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Rugstore NE Reviews

4.9 Rating 2,751 Reviews

100 %

of reviewers recommend Rugstore NE

Company Reviews

Product Reviews

4.9

Based on 2,751 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Read Rugstore NE Reviews

About Rugstore NE:

Rugstore NE is one of the UK's leading online rug specialists, we appreciate all feedback from our customers to enable us to continually improving our products and services. Our showroom is situated in the North East of England, where we stock a large selection of rugs and hall runners.
Shop with confidence with Free UK Mainland Delivery on all orders.

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Rugstore NE 5 star review on 5th February 2023

Christina Cockley

Rugstore NE 5 star review on 10th December 2022

Rugstore NE 5 star review on 29th October 2022

Rugstore NE 5 star review on 25th October 2022

Rugstore NE 5 star review on 25th October 2022

Rugstore NE 5 star review on 10th October 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with rug and delivery, good value for money”

Posted 10 years ago

“Great, no complaints!”

Posted 10 years ago

“Quality product, not the colour that we were expecting , but overall good value.”

Posted 10 years ago

“Great customer”

Posted 10 years ago

“The rug arrived very promptly and customer service was great, kept me updated and sent me a tracking number. The price was very good, and the rug is nice, but I was expecting the colours to be more vivid based on the pictures on the website, but they are slightly grey-ish. The finishing touches on the sides of the rug are not that great, although it's not that visible. I do think however that it's good value for money.”

Posted 10 years ago

“kept informed when rug would arrivve”

Posted 10 years ago

“Hhhh”

Posted 10 years ago

“Nice rug- no issues”

Posted 10 years ago

“The rug is very good but the colouring was not exactly what was shown. It would have been helpful to see the rug in more detail i.e. be able to enlarge an area to see the colours that ran through it which did not show on the picture.”

Posted 10 years ago

“Pleased with item received rug was exactly as expected. Delivery was prompt and the rug was well packaged.”

Posted 10 years ago

“good service”

Posted 10 years ago

“We ordered our rug on a saturday. We received an email saying it was out of stock but would be in within a week. 3 days later we received an email saying it would be delivered the next day, which it was, so we were pleased with the result.”

Posted 10 years ago

“I was happy with the service and liked the rug when it arrrived sooner than expected. Since it has been down it has developed a crease, I am hoping that this will settle and flatten. It was as it appeared on the web site .”

Posted 10 years ago

“The beige rug with purple bamboo feels luxuriously thick and soft and looks very stylish. I was impressed with the choice of rugs and sizes available and the speed with which my order was processed. I was less impressed with the post office for leaving it outside my front door - I thought it would at least require a signature, but then delivery was free...”

Posted 10 years ago

“Excellent service -kept well informed all through. Just a pity the colour was not as I expected so had to return items. No problem and very helpful staff. Would order again if I found what I needed.”

Posted 10 years ago

“Great quality rug, better than expected! Communication from RugStore was also good and delivery quick.”

Posted 10 years ago

“Out of stock ,but arrived a couple of days later.As advertised ,well suited to our requirements- bought for our small summer house. Very satisfied with our purchase.”

Posted 10 years ago

“Good value - cheaper than other sites for the same product. Kept us informed of the progress of the order and delivery was well within the time specified. Unfortunately the wrong rug was sent but a quick phone call was all it took for the right one to come the following day and the wrong one collected. Apologies were given on the phone. All in all a good purchase experience - would buy from here again.”

Posted 10 years ago

“Ordered one. Day arrived 48 hours later. Brilliant”

Posted 10 years ago

“Gorgeous rug. Worth the wait. Lovely. Thank you”

Posted 10 years ago

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Rugstore NE is rated 4.9 based on 2,751 reviews