Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“I find the portal hard to view as the active area is reduced.”

Posted 6 years ago

Thank you for the review and congratulations on your accreditation! We have passed your feedback regarding the portal onto our Technology team as they are always reviewing the functionality of our portal and looking to make improvements.

Posted 6 years ago

“It’s more set up for large companies who have departments to deal with filling this out. Not a three person company that never work in construction of any type and never go on to construction sites”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation, and your accreditation tells your potential clients that you are compliant and therefore a safe and stable company to work with. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“Paid money in August but so long awaiting for it to be completed, had a friend of the family helping me owing to my husband being unable to do this anymore. Finely it went ahead after xmas this year after SO many phone calls . But thanks to Viv and my friend Jon it was done .”

Helpful Report

Posted 6 years ago

Thanks for giving us your feedback and congratulations on your accreditation. We're sorry to learn that you found the process difficult to complete - please do let us know at renewal if you require any further assistance and our team would be happy to discuss our packages and support options with you to ensure that we are able to support you as much as you need through the process. We have an online Welcome Centre which summarises the accreditation process and has various resources such as FAQs, Guidance Notes and Tips from our Audit Team, I hope you find it useful: https://www.safecontractor.com/contractor-accreditation/welcome-to-safecontractor

Posted 6 years ago

“It's only paperwork”

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Posted 6 years ago

Thank you for the review and congratulations on your accreditation!

Posted 6 years ago

“Renewal process was ok. We were asked for additional information, which is no problem, however, our auditor was on a course for a week so emailing was an issue. This delayed the renewal process. We had to be assigned a new auditor as a result. Not as streamlined as previous years.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and congratulations on your accreditation. Please accept our sincere apologies that your auditor had to be changed mid-way through the accreditation process due to training.

Posted 6 years ago

“Not very quick responses from SAFECONTRACTOR, They can take months to assess your application to try to force you to pay for premium. If you pay for premium they are a lot more helpful & very easy.”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We're sorry to learn that you were dissatisfied with the time frame it took to achieve accreditation on this occasion. Our SLA for a standard package, once all documents have been received, is 20 working days. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“This year the requests seemed to require our documents to be based on some of your templates rather than us using our own layouts to provide the same information. Our documents have been prepared in association with our main clients so they have a consistent format.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, and congratulations on your SafeContractor accreditation! Our audit team verify that all contractors who submit documents to us have the relevant documentation in place to comply with health and safety legislation. I have passed your feedback onto our audit team leader for review, who will ensure that our auditors are reviewing all documents to ensure that they not only follow our uniform, but that they adhere to health and safety legislative requirements.

Posted 6 years ago

“Hi all good the only thing I would say is you should really give us the chance to login and upload details in time to achieve the certificate before the due date, this time you gave us a week knowing it takes 3 weeks to be audited, I understand you offer a fast track service to obtain faster which you are almost forcing us to do so you can achieve more money. On the plus side your service is good and all telephone conversations with your personnel is very good. Also your upload system is much better as I have struggled in the past to upload.”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly.

Posted 6 years ago

“Some of the questions are not applicable to smaller company's but we still have to upload documents”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly.

Posted 6 years ago

“Very sales focussed, constantly trying to sell add-ons. I understand it is a business but this is a bit much! We only use safe contractor because one client wants us to have a SSIP scheme accreditation.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and congratulations on your accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. Our turnaround time on a standard package can take up to 20 days and does not include auditor assistance, so in circumstances where we feel that you may benefit from additional support or speed we will recommend our package upgrades. Please accept our apologies for any issues this has caused you. To make the audit process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly.

Posted 6 years ago

“Overly complicated, asks questions and for proof of items covered last year which have a three year renewal date. Only undertake this extra burden of red tape, as one client requires it. Every new client requires a different accreditation by a different supplier, forcing small company's like ourselves out of the bidding process. Eventually there will only larger national company's in the commercial market place, who will subcontract out all the work to small company's making less and less profit.”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. We conduct an annual audit which means that all documentation needs to be submitted each year in order for accreditation to be awarded. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. We are committed to supporting SMEs, and SafeContractor accreditation has empowered our members who own small businesses to win more work and in some cases to even double their turnover in less than a year. If you have any further queries about how SafeContractor can support your business then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“It seems very repetitive.”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“Dear all, we have a little non standard business. We are not working in buildings and we are not installing electrtical installtions in buildings. What do we do is installing machinery but we do not install civils etc. . And on machinery we have control systems which require electical wiring etc For us it looks / feels very different in the SC approach on these major subjects. Also in previous year our OHSAS18001 accreditation was taken into account. This year audit it felt as if rules were changed to adapt the proof of OHSAS on several items in the list. Hopefully you may be able to see / check what SC is more detailed standing for and how companies like ours can/may be judged in a different view? Thanks to our auditor again and hopefully this feed back is of help. In case of questions or if you feel to gt in touch do not hesitate but contact us. With kind regards, Egbert . Our main issue is that SC Always compares us to the”

Helpful Report

Posted 6 years ago

Thank you for your feedback, and congratulations on your accreditation! With regards to the items raised, our technical team manager has looked into this for you and can see that you have been assessed for process plant engineering works which would cover you for installing machinery. This appears to cover the scope of works you undertake following the description provided, but if this needs to be changed or is inaccurate then please do not hesitate to contact us directly. In relation to your query regarding 18001, I can see that in previous audits you were assessed via the SSIP (deemed to satisfy) route meaning that the majority of the core criteria element of the questionnaire set is covered under your SSIP audit. This would explain why you may have had to provide further documentation in this year’s audit, as your details do not appear on the SSIP portal this year. Hopefully the above information answers your questions, but if not please do not hesitate to contact us.

Posted 6 years ago

“I feel it should be easier to link SSIP Accreditations. We have always provided CHAS accreditations so it is clear we have it and are eligible to apply for SAFECONTRACTOR using SSIP however we were never advised of this by SAFECONTRACTOR and it was only noticed by chance on CHAS website during process of re accreditation so I called and was it was then confirmed we were eligible. I then had to wait for a call from our assessor and then email him and ask him to process is using SSIP which seems a bit unnecessarily complicated. Also charging extra for swift decisions when you can't submit until a certain date also seems unfair”

Helpful Report

Posted 6 years ago

Thank you for your feedback and congratulations on your accreditation! I have noted your SSIP accreditation on our system. To ensure that your discounted price is applied, at renewal please ensure that your CHAS accreditation is still active and request a 'SSIP - Deem to Satisfy' route to SafeContractor accreditation. We offer a range of packages to ensure that our customers can get accredited with as much speed and support as they need. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly.

Posted 6 years ago

“I feel that Alcumus are looking for an easy ride - i.e. they want documents in specific format/layout, unfortunately we operate our business to sit our customers requirements (who will also be Alcumus Customers, thus our documents and thus proof are written and laid ou in a specific way, I found the whole process consumed too much of my time given that we as an organisation successfully pass our ISO audits (9001 / 14001 / 45001) every year, surely this should be evidence enough?”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“For the second year running I had to contact Safe-contractor to ask for access onto your portal so that I could upload and submit my documents for accreditation approval”

Helpful Report

Posted 6 years ago

Thank you for your feedback, and please accept our apologies that you have experienced difficulties accessing the portal. We send out links to the portal 60 days prior to questionnaire release and 30 days prior to expiry, when the questionnaire is available for submission. The portal is also accessible year-round via www.safecontractor.com, by clicking 'log in' in the right hand corner of the screen and selecting 'Contractor Portal'. Your username is your membership number. If you could kindly let us know your email address we will check that this is up to date on our system to ensure that you receive our emails directing you to the portal. Please email safecontractor@safecontractor.com with your details or with any questions you may have regarding logging in.

Posted 6 years ago

“Accreditation was late due to admin assistant being on leave and no out of office, took a week for someone at SC to pick up on their inbox, resulting in 36 hours of lost works orders from our client”

Helpful Report

Posted 6 years ago

Thanks for your feedback on your experience. I have fed this back to our audit team and can advise that once submitted, the wait time for the standard package can be up to 4 weeks. To make the process faster and easier to complete next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you would like to discuss this further so that we can investigate the issues you experienced further then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“Much of the process seems to be geared to larger businesses. As a SME with just 8 employees, it seems a bit OTT. I'd like to see a 'lite' version, or similar, which is more relevant to the smaller business.”

Helpful Report

Posted 6 years ago

Thank you for your review and congratulations on achieving accreditation! I have passed your feedback to our product team who are always reviewing our processes and looking to make improvements to the way in which we operate and the service that we provide to our customers. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Our team are available via email and telephone to provide any assistance you need throughout the process.

Posted 6 years ago

“The accreditation process is straight forward enough, it is a same you have to pay additional costs to fast track. It should be considered to improve the speed of the overall accreditation process by employing additional assessors?”

Helpful Report

Posted 6 years ago

Thank you for your review. Please accept our apologies that you found the process difficult on this occasion. Our team are available via email and telephone to provide any assistance you need. Our packages were introduced to offer a fast track service where required, however we also advise that as our portal is available year-round to make the submission process quicker and easier, we recommend uploading updated documents throughout the year. You will then be able to save these documents and submit them when the questionnaire becomes available, 30 days prior to your accreditation expiry. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 6 years ago

“It was fine.”

Helpful Report

Posted 6 years ago

Thank you for your review and congratulations on your accreditation!

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews