Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The whole process is flawed and this is frustrating and potentially damaging for our company. I cannot send my online renewal until 1 month before the expiry date but then it can take up to 6 weeks for you to do the assessment. As happened this year, our accreditation expired, we had customers chasing a copy of our certificate and had nothing to give them - it makes us look unprofessional. Yet if we pay more, we can get it done in 2 days! Why should we when the basic service should get it done in ample time? I only got the accreditation approved once I chased it which was 5 days after it had expired.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very time consuming. The fact there is no allowance for the time it takes to become acrediated is very poor”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Easy and straight forward.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very good, SC very helpful.”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Every year I ask that someone get in touch with me in order to tell me as soon as my questionnaire is available to fill in. Every year I am told in order to complete my questionnaire in time I will have to pay extra as we have run out of time for the standard service, even having returned the questionnaire within two days of receipt of the reminder email. The individuals I speak to are always helpful and polite, however the service as a whole is very poor and frustrating.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. Our contractor portal is available for you to upload updated information 24/7, 365 days a year. To speed the process up next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents as quickly as possible. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Straight forward process to renew.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“great service , and staff very helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Significantly delayed, while I appreciate it may not have been the fault of Safecontractor we had to await the renewal of our CHAS accreditation in order to finalise the safe contractor process, this was apparently due to not appearing on the SSIP portal. We had provided certification of CHAS and they had confirmed we were accredited but due to bye laws we had to await our update on the system. I can only assume this was the fault of CHAS as they offered a years free registration, but nethertheless the resultant delay meant our client had to chase us for three months for an update on the process.”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation. Please accept our apologies for any inconvenience this issue caused you. Unfortunately, in the case of Deem To Satisfy audits we do require a valid membership to your other provider (in this case CHAS) to be visible on the SSIP portal. To avoid this causing an issue for your other clients who require a full SafeContractor accreditation in the future, you could consider using your full SafeContractor accreditation to FastTrack to other SSIP schemes with up to 77% discount. Please reference the SSIP Deem To Satisfy chart (https://ssip.org.uk/wp-content/uploads/2019/08/Deem-to-Satisfy-Chart-15.08.19.pdf) to see the time and money savings you could get from being SafeContractor accredited.

Posted 5 years ago

“slow process.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Our standard audit time takes 4 weeks from the point of complete documentation being submitted. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Overall good. However, our policy expiry date is 16th January and we have an issue every year whereby even though all documentation is uploaded as soon as it can be uploaded, because of the Christmas break and your two week closure, the policy expires before the new accreditation is received. This does cause us problems accessing sites for some clients. We have raised this issue a number of times and asked for either an extended period before the expiry date to allow us to submit the documentation or an amendment to the expiry date.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Please accept our apologies for any inconvenience caused by your insurance expiring, however we are unable to award accreditation without valid insurance cover. We recommend reviewing your insurance cover 30 days before its expiry. Our Member Benefits partners at Bionic who are committed to securing SafeContractor members the best rates available (Find out more: https://www.safecontractor.com/benefits/bionic). Once your new cover is confirmed, you can send us the documents for your new policy period to update our records with prior to them expiring. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very straight forward to complete.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Was very helpfull in helping with queries & filling in”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“worked well”

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Posted 5 years ago

Congratulations on your accreditation and thank you for your review.

Posted 5 years ago

“Although it seems like every time we go through the accreditation process there are many more hoops to jump through, and the process seems unnecessarily complex and difficult for SMEs, the SafeContractor back office staff are very helpful and responsive, and provided sound advice and assistance.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation! Our audit team and system are committed to ensuring that all contractors who complete our audit process have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very good customer service and help from the team. Our only issue is when ordering stickers for the vans as yet their has been no conformation of the order”

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Posted 5 years ago

Thank you for your feedback - we're pleased that our team were able to provide you with an excellent service. I have asked that our customer service team contact you to confirm the status of your sticker order ASAP. Congratulations on your accreditation!

Posted 5 years ago

“Very helpful staff”

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Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“What can I say, the staff that checked my company for accreditation were just the best. not only did they mandate that I keep my H&S documentation at the highest level, but they were also exceptionally approachable which ultimately helped us to maintain our documentation, as well as our policies and procedures, at an exemplary standard.”

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Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback! We're thrilled that you had such a fantastic experience with our team and that they were able to help you maintain your high h&s standards. We're really glad to have you as a SafeContractor member.

Posted 5 years ago

“Very confusing - was told different things by different people about what we required in order for us to complete the process. Expensive. Then got contacted by a broker supposedly offering us discounts on insurance, fuelcards, utilities etc who was overly sales orientated which we didn't appreciate.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our system and team of auditors are committed to ensuring that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. Our Membership Benefits partner contacts our customers after they have achieved accreditation to help them make the most of our membership benefits package (https://www.safecontractor.com/benefits). Please accept our assurances that this is indeed related to your membership and our apologies for any discomfort the call may have caused you - we will ensure that this is investigated. If you would like to update your contact preferences with us then please do not hesitate to contact us directly at marketing@alcumusgroup.com.

Posted 5 years ago

“Good communication”

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Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“All very easy and helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews