Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two 1.2 metre wooden planters on line. Throughout the process I was kept informed of the progress of the order and on the day of delivery I was able to track the order which arrived exactly as advised. We are delighted with the quality and sturdy construction of the planters. I would not hesitate to recommend Ruby.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“As described and delivered on time.”

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Posted 5 years ago

“I am happy Thanks”

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Posted 5 years ago

“Excellent after sales customer service and a great product too (quality shiplap in my case ) will use again”

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Posted 5 years ago

“I received the wrong order which I didn’t accept. I’m waiting for a refund of that order. I placed a new order to get the correct gates but they haven’t arrived yet”

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Posted 5 years ago

“Great timber at a good price and delivered very quickly. Excellent!”

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Posted 5 years ago

“Excellent - well made and sturdy.”

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Posted 5 years ago

“Hassle free ordering site. Prompt delivery. Excellent quality.”

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Posted 5 years ago

“Fantastic service and excellent quality wood at a very reasonable price.”

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Posted 5 years ago

“I have had several orders from Ruby Group and each one has been delivered promptly Customer service by driver has always been excellent”

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Posted 5 years ago

“Was very dubious as found Ruby via FB, wow, what a service, all of my future timber requirements will be sourced from Ruby for sure, fantastic customer service, great pricing and delivery was examplary and industry leading, delivered to a very rural location, vehicle got stuck, driver didnt lose his sense of humour and happily assisted unloading, truly fantastic service.”

Ruby UK 5 star review on 23rd March 2021

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Posted 5 years ago

“Simple and easy to use web site. Product delivered promptly.”

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Posted 5 years ago

“Courteous and helpful. Happy to help which is most refreshing. A great pleasure in buying from this company.”

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Posted 5 years ago

“If it was stated at the time of ordering that delivery was to kerbside only (and not even kerbside outside my home - neighbour's kerbside), then iI missed it. Fortunately, very helpful driver took pity on me and helped me get stuff into the garden.”

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Posted 5 years ago

“Everything about Ruby UK has been excellent. Customer service was so responsive, both by email and text to keep me informed about delivery. I was so impressed, particularly during these pandemic times. Quality and pricing of products really excellent and I have had responses to all queries almost by return. I can't recommend them highly enough. Thank you”

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Posted 5 years ago

“Easy to order on the website for all your need's which was good for me, kept informed at each stage and delivered within the time slot given. Driver helpful and professional. Would use again.”

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Posted 5 years ago

“Very professional and easy to deal with. Loved the tracking system.”

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Posted 5 years ago

“Came on time very pleasant gentlemen who delivered the order on the whole a good service”

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Posted 5 years ago

“excellent all round... phone call/supply in stock/delivery on time. PERFECT”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews