Posted 5 years ago

“Ben has been ever so helpful with explaining what documents need to be sent through. It would be good if it's made clearer that if you don't pay for the upgraded service, re-accreditation can take a month to be even looked at let alone actually approved. I appreciate it's probably there in the email that's sent 1 month before due date but there's way too much info in that email!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit turnaround time from when all documents have been submitted is 4 weeks. To make the process quicker next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“i found my contact Katie very helpful,”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review! We are pleased that Katie was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“very east to work with THANK YOU”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Safecontractor team delivered good service for me to complete the accreditation. helpful and reliable.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Excellent, very co-operative and the phone always answered when i rang with a query”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were on hand to assist you and able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process was daunting to begin with and the information required quite comprehensive but well laid out on the portal. The questions were easy to understand and uploading evidence was relatively simple to do. Overall the whole process after submission took about 4-5 days for the assessment to be completed, one piece of addition information was required and our accreditation was through within 2 hours.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation! Thank you for your feedback - we're pleased that after initially finding the process daunting that after beginning to submit your information you found the process to be straight-forward and prompt.

Posted 5 years ago

“The process is strict, but the questions asked are relatively clear. The secondary queries are asked directly, and promptly, in a helpful manner. Furthermore, where it has been problematic to reply, the support has been helpful, and informative, ensuring the necessary improvements or actions required, are taken. This has been most helpful and has improved our safety management. It has also helped ensure we maintained our accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation! We're pleased that our team were able to support you throughout the audit process and offered you guidance that has not only enabled you to to successfully achieving accreditation but also improve your safety management!

Posted 5 years ago

“The team are professional and helpful during the accreditation process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process itself is thorough and detailed but simple to follow. Staff are extremely helpful and provide guidance if needed. Very happy with the service.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found our team supportive and the process itself straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“It took 6 weeks to process. I don't really want to be forced to pay additional for a speedier assessment...the fee is already large enough for a small business. It takes 10 days max for CHAS...”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Well informed and guide me through the process”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Very quick and all are helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process was quick and much easier to complete (than some other accreditation's), due to the fact that you can upload documents throughout the year as & when they are renewed. This is less time consuming and much easier to manage your workload when spread over the year, instead of dedicating a block of up to two weeks spent uploading documents and answering questions. Well done on this unique approach to renewing certifications.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you find the accreditation process straight-forward and have made use of the year-round access to our contractor portal and the ability to upload up to date documents as and when you have them available. Congratulations on your accreditation!

Posted 5 years ago

“The whole process is flawed and this is frustrating and potentially damaging for our company. I cannot send my online renewal until 1 month before the expiry date but then it can take up to 6 weeks for you to do the assessment. As happened this year, our accreditation expired, we had customers chasing a copy of our certificate and had nothing to give them - it makes us look unprofessional. Yet if we pay more, we can get it done in 2 days! Why should we when the basic service should get it done in ample time? I only got the accreditation approved once I chased it which was 5 days after it had expired.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very time consuming. The fact there is no allowance for the time it takes to become acrediated is very poor”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,706 reviews