Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,490 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Really great service from the knowledgeable staff. They took their time to find a trainer that fitted well and felt comfortable. This is the massive difference about being able to shop in person with the experts .”

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Posted 4 years ago

“Great price and fast delivery.”

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Posted 4 years ago

“Very good customer care after a post office error - sorted very quickly”

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Posted 4 years ago

“Good website, easy to navigate. Very good range of competitively priced products. Efficient communication, quick delivery service.”

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Posted 4 years ago

“Great advice. Professional service. Could not have asked for more.”

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Posted 4 years ago

“Still haven't received my trainers yet so not too happy so taking a long time coming”

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Posted 4 years ago

“RUN and BECOME are (and if they aren't then they should be!) the DEFAULT SHOP FOR RUNNERS. I have sent numerous people there and all were very happy. The staff are so very meticulous / thorough in finding the correct shoes for the runner; they watch the client running on the pavement outside. I have never been mis-sold anything. (I have in another running specialist shop so that was a lot of money totally wasted). THANK YOU 'Run & Become'!”

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Posted 4 years ago

“Prompt delivery as usual.”

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Posted 4 years ago

“Great service with free returns.”

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Posted 4 years ago

“Despatched very quickly and the size guide meant that they fitted perfectly. Also came with a pre-paid return label if they hadn't. The only issue was the current shambles at Royal Mail (blamed on Covid but now seemingly an all too regular occurrence), where we only receive post a couple of times a week. So took a lot longer to arrive than it should.”

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Posted 4 years ago

“Excellent service. Shoes arrived on time”

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Posted 4 years ago

“Such good personalised service. Thank you!”

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Posted 4 years ago

“Good Communication and the item are accurate according to choose size, 9 days arrived at my country in Asia”

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Posted 4 years ago

“Personally I have an outstanding experience with the company”

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Posted 4 years ago

“Top notch experience. The staff were friendly and helpful. The person I spoke to about sizing of a particular item was knowledgeable when I asked about sizing. I would have no hesitation recommending Run and Become to anyone.”

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Posted 4 years ago

“I’m sorry as this may not entirely be the fault of Run & Become but they used Royal Mail for my delivery which at time of writing still has not arrived! The item was dispatched by R&B to the London Central Mail Centre on 13/12/2 where it was recorded as received at 05:12am on Tuesday 14 December with the statement “it’s on its way”. Since that time the item has not moved. It was meant to be Xmas gift and I contacted R&B to advise them of my issue. I was advised they would look into the matter and get back to me but nothing has been heard and latest track of the item still shows it is sitting, presumably in a cage, in London. I suggest R&B use a better delivery service!”

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Posted 4 years ago

“Great customer service. I chose the wrong shoe size and they were so helpful with returning those and reordering different sizes.”

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Posted 4 years ago

“Great service, always really helpful!”

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Posted 4 years ago

“Excellent service. The new Brooks Ghost 14 didn't work for me so they refunded me and gave excellent advice on alternative options. Superb service and knowledge”

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Posted 4 years ago

“Friendly, helpful and informed. Doesn’t come much better. Thanks guys - and happy Christmas!”

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Posted 4 years ago

Run and Become is rated 4.9 based on 3,490 reviews