Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“it was an underwhelming experience. nothing significant to write about either way.”

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation. If you need any assistance from our team at any time then please do not hesitate to get in touch, we are always happy to support you.

Posted 5 years ago

“Struggled with Safe Contractor portal, slow update speed and layout of sections.”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on achieving accreditation. We're sorry to hear that you struggled with the portal - please feel free to call our team directly if you have any issues with this in the future and they will be happy to provide you with support throughout the online submission.

Posted 5 years ago

“Normally the guys are very quick at processing the submissions. This time they were incredibly slow. It seemed a coincidence that I had been offered a rapid processing service at an extra cost of £150, which I turned down. Following that the maximum time was taken. They responded in such a time that my H&S advisor was furloughed and we had to find someone else to send documents in.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire is able to be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We have quite a struggle to renew our Safecontractor each year. I passed this over to a colleague of mine this year due to a busy workload. It has taken quite a while because of this. Although we have reached the pass stage and received our certificate, this only states Access Control on the reverse of the certificate and should include Intruder Alarms and CCTV also.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire is able to be submitted 30 days before expiry. Please email a copy of your certificate to our customer care team at safecontractor@safecontractor.com and they will be happy to assist you with any queries regarding your certificate.

Posted 5 years ago

“Really slow response. The person sending email questions did not read completed questionnaire, hence delaying accreditation. Attention to detail very poor”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The review process did take a very long time. Once submitted Safecontractor are meant to contact you within 20 working days. I was contacted on the 20th day and my submission hadn't even been looked at. However, it was looked at that day and we achieved our accreditation again. I appreciate times are hard and maybe not as many staff working but it isn't the first time it has taken a long time. It was a good job I submitted it a month before it expired as I don't think it would've been done.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Never had so much trouble having my safe contractors pack not accepted generally pass first time just seem to be repeating the same questions over and over when everything was provided in the pack”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Organisation choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly, who will be happy to support you through the submission process.

Posted 5 years ago

“Since you have set up the new payment scheme where you need to pay for a faster response time we feel that we are not getting the same service. Our submissions were followed by an email which stated that you would reply in 2 days- yet when I followed up on this- my follow up email was met with an email from you stating we are not subscribed to the quick response package of support therefore the response would take two weeks or so. This area needs looking at as it does not provide a fair customer feedback system.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The process and portal was very easy to navigate and understand. My criticism comes from the repeated request from several different members of your staff to pay for 'fast track' of my audit. I fully understand the requirement to generate income but this became a bit embarrassing and felt like pressure selling, which i would only expect from cold callers or window sales people!”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on achieving accreditation - we're pleased that you found the process and portal straight-forward. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Our team will advise of these options as our standard audit time is 4 weeks, however we will ensure that your feedback is given to our audit team as we certainly wouldn't want you to feel pressured into upgrading your membership if this is not of interest to you.

Posted 5 years ago

“Rachel Jones the safety auditor was really helpful and very efficient. She assisted as soon as we contacted her and provided everything required - can't praise her enough for helping us out. The rest of the Safe Contractor system unfortunately is not the same. Slow to respond, poor communication and the web login never accepts our login first time. Very frustrating to deal with in comparison to similar accreditation bodies to be honest.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation. We're pleased that Rachel was able to support you through to achieving accreditation, but disappointed to hear that you found the online system difficult to use. If you ever have any login problems then please don't hesitate to contact our customer care team directly at safecontractor@safecontractor.com or by calling 0333 920 7480.

Posted 5 years ago

“Accreditation would be easier if a complete questionnaire covering all aspects were to become available. My experience this time, found that I needed to complete a PQQ mainly about VAT registration and other document based questions. Having submitted the PQQ, another set of questions was received which caused delay. As my the company was getting anxious to achieve accreditation, it was necessary to 'phone twice before the certificate was emailed over. Could as suggested, a full questionnaire be sent out, not to be completed on-line but sent back to you via the postal service complete with all associated documentation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on your accreditation! As SafeContractor and SafePQQ are separate products covering different topics, they are currently released via two questionnaires. Please accept our apologies for any issues caused by this. We will pass your feedback onto our portal team, who are already looking into streamlining this process.

Posted 5 years ago

“The software limits what you can add or remove as relevant to your company activities. As we are not a contracting company many of our activities are limited and some of the questions do not allow for this.n I was happy with the customer service and help from the adviser.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation for each work activity they have selected via our contractor portal. We're pleased that our team were able to assist you and help you through the accreditation process. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We sent in our inspection information as required, this was rather slow going forward. We was then asked for additional information from Sally, this was sent in, I chased this by email on 2 occasions (no reply) In desperation I then called and was told will be attended to the next day (it wasn’t). Additional email request sent (no reply), we was then suspended from working with 2 clients. I then called again and managed to speak to a young lady who’s then asked me to send information to her and she would pass it on to the auditors. We was then asked for additional information and at this point the chap in got things moving promptly and indeed had it all tied up within 24 hours (thank you). This has caused us a great deal of distress and is far from good enough. I would like again to thank the auditor that handled me renewal at the end.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our sincere apologies for the delay in response from a member of the team on this occasion and our assurances that we will look into this to ensure that this experience is not repeated.

Posted 5 years ago

“Process is clumsy. I was asked to supply office risk assessments then asked to supply site risk assessments on top. It would have been far easier to have been provided with a clear list and a clear explanation as to what was required. I had to keep submitting documents to see if they were acceptable. Took up a lot of my time.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, and this does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I found the process & responses from SC very slow. It was a full 4 weeks after applying that somebody came back to me. Then another week & a bit before the auditor responded...all in all it took 5-6 weeks from submission. I am aware that there is an option at extra cost to 'speed' the process up.....that feels to me like paying extra for the service I would expect as the norm.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The process is messy. The updated system is not always clear”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're sorry to learn that you found using the portal difficult - if you have any issues navigating this or require any assistance during the process please do not hesitate to give our team a call, they'll be happy to help.

Posted 5 years ago

“Feel it can be to Complex to complete at times. A simple check list of only ite. S that need to be up dated would be far easiers”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit process has been designed to ensure that all contractors who have completed our accreditation have the relevant documentation in place to comply with health and safety legislation. This does involve submitting documentation within specific formats and templates and subsequent re-submission of documentation each time accreditation is awarded, to ensure that all evidence provided adheres to these standards. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The audit process was a little slow. Our certificate had expired at least a week before we had our new accreditation checked even though we submitted as soon as we could.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, however this can fluctuate when we have a high volume of audits to complete. Please accept our apologies for any inconvenience caused by the delay this year. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Alternatively, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The vetting process now takes far too long. I was told there was a 20 day wait for administration but after 23 days I had to chase my representative even though I had submitted my questionnaire in perfectly good time. They blamed the Christmas break even though it was February? My accreditation ran out one week before I received my new accreditation which ironically is to provide services to a client who uses your services for their company too. And they were also not happy with your delay in processing seeing as we pay for our membership. Needs work and less tea breaks in my honest opinion.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, however this can fluctuate when we have a large number of audits to complete. Please accept our apologies for any inconvenience caused by the delay this year. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Alternatively, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We find the whole accreditation process very demanding to put it plainly. We as a company have chosen to become members of SafeContractor - this is our choice - but when it comes to the Accreditation process it seems to be as if we are scrutinised to the nth degree with no help or compromise from SafeContractor! I appreciate that you have a job to do but to complete the process of Accreditation should not take over 3 weeks to complete nor take away priority from on site Health & Safety control. The whole process is stressful to say the least & unfortunately you are made to feel as if you are being tested as a beginner each year by the Accreditors whose responses are terse & not easy to understand & we are paying for this privilege!! Apologies for these negative comments but this is how we find the Accreditation process as a whole - it is not a joy!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment, however this can fluctuate when we have a large number of audits to complete. Please accept our apologies for any inconvenience caused by the delay this year. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Alternatively, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors, then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews