Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.75

4.8 Rating 1,265 Reviews

94 %

of reviewers recommend Ruby UK

4.8

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

684

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with the service from order to delivery”

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Posted 5 years ago

“Great price and delivery service but the wood was soaking wet right through and is still drying out.”

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Posted 5 years ago

“A great company .Unfortunately there was a picking error and I received a post that was too short , not a major problem because the excellent customer service operative arranged a refund .”

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Posted 5 years ago

“My order was shipped quickly but they stated that an email would be sent to me when the order had been dispatched, I never received such an email, the first thing I knew that the order was on its way was when Tuffnells sent me an email on the same day of delivery. Good thing I hadn't arranged to go out.”

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Posted 5 years ago

“Excellent delivery service of a quality product. Recommended.”

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Posted 5 years ago

“Good choice, price and delivery”

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Posted 5 years ago

“Good quality but 1 short - doh !”

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Posted 5 years ago

“Good quality local Red Cedar, very precise with delivery window. Definitely buy from them again.”

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Posted 5 years ago

“Really efficient and fast delivery. Only down side was wood was wet and some frozen and as it was for inside the house (loft) we had to dry out 20 2.4 m of wood !!!”

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Posted 5 years ago

“Good product and good service”

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Posted 5 years ago

“Please could you thanks the delivery driver who helped me carry my order up 2 flights of stairs going above and beyond!”

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Posted 5 years ago

“Good service over the Christmas to new year period”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Great quality gates, quick delivery. Be nice to be given more notice of when item delivered as mine just arrived one day ( thankfully I had a day off work). Good prices, will definitely buy from Ruby again. 4.5 out of 5. Brilliant. Gates wrapped up to prevent any damage, delivered by the best couriers.”

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Posted 5 years ago

“Second time ordered from Ruby and both times the service has been spot on. Made a huge mistake with last order but got contacted Adam who put me straight would recommend 👌”

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Posted 5 years ago

“Quality of the shiplap was very good ,delivery was good the only problem was the shiplap was going in a summerhouse so I had to dry it out for 5 days as it came very wet, otherwise good..”

Ruby UK 4 star review on 16th December 2020

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Posted 5 years ago

“Great website and speedy delivery. Great communication. Will defo recommend to my friends.”

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Posted 5 years ago

“I have given 4 because when the wood was delivered it was absolutely soaking wet through & very dirty in between the boards. Apart from that they are drying out nicely & im happy with the quality. PS Hope they dont warp once dried .......”

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Posted 5 years ago

“Automated response for initial order, with 5-10 day delivery time, but zero communication after order. They only found my order after I called 15 days later. But shipped quickly and track order gave good detail on delivery time. Product arrived and was as described.”

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Posted 5 years ago

“Information on the website was clear and the goods arrived promptly.”

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Posted 5 years ago

Ruby UK is rated 4.8 based on 1,265 reviews