Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Website is easy to use and gives you recommendations on what trainers would be best for your particular feet. Very fast dispatch and delivery, would definitely use this website again!”

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Posted 6 years ago

“I have used Run and Become for a few years now. They choose an excellent selection of items from brands I like. The service provided is very good. I would highly recommend them.”

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Posted 6 years ago

“Great fast service with great information about order and delivery. I will definitely use again in the future. Thanks”

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Posted 6 years ago

“garmin watch arrived quickly & reasonably priced compared with other retailers”

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Posted 6 years ago

“Ordered online but item arrived with damaged packaging (wasn't packaged well). Staff helpful when I called but I ended up having to go into the shop in Edinburgh to exchange so quite a hassle. Staff were helpful though.”

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Posted 6 years ago

“Excellent, swift service”

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Posted 6 years ago

“Order process easy and delivery was fast. Thanks. Would recommend.”

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Posted 6 years ago

“Thank you very much.Fast delivery and excellent quality.”

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Posted 6 years ago

“Requested gift receipt - stated returns within 14 days - that’s BEFORE Christmas!!”

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Posted 6 years ago

Hi Karen, We appreciate that Christmas presents are often purchased well in advance, so orders may be returned up to 15th January or within 28 days, whichever is longer. I'm sorry that wasn't clear on your order.

Posted 6 years ago

“Brilliant. Arrived promptly beautifully packed and delivery note in parcel was well presented.”

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Posted 6 years ago

“Always helpful, and have shopped with you for 20 years”

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Posted 6 years ago

“Perfect fit despite being used to road shoes. No trouble with grip on a reasonably muddy course”

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Posted 6 years ago

“As usual excellent service and advice! Simply the best!!”

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Posted 6 years ago

“I buy my shoes from Run and Become because I trust them to give me a good deal and superb service. My recent purchase lived up to all my expectations.”

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Posted 6 years ago

“Very impressed with service from your London office.”

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Posted 6 years ago

“I purchased running spikes for my little girl last week. Your service was exceptional; shoes arrived in NZ and were delivered to me rurally within 3 working days! amazing!! Only place that I could find that had small sizes as well. Have recommended you to my NZ athletic friends,”

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Posted 6 years ago

“I buy running shoes from Run and Become and have done for many years. The staff are invariably friendly but most importantly knowledgeable. I know what shoes I need, and if for any reason those shoes are not in stock, they'll get them for me and post them directly. That first class service matters.”

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Posted 6 years ago

“Great online service as always. My orders arrived very quickly, sooner than I expected.”

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Posted 6 years ago

“If all shops were like this the world would be a better place. I have visited a number of times and every member of staff are awesome. I normally shop online but make an exception for Run and Become.”

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Posted 6 years ago

“I have visited the shop twice now and on both occasions received fantastic service. This is my 4th pair of trainers from them so far as they stock extra wide. Speedy delivery and club discount too. Highly recommend! Just wish I stayed closer to Edinburgh.”

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Posted 6 years ago

Run and Become is rated 4.9 based on 3,465 reviews