Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Have he same conversation every year about the number of employees/labour only contractors.”

Posted 6 years ago

Thank you for your review - we re-audit businesses each and every year to ensure that they are meeting the required standards before awarding accreditation. If you need to discuss a change to your circumstances, or have a query about your suitability to one of our categories then our team of technical experts are on hands and available to provide support.

Posted 6 years ago

“too long a wait for accreditation, too slow to complete the process,”

Helpful Report

Posted 6 years ago

Thanks for your review. We have fed this back to our audit team, who are always looking for ways that they can simplify the audit process and make it more streamlined. If you have any queries regarding what items are required to pass the assessment then our dedicated team of in-house technical experts are always happy to provide support and guidance. We offer a range of packages designed to give you the level of speed you need, with one option allowing for an auditor to review your completed submission within only 48 hours. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“As a user of Safe contractor Accreditation even though my clients no longer require me to be with Safe Contractor as a pre requisite that i had to be with Safe contractor i decided to stay with Safe contractor for another year, would have been nice i i got a few extra Safe Contractor logos sent out for my vans only to be told i would have to pay a further £15.00 if i wanted a further set sent out, Great! i have a think at re new time as to weather i need to be with Safe contractor !!!!!”

Helpful Report

Posted 6 years ago

Thank you for your feedback and thank you for choosing to renew your SafeContractor membership. We have hundreds of clients who only work with SafeContractor approved contractors, and as an accredited member you are visible to all of these large brands when they seek to award work. All of our contractors are entitled to 5 stickers when they become accredited and any additional quantities are chargeable. I have passed your feedback onto our customer care team to review this process. If you would like to discuss this further or provide any more feedback then please submit your information here: https://www.safecontractor.com/feedback

Posted 6 years ago

“Hard work to complete the forms.”

Helpful Report

Posted 6 years ago

Thank you for your review. Please accept our apologies that you found the process difficult on this occasion. Our team are available via email and telephone to provide any assistance you need. Our portal is available year-round, and to make the submission process quicker and easier, we recommend uploading updated documents throughout the year. You will then be able to save these documents and submit them when the questionnaire becomes available, 30 days prior to your accreditation expiry. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 6 years ago

“you ask for one set of information and then your accreditation team want to see something else - This has been very time consuming having to locate different information. also asking for policies we don't have, want or need, and having to pay lip service by 'creating a document' to suit your requirements not ours!”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“I always find this process difficult and whilst I appreciate that you require comprehensive information and documentation, I think some of the requested information is unnecessary and overly pedantic. Further, I appreciate that the process is only once a year, but even so, takes an inordinate amount of time to reach final approval.”

Helpful Report

Posted 6 years ago

Thank you for your review. Please accept our apologies that you found the process difficult on this occasion. Our team are available via email and telephone to provide any assistance you need. Our portal is available year-round, and to make the submission process quicker and easier, we recommend uploading updated documents throughout the year. You will then be able to save these documents and submit them when the questionnaire becomes available, 30 days prior to your accreditation expiry. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 6 years ago

“This is not just a comment to Safecontractor but to all SSiP related H&S accreditors. Our clients are the most important thing to us. They have their own requirements, they ask For Safecontractor, CHAS, Constructionline, SMAS, Gas Safe, Builders Profile and so on. To be honest the list is exhausting and many hours are taken up satisfying the demands of these accreditors. Why is there not a nationally approved standard that can be used as a deemed to satisfy accreditation?”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. If you find that you are being asked for multiple SSIP accreditations, then all SSIP schemes operate a Deem to Satisfy criteria where you can use one accreditation to evidence your compliance and therefore complete a reduced question set to gain your additional SSIP accreditation. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“Problems regarding company name on documents which was acceptable in previous years but not now!”

Helpful Report

Posted 6 years ago

Thank you for your review. Please accept our apologies for any issues with documents and please contact us directly if you require any further assistance with resolving this issue. Congratulations on your accreditation!

Posted 6 years ago

“This year 2019 the process did not seem quite as laboured, this was a good thing as we had been thinking of withdrawing from the process as previously it has been do laborious and unnecessarily lengthy. It was still a long while before we had the result which I think should be changed - a 2 week turn round would be acceptable and if this could be achieved then we may stay with it in future years. So much of the content is repetitive so shorter sections and a longer time between renewals would be another thing that does not challenge us whether to stay or withdraw from this process . Its also quite hard to speak to anyone at SC if you have a query, e.g. we aren't assigned an account manager”

Helpful Report

Posted 6 years ago

Thanks for your review! We have fed this back to our audit team, who as part of the accreditation process diligently check our contractor's health and safety paperwork annually. If you ever need to speak to a member of our team our customer care team are available at safecontractor@safecontractor.com. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“The process is quite complicated if not something you have done before. Not sure how much the number to call charges each time. Can receive varying answers to the same question depending on who you speak to. Was a long drawn out process, then additional fees charged to fast track application once completed. If additional fees payed, can take 4 working days instead of uo to 2 months!!”

Helpful Report

Posted 6 years ago

Thank you for your review. Please accept our apologies that you found the process complicated on this occasion. Our team are available via email and telephone (our phone lines are free to call!) and I have left a note on your account to ensure that a member of our team assists you throughout the re-accreditation process. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 6 years ago

“The portal this year we felt was unclear and we thought we had finished the session when we had actually missed parts. We feel each section for completion should be clearer as last year the submission was no problem at all.”

Helpful Report

Posted 6 years ago

Thank you for your review - we will ensure this is fed back to our technology and audit teams to investigate how we can make the process clearer. If you'd like to give us more information on the issues you experienced, please complete our feedback form and we'll be glad to look in to how we can improve these instances: https://safecontractor.com/feedback

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews