Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,361 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online order was prompt and the web site very easy to use”

Helpful Report

Posted 4 years ago

“Always swift with delivery and I had to contact customer services who were very rapid in responding and resolved a small issue for me extremely efficiently.”

Helpful Report

Posted 4 years ago

“Very informative and friendly”

Helpful Report

Posted 4 years ago

“Nice clear website. Easy to order and very quick delivery.”

Helpful Report

Posted 4 years ago

“Arrived on time Great product”

Helpful Report

Posted 4 years ago

“Brilliant service, fantastic staff. I was served by Petra who did the virtual gait analysis with me, and helped me with the purchase of a pair of amazing Hoka shoes. Could not recommend highly enough!!”

Helpful Report

Posted 4 years ago

“Fast delivery, excellent product and great value”

Helpful Report

Posted 4 years ago

“great customer service, easy ordering and quick delivery, highly recommended”

Helpful Report

Posted 4 years ago

“Friendly service and quick delivery”

Helpful Report

Posted 4 years ago

“Item arrived quickly and really happy with my trainers. Will definitely recommend and use run and become again.”

Helpful Report

Posted 4 years ago

“Great trainers, easy ordering online and fast delivery. Thank yoi”

Helpful Report

Posted 4 years ago

“Completed the online gait analysis, where heaps of time was spent to explain the types of shoes I should be looking for. I cannot recommend this service enough! From there I was able to get a couple of options and due to the helpfulness of the team at run and become I bought my new balance shoes from them the same day, I received them to the north of Scotland the next day!!! I have covered over 150k in my new trainers now and they are a great fit for me and my running Thanks everyone !”

Helpful Report

Posted 4 years ago

“Couldn’t make the website work on several different devices so gave up a phoned in my order. Helpful staff and no problems returning item and getting a refund. Low rating due to website.”

Helpful Report

Posted 4 years ago

“My first time buying from Run and Become. Great communication, speedy delivery and of course the new running shoes are fabulous. Oh yes....also got them £30 cheaper than other places. Recommended and will use again myself”

Helpful Report

Posted 4 years ago

“I was really impressed again by the care and sincerity of the lady who advised me. My shows are perfect! I am once again comfortable and it is down to the caring staff. Thank you.”

Helpful Report

Posted 4 years ago

“I have been going to run and become for many years ...Adrian will help and guide you to your perfect shoe that will fit you for what ever you are training for as will his staff great shop...jramage”

Helpful Report

Posted 4 years ago

“Cracking service from run and become always. In the shop there is expert advice. Online more of the same, great selection and easy to use website. Speedy delivery and decent amount of emails to keep me informed.”

Helpful Report

Posted 4 years ago

“I booked a telephone gait analysis and spoke to Laura who was really helpful. She looked at the vids and pics I sent in and recommended a couple of pairs of shoes based on how I was running - currently breaking them in but have high hopes! The customer service was amazing from start to finish - having shopped at other running stores the customer service is why I'll be shopping with run and become again.”

Helpful Report

Posted 4 years ago

“very helpful over the phone in identifying the best shoe for me, detailed and patient. I am very happy with my purchase.”

Helpful Report

Posted 4 years ago

“Great trainers that arrived on time and are a perfect fit - thank you.”

Helpful Report

Posted 4 years ago

Run and Become is rated 4.9 based on 3,361 reviews