SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Difficult as everyone presumes that we a huge building contractor. One size doesn't fit all.”

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Posted 1 year ago

“The whole process was straight forward with great support from Alcumus. We have used Alcumus for several years and would highly recommend them.”

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Posted 1 year ago

“Good, the health & safety process is brilliant with loads of help and information. However the sustainability process could improve and use the same format as the health & safety process.”

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Posted 1 year ago

“Pain free process with plenty of guidance along the way.”

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Posted 1 year ago

“Not the greatest in supporting as takes around 5-6 weeks to set up”

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Posted 1 year ago

Hi Step Above Safety Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming SafeContractor Approved for another year! I am sorry to hear that in this instance you felt our service fell short of your expectations, at SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependent on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. Now that you have your membership and the approval, please make use of the member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 1 year ago

“I submitted my information and documentation in plenty of time, it took so long to be verified that we were out of compliance.”

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Posted 1 year ago

Thank you for leaving us a review, and congratulations on becoming SafeContractor Approved for another year. We appreciate your feedback regarding the accreditation process. We encourage our customers to select the package that best suits their business needs. Some businesses may accept a longer wait time if they don't need continuous approval, while others require a quicker response to ensure their certificate remains current and in date. I understand your frustration, but after reviewing your account, I can confirm that you received the appropriate service for your selected package. We are actively working to improve customer experience regarding our package timeframes. One of the updates we are considering is extending the submission window before expiry. I am confident that during next year's approval process, you will have a much more positive experience with this extended submission window. Best regards, Rhys Senior Customer Care Advisor

Posted 1 year ago

“Staff both over the phone and via email were extremely helpful and knowledgebale.”

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Posted 1 year ago

“Process was easy and work well.”

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Posted 1 year ago

“I founs the customer service most helpful and my account manager made the process very easy.”

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Posted 1 year ago

“Easy to use, very helpful”

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Posted 1 year ago

“Excellent support and great communication as usual. Thank you so much.”

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Posted 1 year ago

“The process was rigorous, as it should be, and served to both reinforce and improve upon our health and safety for the company and the health and welfare of the staff and the resultant surety to our customers that we are proactive within this sphere of business. Very helpful and supportive staff, a particular credit goes to Anthena Cowley who 'went the extra mile' to ensure that we received accreditation in a timely manner. She is an exemplar for your organisation.”

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Posted 1 year ago

“i feel the process always takes too long and you try to make firms pay more to get assessments done quicker”

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Posted 1 year ago

Hi Touch-Less Hygiene UK Ltd t/a Sanondaf UK, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. Although this does not change the response time of the standard package, this will hopefully allow extra time for the audit to take place ensuring a smoother process for coming years. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Very long winded process. 1st Auditor (pre-audit stage) stated audit was now with the final audit team, but it turned out it wasn't and ended up with numerous calls from me, with eventually asking for a new auditor. I submitted this 30 days before the expiry date and ended up receiving the certificate a month after this date! Shocking experience this time around. No communication.”

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Posted 1 year ago

“Easy to follow process with good customer support offered”

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Posted 1 year ago

“Good easy to understand process”

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Posted 1 year ago

“A good process and plenty of help with any issues. Nowhere near as bad as I thought it would be getting this accreditation Thanks”

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Posted 1 year ago

“Communication throught the PQQ process was easy from the outset.”

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Posted 1 year ago

“Quite a lot of supplementary information required considering that we already had ISO and an SSIP.”

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Posted 1 year ago

Thank you for your review, and congratulations on being SafeContractor Approved for another year. Reviewing your account, I see that you have completed the Deemed to Satisfy process. This means your questionnaire was shortened because you have an SSIP with another provider. While this streamlines the SafeContractor process, we still require some risk profile questions tailored to your business work activities. I hope that the above information is helpful. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 1 year ago

“The accreditation process is very slow. You are now given time to complete the questions asked before submitting but its often the case that your accreditation runs out before its renewed which isn't helpful when your clients expect it to be in date. Contacting SC doesn't speed things up either and i'm often left frustrated with the lack of urgency. There is a 'fast track' option for an extra financial burden which we're unwilling to pay as we feel that there's sufficient time from submitting to being accreditated.”

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Posted 1 year ago

Thank you for leaving us a review and congratulations in becoming SafeContractor Approved for another year. Thank you for sharing your concerns regarding the accreditation process. We advise our customers to choose the package that best suits their business needs, some are willing to experience a longer wait time as their business may not require an approval to be active all year around, whereas others need a quicker response and need to make sure that their certificate stays in date. While I appreciate your frustrations, having reviewed your account I can see that you have received the appropriate service for the package that you are on. We are actively working on how we can improve customer experience regarding our package timeframes. One of these updates is to change the length of the submission window before expiry. I am confident that upon next year's approval journey you will have a much more positive experience, as we hope to increase the submission window. Rhys - Senior Customer Care Advisor

Posted 1 year ago

SafeContractor is rated 4.3 based on 2,756 reviews