Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Address: 112-116 Pembroke Road, Ruisli, London Borough of Hillingdon
Rating: 4.88

4.9 Rating 1,557 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01895633837

Location:

112-116 Pembroke Road,
Ruisli
London Borough of Hillingdon
HA4 8NW

Ruislip Appliances LTD 5 star review on 15th May 2024

Ruislip Appliances LTD 5 star review on 13th September 2023

TAHERA BEGUM

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a full set of upmarket German branded appliances for a new luxury property but only had a very tight budget and no time to visit showrooms. I arranged everything by phone with Ruislip Appliances who delivered to Central London in a few days the latest German Models and kept inside the very low budget. There was a problem with the AEG larder fridge and it was solved at once with a lower cost replacement delivered next day. I will be using them again”

Helpful Report

Posted 8 years ago

Thank you for the great review, Mr Berskine We're thrilled to hear that we could meet your budget and deliver your German appliances quickly. Our team is dedicated to providing excellent service, so it's wonderful to know we could resolve the fridge issue promptly. We appreciate your trust in us and look forward to helping you with your future needs!

Posted 2 months ago

“I was originally going to purchase a dishwasher from John Lewis where I always purchase my white goods. A friend of mine recommended Ruislip Applicances as she had used them on several occasions. I purchased the dishwasher and paid for installation and disposal of the old dishwasher. This was all done over the phone and the delivery was arranged for the next morning. It was delivered on time but when it came to plumbing it in they said it would have to be plumbed in by a plumber as it had an extended hosepipe, they therefore left the old dishwasher in situ and the new purchase in another room. We had to find and arrange a plumber to install the new dishwasher which has now been done and Ruislip Appliances are collecting the old one this morning. I have no complaints about the service which has been very good but when selling the dishwasher and paying for the fitting I should have been asked whether the existing dishwasher had an extended hosepipe, and if in our case we did, I would have been aware that we would have to get a plumber rather than having to arrange this separately, having an additional cost (we are a charity so we have to be prudent with our funds) and then arrange for the old dishwasher to be collected. A quick question at the point of sale would have saved me this hassle.”

Helpful Report

Posted 8 years ago

Thank you for your thoughtful review, Mrs Reeve! We're happy to hear that you found our service satisfactory overall. We genuinely appreciate your feedback regarding the plumbing arrangements for your dishwasher. We strive to provide clear communication during the sales process, and your input will help us improve. It's great to know that you've managed to get everything sorted, and we wish you many happy washes with your new appliance. If you need anything else, please don’t hesitate to reach out!

Posted 2 months ago

“Impressed by the variety of appliances in the show room”

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Posted 8 years ago

Thanks so much for taking to time to leave us a review!

Posted 2 months ago

“I found Ruislip Appliances very good with regard to me choosing a new washing machine. The staff were very helpful in making me decide which machine to go for and made up my mind very quickly. I was very lucky in that the washing machine was on offer, i e a 5 year guarantee and free installation and removal of old machine. I am also fortunate in that I live within half a mile of Ruislip Appliances and so got free delivery too! The gentleman was most efficient and got the machine up and running in no time. I cannot rate them highly enough and would recommend them to anyone.”

Helpful Report

Posted 8 years ago

Thank you so much for your lovely review, Mrs Milton! We're thrilled to hear that our team was able to assist you in selecting the perfect washing machine and that you took advantage of our great offers. It's fantastic to know that the delivery and installation went smoothly as well. Your recommendation means a lot to us, and we can’t wait to welcome you back to Ruislip Appliances in the future!

Posted 2 months ago

“Excellent quick service but you only sent one man instead of 2 which made it almost impossible for him.Luckily there was a strong young man to help. Also the machine was bigger than the old one so doesn't fit properly. I did tell you what the old machine was so this shouldn't have happened. Now I have an integrated machine which isn't integrated! Would have been easier and cheaper t o have a free standing one.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Mrs Politi! We’re glad to hear that our team provided quick service, but we apologize for the inconvenience caused by only sending one person for delivery. We appreciate your understanding and are sorry for the sizing issue with your new machine. Your input is invaluable as we strive to improve our services. We hope to assist you better in the future!

Posted 2 months ago

“Very competitive prices with knowledgeable staff. Would recommend.”

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Posted 8 years ago

Thanks so much for taking to time to leave us a review!

Posted 2 months ago

“The engineers were quick and efficient- within 5 minutes they had taken the old oven out and put a new one. I was very impressed.”

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Posted 8 years ago

Thanks so much for your review! Hopefully, we will impress you enough to leave us 5 stars if we get the opportunity again!

Posted 2 months ago

“Excellent customer service from purchasing appliances to delivery and good response to any queries.”

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Posted 8 years ago

Thank you for 4 stars! Hopefully, we will have the opportunity to earn 5 Stars!

Posted 2 months ago

“Helpful in store. Delivery guys on time and very good.”

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Posted 8 years ago

Thank you - we really appreciate you taking the time to leave us a fantastic review!

Posted 2 months ago

“The service in the shop was just OK - we weren't made to feel particularly welcome as new customers. However, we got a good price on a new dishwasher. The fitting service made up for the lack of customer service in the shop - the fitter was punctual and very polite. Did a great job and took away all the rubbish.”

Helpful Report

Posted 8 years ago

Thank you - we really appreciate you taking the time to leave us a fantastic review!

Posted 2 months ago

“Swift service, delivered when they said they would. The only problem was we needed a new tap to fit the washing machine to. It might have been useful to know that this might have been necessary in advance. Otherwise, great.”

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Posted 8 years ago

Apologies - we also didn't know this until we get to the job! Thank you - we really appreciate you taking the time to leave us a fantastic review!

Posted 2 months ago

“After some initial confusion over the model we wanted, the service was very good. The delivery men were excellent. Everything went in prefectly. They took away the old fridge.”

Helpful Report

Posted 8 years ago

Thank you - we really appreciate you taking the time to leave us a fantastic review!

Posted 2 months ago

Ruislip Appliances LTD is rated 4.9 based on 1,557 reviews