Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,291 Reviews

94 %

of reviewers recommend Ruby UK

4.7

Based on 1,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 29th September 2026

690

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, fantastic communication that kept me informed, delivery spot on time. Product good too. Wish all purchases from the net were like this.”

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Posted 5 years ago

“Excellent gates and by far the best price around, delivered on time and customer service very efficient, definitely use this company again”

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Posted 5 years ago

“items delivered on time and the quality of the goods were great”

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Posted 5 years ago

“Dispatch was very fast and i am very pleased with the product and the service.”

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Posted 5 years ago

“Excellent product exceptional quality, from start to finish I ordered and delivered in a few days”

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Posted 5 years ago

“Arrived on time, built to a good standard & timber quality was great 👍 I am a full time landscaper & know how things should be! generally order from local suppliers but they were unable to help. Wasn’t disappointed & will be using again! 5 ⭐️”

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Posted 5 years ago

“Excellent product at a sensible price and delivered by an excellent courier (Jackson’s Courier Svs) who barrowed the planter to the top of my garden which was appreciated as it weighed 40 LG’s. I have added a trellis so that I can grow climbing roses in the raised bed.”

Ruby UK 5 star review on 16th April 2021

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Posted 5 years ago

“very impressive. the order was delivered on time and you can even follow the lorry with your order on it .good quality wood and the order was dealt with promptly. would certainly use again many thanks”

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Posted 5 years ago

“Very good website, free delivery, quality product. What’s not to like. This is the best site for this product that there is bar none. Amazing”

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Posted 5 years ago

“Nice price and nice quick delivery. Could it be better?”

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Posted 5 years ago

“Website as easy to use and did give useful details about precise sizing. We ordered some sample of the Shiplap we were contemplating and that arrived promptly by post office mail. The tracking App made us aware of where our delivery was for the order we then placed and it was delivered promptly and the driver helped us carry it through to our garden.”

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Posted 5 years ago

“Excellent delivery time and so pleased with this product. Very sturdy, well put together.”

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Posted 5 years ago

“Product was great and delivered quickly. Customer service very responsive. Ruby were clearly grateful for my customer unlike some (most) builders merchants. Will definitely use Ruby again.”

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Posted 5 years ago

“I ordered some picket fence panels, posts and gravel boards from Ruby online. Great straightforward site to use. My order was confirmed and was kept updated regarding the progress of my order and delivery date. I received further updates to confirm delivery date and time. I could track the driver on the app and everything was spot on. The driver arrived, a smart, polite lad that offloaded the goods with no fuss. The quality of the panels are superb, a bit more expensive than most, but worth the extra - beautiful planed all round finish and well treated with preservative. Would I use Ruby again? Without hesitation. Do I have any links to the company? No, I am a genuinely satisfied customer.”

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Posted 5 years ago

“Good quality planters - two sets ordered for our new decking and will be ordering more when patio finished. Delivery tacking excellent as well!!”

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Posted 5 years ago

“Fantastic service, they went above and beyond to get my order to me the same day. The poor driver had his van break down, yet it still arrived the same day. Well done!”

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Posted 5 years ago

“First class product, good service and 2 very nice delivery lads. In all very impressed.”

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Posted 5 years ago

“Ordered decking boards. Arrived promptly on time and far superior to boards d At the local diy store. Would recommend and will define use again.”

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Posted 5 years ago

“It was really easy to order exactly what we wanted. The hurdles arrived incredibly quickly and are good and robust . Very satisfied customer Mrs F Newbury”

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Posted 5 years ago

“The difference between a good company and an excellent company is the customer service and aftersales. I purchased Western Red Cedar. Some peices were damaged in transit, no fault of Ruby. Tyla in Customer Service was superb, and had the whole issue resolved promptly with replacements received within days.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,291 reviews