Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“i find health and safety audit quite time consuming when the only thing that has changed is company liability insurance”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation.

Posted 5 years ago

“The help I received from all staff was perfect and talked me through the process in easy to understand terms, the staff are very good. My only issue is the high cost almost £600.00 for a very small business with 2 staff and 1 labour only contractor (when needed) carrying out low risk work in low risk environments. I really think you should take this into consideration and charge a low cost set at £150.00 for the service.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Please be advised that our prices are based on employee numbers and service level package rather than the risk level of work carried out. Achieving our UK-leading accreditation makes you visible to over 480 organisations who only work with SafeContractor members.

Posted 5 years ago

“Only issue is the amount of time taken to receive the accreditation without paying for the Fasttrack service.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I thought the process was okay, but the time it took to get there was not as it should have been according to your description. It took too long for the pre assessment when I submitted what was requested by return”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I am new to role and it is part of my role to ensure all of our accreditations are up to date. This is the first time I have used SafeContractor, and whilst having the accreditation is important to us, the system is not user friendly in the slightest, especially when you have never used it before. When you request additional evidence via email it suggests the auditor hasn't actually looked at all the evidence initially supplied as what they were asking for had already been submitted. I had to contact SafeContractor by phone to understand what exactly was required; I wasn't able to speak to my rep, so I waited for our rep to call me back, and was asked to reply via email with a statement explaining the evidence that had been submitted - why can we not speak to the actual person auditing us? and why are we not able to submit this statement as free text initially - it would have reduced so much time spent on the renewal. I appreciate that every company that applies for this accreditation will do everything slightly differently depending on their company and that will make auditing tough, notwithstanding the difficulty the current pandemic presents to how all businesses can feasibly operate. This is not an experience I look forward to repeating next year.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply additional information by an available member of our Audit team to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. You are asked to provide a statement via email to ensure that the information you have provided is recorded and easily referred back to by the auditor, should they need to provide any further guidance. We’re sorry to learn that you found this process difficult. To make the process easier next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very slow sorting out problems will probably find different company next year”

Helpful Report

Posted 5 years ago

We're sorry to learn that you experienced problems when gaining your accreditation. Please provide us with more information about the issues you encountered so that we can refer these to our Technical Team Leader for investigation: https://www.safecontractor.com/feedback

Posted 5 years ago

“Again, as last year, I could not download the questionnaire, nor did it arrive promptly. Two blokes I spoke to initially referred me to my IT dept (we are a team of 3 people! so no IT department) and remove cookies and that there was nothing wrong with your system. It took talking to Laura Davies who copied and pasted it onto a word document and emailed it to me (as Danielle Thomas did last year) for me to be able to complete my accreditation. Several hours wasted on this for me!!!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Sorry to learn of the technical issues you experienced with the questionnaire. We recommend testing your accessibility on a different browser if you do experience difficulties, and will ensure this is flagged with our technical team. We're pleased to learn that Laura was able to copy the questionnaire for you this time. If you experience accessibility issues next year, we recommend using the same question set you did (in the word document) this time to prepare your documents throughout the year. You can then submit this to your auditor 30 days before your accreditation expiry. Please accept our apologies for any inconvenience and if you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“It taken over the days stated to get verified but got there in the end”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Passed accreditation”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Nothing ever changes for us as a small business, so the annual in depth questions that change ever so slightly can be a little inconvenient. One is asked a question, which we submit then it's further questions that should have been asked in the first place. As a small business, the question should be "Has anything changed for you in the last 12 months". The charges for this accreditation are also getting too high.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The whole process is complicated and could be simplified quite easily. As a sole trader, I found that some of the information requested was not applicable to me but the questionnaire did not allow n/a as an answer therefore causing unnecessary paperwork. I need the accreditation for the company I carry out work for but I would not seek accreditation if it wasn't needed. Health and Safety is paramount to any small business but I do feel that consideration should be given to experienced Electricians when assessing their applications and treating sole traders/small businesses/companies in proportion to their overall activities.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 5 years ago

“The process was much more involved this time than previous years and with Covid it took longer to get accredited that usual as I was working from home. The help given was good but there were a few times that an email attachment was mentioned that I did not receive so I felt a bit out on my own. It was a bit of a case of 'that's not what we want, try again', not 'this is not right but here is what you can do to make it right'. In the I got an a good set of instructions on email that helped a lot.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 5 years ago

“Process is generally ok but I think more notice for renewing needs to be given.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The initial online portal for the submission of information we found to be frustrating and continually prompts you for information that is not relevant, and if you do not populate the field you are unable to move on. Post submission the initial feedback and requirement for additional information was repetitive and despite responding several times to state the request was not relevant we spent some days batting back the same responses. Finally the assessment was passed to a highly professional advisor who was very clear and concise, and this allowed us to conclude the audit in a very short period. I would of rated this experience higher if it hadn't of been for the poor nature of the portal for uploading information and the first post submission screening, after that the SAFE professional assigned and service was excellent.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply different information by the Auditor to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. Please accept our apologies for any inconvenience that this may have caused you. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I would put 5* but i'm not happy when we submit our documents 1 month in advance and it isn't assessed until 1wk prior to expiry, reason being because we haven't paid extra for a quick turnaround. So if anything was picked up it would be a mad dash to get it through before expiry and then we wouldn't get paid.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“paid extra for the individual person to person audit. All they did was tell me waht to send. A total waste of money”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Upgrading your package to include one-on-one assistance from our team of expert IOSH and NEBOSH qualified auditors ensures that they will look at your audit to advise of what documents are required and ensure that you are able to supply these, or support you through producing them where applicable. If you require a dedicated consultancy service for your business, then you are eligible for 20% off dedicated H&S consultancy from the experts at Alcumus PSM. Please follow this link if you would like to find our more about this: https://www.safecontractor.com/psm-subscription

Posted 5 years ago

“The issue we have is that we can't submit our audit documentation any earlier than 30 days before our renewal date but we are then only told of the need for additional or updated evidence one day before our renewal. Since you have our details for a month, it seems poor to us that any additional information that is required is only flagged up to us at the last possible moment. This after making all efforts to have the evidence ready well in time.””

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“For a SME this system is too complicated and I think is aimed at larger business's.We need this accreditation because our clients stipulate this. Please make the questions more focused on SME's,we don't all have large HR departments etc to wade though pages of questions”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as they can. However, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“very slow reevaluation process. perhaps this is down to covid 19 and lack of staff I am not sure because it does not say, all it does say is we can express it if you pay!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Whilst the audit covered the necessities, it asked for a lot more than in previous years and question was asked why some documents were not asked for previously if needed. Bit of a long drawn out process that took months to get through and needs to be made a lot quicker”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews