Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,340 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great service, very fast delivery.”

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Posted 1 day ago

“I am so disappointed with Run and Become. Having been a customer for several years, I've previously had great sevice. However my most recent order arrived with the label barely stick on the package, such that the postie even commented on it. When I opened it, the shoes were someone elses order entirely, different size, different make . It even had the invoce for the other person, including their address in the box. When I phoned Run and become, the person I spoke to was polite and said they would order me a new pair. However she then said they didn't have any more in stock and their buyer then said they have no intention of ordering more stock in my size. This is still a current model ( Hoka Soeedgoat 6), and they are avaliable on the hoka website. I was told they would get back to me if my irriginal order turned up,however, I've not heard anything in over a week.”

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Posted 3 days ago

“Website was simple to navigate. Once I placed my order it arrived in good time for this year’s London Marathon. The Maurten gels did a fantastic job fuelling me throughout the Marathon and the Compress sports compression socks were great. All in all a great shopping experience.”

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Posted 1 week ago

“I've been invited to write a review, but am yet to receive delivery. Post office not telling me where it is, and email to run and become asking them to check is so far unanswered....”

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Posted 1 week ago

“Swift delivery as always, good product , always buy rhese running socks, great service.”

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Posted 2 weeks ago

“Helpful, prompt. New shoes arrived very quickly.”

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Posted 2 weeks ago

“Great service from Ann at Run and Become - would recommend using this company.”

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Posted 2 weeks ago

“Always trust Run and Become for finding a well fitting running shoe. And for knowledge on sustainability. Appreciate the information given on sustainable practises behind each product, and for finding those with some sustainable production”

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Posted 2 weeks ago

“A retailer that's prepared to cater for runners with feet bigger than size12 - well done Run & Become ✅ There's too many other retailers that won't stock bigger sizes, so a big thank you”

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Posted 2 weeks ago

“Had to ring up regards a question. Discount and correct shoe chosen. Thanks for the advice. 👍”

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Posted 3 weeks ago

“Run and Become offer a good Choice and the ordering process was quick and easy.”

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Posted 3 weeks ago

“Shopped here several times whilst working in london , amazing attention to detail , happy staff who love their job , just re ordered online and very happy with the service . Well done 👍”

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Posted 3 weeks ago

“The product was as described, delivered promptly.”

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Posted 3 weeks ago

“Order process worked just fine but the product (Addidas baseball cap) was not as described and poor value for money”

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Posted 1 month ago

“Great experience, all got fixed and I learned a lot how to prevent further issues”

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Posted 1 month ago

“Since getting 3 for two on Hilly Twin Skin, my socks life has improved 300%”

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Posted 1 month ago

“Trainers came quickly. Very happy with them.”

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Posted 1 month ago

“I emailed Run and Become asking for advice about gel toe caps. They replied really quickly and were very friendly and helpful. When I then ordered the toe caps from them, they arrived promptly and exactly when I needed them. I would definitely buy from here again.”

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Posted 1 month ago

“Always extremely helpful when I’ve phoned for advice. Prompt delivery and easy returns. Just a shame the Hoka bondi have changed making the toe box more narrow. I take a wide fit shoe but the bondi wide 9 feels more narrow than my bondi 8”

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Posted 1 month ago

“Good website. Stocked exactly what I wanted. Delivery was quick and an easy return if I required. Excellent.”

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Posted 1 month ago

Run and Become is rated 4.9 based on 3,340 reviews