Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the Ruby website while researching materials for a shed. The clear information and pictures made it much easier to sell the project. When it came to ordering some of the wood was out of stock but the subscription service was very good at notifying me when things became available. On a couple the stock seemed to disappear before I could order so I phoned and was impressed by very helpful staff who checked on my requirements and emailed me with projected availability. Delivery was prompt and the drivers were helpful. The tracking system is so much better than the norm and shows the position of the vehicle and how many drops it has before yours, not just "out for delivery" like so many. Overall I would not hesitate to order more from this company.”

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Posted 5 years ago

“Excellent quality,prompt delivery.”

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Posted 5 years ago

“Excellent website makes selection and ordering a breeze. Product, when it arrived, was good quality. Let down by the delivery company who desperately overloaded their driver.”

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Posted 5 years ago

“Great wood fresh and clean cut.”

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Posted 5 years ago

“Cant say enough great service. Our summerhouse looks lovely with the loglap. Thanks ruby group. Perry and Donna”

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Posted 5 years ago

“Great product and service”

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Posted 5 years ago

“Great company to work with. Deliveries on time in these Covid time is rare but Ruby were on schedule and delivery was easy and great tracking. The gates are solidly constructed and exceed expectations. Thumbs up!”

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Posted 5 years ago

“bought some british cedar cladding month ago they are t&g it was very hard to join them eachother cause of canal was soo tight also many of them was bendy”

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Posted 5 years ago

“Brilliant service - fast delivery - excellent all round”

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Posted 5 years ago

“My order arrived and 2 items were missing. RUBY UK dealt with this promptly and the 2 items arrived within days. Quality of product is super and it was well packaged. All round very happy”

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Posted 5 years ago

“Good quality, reasonably priced , quick delivery”

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Posted 5 years ago

“Competitive price, quick delivery, the wood arrived in good condition.”

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Posted 5 years ago

“A good product at a reasonable cost. Excellent customer service who were able to resolve an issue.”

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Posted 5 years ago

“Delivery of the product, which was in A1 condition, was exactly to plan. Really good value for money.”

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Posted 5 years ago

“Great quick service”

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Posted 5 years ago

“After a struggle to source timber for a project Ruby came up with the goods. Great service, helpful staff and delivery on time with tracking included.”

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Posted 5 years ago

“Although there was a mix-up initially with the order because I changed it, they were very quick to sort it out. The timber looks to be very good. Thanks Rick.”

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Posted 5 years ago

“Decent product, delivery was a little painful, I'd arranged a different day after failure to deliver but it still came earlier than agreed when I wasn't in. Shame it wasn't a little cheaper.”

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Posted 5 years ago

“Good website and easy to see the cost, They keep in touch about the delivery progress.”

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Posted 5 years ago

“Ordering was easy. Delivery was late. Customer service helped sort it out. Would use again as gates were well made.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews